Robert Fink, PMP

*** ****** ***

Simpsonville, SC 29681

864-***-****

email:abnn6r@r.postjobfree.com

Experience Summary:

Project/Transition/Program Management Specialist with over 25 years of experience:

Solutions oriented project management specialist with successful implementation and

management of PMO organizations.

• Implemented processes and tools to an organization of over 200 US based project

managers, 2,500 project team members and 30 project managers in Canada and Brazil

combined.

• Trained those project managers in the tool functionality, processes and basic project

management methodologies.

• Recognized as a leader in project management process development and implementation.

• Managed resources in several companies.

• Areas managed; operations, network services, application development, and customer

care.

Core Competencies:

• PMI certified Project Manager.

• Certified Rational Portfolio Manager Specialist.

• Through knowledge of Microsoft Project.

• Extensive knowledge in all functional areas within I/T.

Education:

University of Phoenix 2004

• Bachelor of Science in Information Systems/eBusiness

Certifications/Training:

• Project Management Institute – Certified Project Management Prof. 2000 – 2009

• IBM Certified Deployment Professional – Rational Portfolio Manager 2006

Experience:

01/09 – Present Mergis Group

Title: Project Scheduler

• Creating and managing project schedules for aircraft maintenance at Lockheed for the Navy.

Managing the schedules to insure on time delivery of the aircraft. Creating delay notifications

when there are delays which will impact the delivery date of the aircraft. Reporting to

management the schedule status of each of the aircraft that I am responsible for. Leading the

effort to move the scheduling functions into SAP.

07/08 – 12/08 CDI

Title: Transition Manager

• Managed new outsourcing customers with IBM Global Business Services division.

• Primary activities were to ensure a smooth transition to the IBM delivery teams as they took

over managing the day-to-day IS activities per the contract requirements. Included in my

activities was to assist the Program Manager in the implementation of the Rational Portfolio

ROBERT FINK, PMP

Experience: Continued

Manager tool for the project status reporting both to the IBM management and the customer

management teams.

06/07 – 05/08 MDI

Title: PMO Consultant

• In this position provided assistance to clients in helping them achieve a higher maturity within

the PM practices. This was done by building or improving their existing processes, building

standardized training material and delivering it, and/or helping them select and implement an

EPO tool that will assist them to achieving their organizational goals.

• A large portion of the implementation requirements was to insure they could be SOX

compliant since the company was up for sale and it was required by potential buyers. This was

done during the set up of the EPO tool.

IBM Experience:

12/94-6/07

IBM Software Group

07/06 – 06/07 Title: I/T Technical Specialist

• In this position, I performed post sales implementation services to customers who have

purchased the Rational Portfolio Manager tool. This included identifying and assisting the

customer in improving their processes and productivity by using the full functionality of the

tool.

• Also assisted the sales team in selling the RPM tool to new customers.

• Part of this role was to assist customers in obtaining SOX compliance by setting up the tool in

a way that would be auditable and all of the required information was available.

04/04 – 07/06 Title: PMO Implementation Manager

• This position was created in an IBM commercial account to manage the implementation of the

Rational Portfolio Manager tool to improve the profit margin of the account.

• While in this position designed and implemented two interfaces to other customer systems.

• One of the interfaces eliminated the need to have the IBM staff perform duplicate time entry

(IBM and customer time systems). The other interface retrieved information from the SR

system and built the project plans in RPM.

• Established and ran the PMO, improving the business processes in managing projects and

improving the maturity level of the project managers within the account.

• This position includes the customization of the tool as well as training the 200 project

managers in the tool along with the 2500 project team members.

03/02 – 04/04 IBM Global Services

Title: Deployment Consultant

• The responsibilities of this position are to assist the IBM internal divisions with deploying a

new project management enterprise tool into production. This includes developing costing

models for budget purposes and helping the organizations transform their business processes to

be able to implement and use the tool’s advantages to improve overall project management

within the organization.

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ROBERT FINK, PMP

Experience: Continued

• Also responsible for building the relationships and infrastructure for the IBM project

management processes into the tool. A requirement for this position is to be a certified Project

Manager with PMI and have extensive experience in both project management and IBM

commercial contract delivery.

05/01 – 03/02 IBM Global Services

Title: Deployment Manager

• In this position provided project management services for the IBM Learning Services account

for software upgrades and new release installations. This included two major application

installs that were on time and within budget.

• Provided input and guidance in improving all of the project management processes to better

deliver applications in the IBM Learning Services organization, specifically to reduce the cost

it took to implement the application upgrades.

01/00 – 05/01 IBM Global Services

Title: Application Manager

• Provided training to the newly hired application staff on IBM processes, such as project

management, security and customer relations.

• Also charged with improving the overall delivery processes for the application development

staff, which included the project management processes.

• During my time as the manager, I proposed and sponsored a new development effort using

Lotus Notes to create a Request for Service system and several data entry applications for the

customer. This included some web based applications for the hospital patients as well.

08/96 – 01/00 IBM Global Services

Title: Delivery Project Executive

• In this position, managed all outsourced I/T services for several commercial contracts. This

included insuring that all of the financials were met and to assist in meeting the profit targets

for the contracts.

• During this role, managed over 10 contracts with an average support size of 30 people and a

total contract value of over 30 million dollars annually.

• Exceeded all of my service level objectives and customer satisfaction objectives every year

while coming in at or below my expected cost budgets. This role also required building and

maintaining all processes for the account and insure that all of the contractual terms were met.

• The specialized role played in the organization was handling the new contracts and bringing

them to steady state. It also included making quarterly presentations to executive level (CEO,

CIO and Director Levels) on the status of the account and the plans for the future. These plans

were developed from joint planning sessions with the customers on what their business needs

were for the upcoming two years.

• During my time in this role, handled contracts that were mainframe, including an operating

system conversion (VSE to MVS), AS/400 SAP conversion and several client server and e-

business accounts.

Other noteworthy career accomplishments:

• Developed operational run documentation from scratch at 3 other companies.

• Developed a front-end system application to assist programmers in creating standard JCL.

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