Customer Service Manager
Resume:
Jessica Jackson
Collinsville, OK 74021
abnn5q@r.postjobfree.com
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Summary
Oil and Gas Accountant with over 14 years of professional experience in accounting and
supervision. Key strengths include:
Detail-oriented Meets Deadlines
Team Player Well Organized
Leads by Example Strategic Planner
Professional Experience
ConocoPhillips, Bartlesville OK (2006 – 2009)
Staff Analyst
• Applied accounting methods and procedures in the preparation of detailed
reconciliation reports to identify outstanding issues.
• Analyzed and resolved volume and dollar discrepancies by working with various
partners and departments to reduce the number of outstanding items.
• Completed payable/receivable accountability including payments, collection and
AR account analysis, to ensure accuracy of accounts.
• Calculated pricing, pipeline tariffs and product grade differences to resolve
outstanding items.
• Led basic SAP user training class for Exchange Accounting.
• Used computer systems such as SAP and Solarc
CITGO Petroleum, Houston TX (2000 – 2006)
Exchange Reconciler
• Prepared detailed reconciliation reports to identify outstanding issues.
• Analyzed and interpreted monthly exchange statements for discrepancies.
• Communicated and coordinated necessary data base changes to exchange supply
personnel to reduce or eliminate outstanding issues.
• Worked with Exchanging companies and various departments to resolve
outstanding items in a timely manner.
• Assisted with special department projects such as training new hires.
• Worked on special assignment in Treasury reconciling International Bank
Statements and working with rates of exchange.
• Prepared documents for year end audit.
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Jessica Jackson
Flora fax, Tulsa, OK (1999 – 2000)
Manager
• Handled payroll functions and negotiated contracts with temporary agencies.
• Applied customer service and supervisory skills overseeing agents, monitoring
calls and coordinating operations at three locations.
• Established training standards and conducted individual performance evaluations
to increase productivity.
• Successfully implemented strategies to improve customer service and bottom-line
profitability.
• Interviewed, selected and scheduled employees to minimize labor costs.
Computer Skills
SAP, Business Warehouse, Access, Power Point, Excel, Word, EXRM, Right Angle,
OneShip, Transport4, CITS.
Education and Training
Northeastern State University – BS, Business Finance
Seminars attended include:
Upstream Overview, Upstream Finance 101, Supervisory Management, Time
Management, Management Essentials, 7 Habits of Highly Effective People, Crucial
Conversations.
Contact this candidate