Customer Service Management

Kate Hellmann

**** ****** ***** ******: 708-***-****

Oak Forest, IL 60452 Home: 708-***-****

abnn1r@r.postjobfree.com

PROFILE

Graphics Production, Prepress Professional with 15 years of experience in the publishing industry. Results driven employee

with strong communication, organizational, problem solving and customer service skills. Possesses a strong aptitude for

development, implementation and optimization of procedures and workflows.

PROFESSIONAL EXPERIENCE

RR DONNELLEY & SONS, Hillside, Illinois 2000 - 2009

Commercial Printer

Desktop Production - Prepress

Provided telephone support for customer’s graphic production and file transfer issues. Performed design, preflight, type

correction, color correction for native files and PDF handling of files for prepress workflow. Organized final PDF files into

print order to reduce errors in pagination. Refined files using Kodak Prinergy workflow.

Skilled in pagination and print production in InDesign.

Skilled photo retouching using Adobe Photoshop.

Preflight production issues such as margin, bleed, fonts, transparency and low image resolution images.

Supervised workload of Graphics Department that ensured quick turnaround of multiple projects.

Coordinated work with other departments to meet ISO standards; kept projects on schedule and accurate

within production standards.

Trained customers and employees in PDF production by developing documentation that standardized

production requirements.

Tested process plans in the Prinergy workflow that identified problems in new software or difficult production issues.

Results included faster turnaround times and reduction of errors.

Systems Administrator

Managed all software and hardware upgrades of equipment. Diagnosed problems and devised solutions to ensure uninterrupted

production. Provided telephone support and technical guidance to customers to optimize PDF procedures, resulting in reduced

errors and touchless workflow.

Implemented Kodak Insite enterprise environment for RR Donnelley commercial group. Provided training, technical

guidance and documentation for Insite to customers and employees across 17 plants.

Played vital role in Brisque to Prinergy migration, thereby acquiring a strong understanding of PDF unified

workflows.

Maintained and upgraded all Prinergy and Insite servers, Macintosh and Windows computers.

Administered FTP server that ensured smooth file transmission.

Administered data management that included daily backups to tape, archiving of completed jobs and maintenance of

DVD library that ensured integrity of content and reproducibility.

Created PDF forms for preflight and job tracking as part of paperless solution that reduced office paper costs.

SOURCE 4 (FORMERLY AVAILABLE BUSINESS GROUP INC), Chicago, Illinois 1994 - 2000

Commercial Printer

Desktop Production - Prepress

Produced designed, typeset and imposed files for print. Managed workflows and production schedule for prepress department.

Maintained Macintosh and Windows equipment included loading and troubleshooting software, updating operating systems

and virus protection.

Designed, typeset and provided PDF output on both the Macintosh and Windows platforms.

Trapped and imposed PS and PDF with Preps for film output.

Administered data management of electronic files that ensured integrity of content and reproducibility.

EDUCATION

BS in Theatre Management, Radio and TV, Indiana University, Bloomington, Indiana

Proficient in all versions of software on both Macintosh and Windows platforms

Adobe InDesign Adobe Flash Flightcheck Microsoft Word

Adobe Illustrator QuarkXpress Kodak Prinergy Workshop Microsoft Excel

Adobe Acrobat Suitcase Kodak Insite Microsoft PowerPoint

Adobe Photoshop Enfocus Pitstop Preps

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