Project Manager Sales

George L. Santos

***** ********* *****, ****** ****, IL 60467

H. 708-***-**** / C. 312-***-****

abnn1c@r.postjobfree.com

Summary of Qualifications

Accomplished and dynamic management career with an extensive twenty-two year operational experience in

multi-site warehousing & distribution, supply chain management, with a unique combination of technology and

retail sales skill set. Confident, assertive and effective communicator, bi-lingual professional with the ability to

speak read and write fluent Spanish.

Multifunctional expertise includes:

Project Planning and Management

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Strategic and Business Planning

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Distribution & Store Operations

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Logistics

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Inventory Control

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Quality Control, Productivity and Business Process Improvement

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Profit & Loss, Cost Management

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Organizational Management

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Professional Experience:

THP Capstar Acquisitions Corporation dba DMX Inc., Illinois 2008-

Vice President of Operations

• Accountable for six operational departments:

o Engineering

o National Service Management & Subcontractor Network

o Project Managers

o Service Dispatchers

o Field Operations

o Rack Fabrication & Warehouse Operations

• Established operations plan in support of all departments, developed overall strategic growth objectives and

initiatives.

• Full P&L accountability with emphasis on budgeted goals and objectives.

• Conduct continual analysis and evaluation of monthly revenues, installation margins, and freight costs.

• Provided the executive team comprehensive, meaningful decision support with accurate forecast predictions.

Sun Capital Partners dba Wickes Furniture Inc., Illinois 2004-2008

Director of Operations

• Accountable for five multi-site distribution centers in the states of IL, CA, OR, NV, & MN.

• Held full P&L accountability for a $3.5 million budget.

• Managed and responsible for 130 full-time associates.

• Logistics team member for ‘Project Ignite’, organization wide project to integrate finance, management, sales

& distribution.

• WMS Manager for a successful SAP-Red Prairie/Dispatcher WMS (warehouse management system)

implementation.

• Conceptualize, developed instructional documentation and executed End User WMS training.

• Analyzed supply levels and procured appropriate replenishment vendors.

• Streamlined field technician services 20% by outsourcing expensive non-productive routes, resulting in

significant labor expense reduction, fuel savings, while increasing customer satisfaction by reducing back-log

wait period.

• Developed and implemented Quality handling procedures for warehouse and delivery personnel.

• Developed strategies for implementing plan design changes and improvements.

• Achieved $1.1 million dollar Vendor Charge Back annum goal.

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Generated accurate reports of budget, fleet vehicle inventory, personnel, repair & maintenance costs, fuel,

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and supply expenses.

Formulated, wrote, and implemented SOP (standard operating procedure), and KPI (key performance

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indicators) scorecard reporting.

Key member on the executive reporting committee to the company CFO, COO, & CEO.

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Sun Capital Partners dba Wickes Furniture Inc., Illinois 2003-2004

Retail Store Manager

• Management of a retail location generating $7.7 million annually.

• Budgeted, set sales projections and growth objectives.

• Directed hiring and retention of administrators and consultant staff of 25 employees.

• Trained, supervised and evaluated staff, coached associates in selling through increased product knowledge

and manufacturing construction.

• Implemented creative sales contests and incentive programs that increased revenues.

• Exceeded corporate goals for regional store sales growth.

SJ Bailey & Sons dba Mastercraft Corporation, Illinois 2001-2003

Marketing Representative

• Responsible for market share growth across seven Mid-western states.

• Expanded new business through phone contact, internet searches, and extensive travel which facilitated the

closing of numerous sales.

• Coordinate communication between independent retailers and manufacturing operations.

Attended annual industry trade show presenting new articles for review by retailers.

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• Conducted in-store sales support and training presentations.

• Evaluated customer plan requirements by conducting needs assessments using service surveys.

SJ Bailey & Sons dba Mastercraft Corporation, Illinois 1985-2001

General Manager, Operations

• Directed daily operations of a 100k square foot fully racked RF warehouse/distribution facility.

• Accountable for $600,000 operations budget.

• Responsible for 30 warehouse and support staff.

• Project Manager for a successful ASAP-WMS implementation.

• Modernized and improved performance in key operational areas-productivity, efficiency, personnel,

qualifications, quality, compliance-for the state of Illinois.

• Established warehouse inventory planning and control practices.

• Negotiated cost effective shipping contracts with several delivery carriers.

• Purchased material handling equipment, wire deck racking, and various warehouse equipment.

Technologies

SAP

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Red Prairie Dispatcher-WMS (warehouse management system)

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Route View Technology

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ASAP – WMS

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KRONOS Workforce Timekeeper

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Microsoft Office Applications

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o Excel, Visio, Power Point, Word, Project, Publisher, Outlook

Education

Graduate of Saint Joseph High School, Chicago Illinois 1982

Emphasis on college prep

Personal

Road Warrior, willing to travel 90%

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Participant of frequent flyer, hotel & automobile rental programs

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CPR trained and certified

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