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Project Manager Customer Service

Location:
Blackfoot, ID, 83221
Posted:
March 09, 2010

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Resume:

Steven Jefferis

** * *** **, *********, ID ***** Cell 208-***-**** E-mail abnn1n@r.postjobfree.com

Objective – Loss Mitigation Manager

Experience Summary

* ***** ******* ********** * Years Underwriting and Tax Analysis

6 Years Audit Experience 4 Years Management Experience

5 Years Sales, Pricing and Budget Experience 2 Years Database Administrating

Strong Computer and Database Knowledge and Use. Knowledgeable in Microsoft Office Suite

(including MS Project), SQL Queries, HTML, CSS, JavaScript, WAMP, Linux and Web Hosting.

Talent Summary

Personable and Outgoing Goal and Result Driven

Build Strong Relationships Trustworthy and Loyal

Strong Verbal and Presentation Skills Attention to Details

Education

Bachelors’ Degree in Business Finance - Idaho State University, 2001

Mortgage Lending Diploma - American Institute of Bankers, 2006

Minor in Computer Information Systems – Idaho State University, 2009

Work History

2008 - Present Danemco Web Design and Development

Project Manager

Oversee the development and maintenance of clients websites

Communicate with clients on requirements for new websites or redesigning current site

Oversee Graphical Design and Programming Staff

Do some programming and site design as needed

W ork with Linux, HTML, CSS, JavaScript, and Photoshop

Schedule training with clients on site function and manipulation

Monitor and assign trouble tickets

Update and manage documentation and knowledge base

Oversee project initiation, scheduling, and completion

2005-2008 Security Connections Inc.

Project Manager

Oversee all aspect of Document Audit and Records Management Services

Assist Major Financial Institutions with bulk acquisition of pooled mortgage securities

Facilitate approximately $1 Billion in traded mortgage securities monthly

Assist team members receive, image, audit, and store/ship around 4000 mortgage files monthly

Manage staff of around 25 Auditors

Teach and Train employees in a classroom like setting

Market and acquire new business and develop new processes and services to sale

Member of IT project committee. Propose, outline, and test changes made to operating environment

Access large and complex database to create SQL script reports for departments as needed

Negotiate Client Contract Pricing, Statements of Work, and Invoicing

Create and maintain departmental budgets

Steven Jefferis

51 N Hwy 91, Blackfoot, ID 83221 Cell 208-***-**** E-mail abnn1n@r.postjobfree.com

Work History - Continued

2002-2005 Zions First National Bank

Assistant Relationship Manager

Commercial, Agricultural and Construction emphasis

Tax and Financial Statement Analysis

Overdraft Reporting

Regional Branch Audits of Commercial and Construction Loan Files

Underwriting of Commercial and Construction Loans

Regional Disaster Recovery Contact

Monitor Regional Loan Pipelines

2001-2002 Household Finance

Account Executive / Mortgage Loan Officer

Emphasis in Mortgage Refinance Loans

100% self generated business

Refinance primary residence mortgages

Cash out and debt consolidation loans

Underwriting

Closing and Notary Agent

2000-2001 Convergys

Customer Service Specialist

Take incoming calls for all Direct TV customers across the country

Initiate programming, change service, review billing, take payments

Troubleshoot errors with equipment

Provide great customer service and a pleasant experience

References available upon request



Contact this candidate