Project Manager Quality Assurance
Resume:
NOY FONGNALY
CONTACT ADDRESS:
Murfreesboro, TN 37128
abnn0n@r.postjobfree.com
OBJECTIVE Seeking the opportunity to utilize skills obtained through experience and education
EDUCATION Middle Tennessee State University Murfreesboro, TN
Bachelor of Business Administration Degree December 1999
Major: Computer Information Systems Minor: Business Administration
JOB EXPERIENCE
05/06 – 08/08 Fiserv ITI Outsourcing
Senior Ecommerce Project Manager
• Provided overall coordination of the web presence including site design input, coordination with
Webmaster, development of new features to meet bank needs, and quality assurance for the end product
• Worked directly with Clients to provide technical support for specific Fiserv products
• Responsible for researching/resolving critical problems to ensure high level of Client satisfaction
and retention
• Supported bank websites and internet applications
• Analyzed marketing, sales, and advertising objectives for assigned products and services
• Assisted in the planning and design of products throughout all stages of the product life cycle
• Researched new product ideas or enhancements to existing products
• Provided product support to internal departments and external clients
• Worked with other internal departments to effectively market products
03/04 – 11/05 Hewitt Associates LLC
Programmer Analyst – Health and Welfare
• Provided technology support to the ongoing client processing teams
• Involved with system implementation projects
• Converted data from previous vendors, clients, or other Hewitt systems
• Established test and production infrastructures
• Identified existing codes and performed necessary modifications
• Ensured that system platform operates effectively and remains current
• Provided 24-hour support for production processing and downtime processing
• Maintained efficiencies and data integrity
05/00 – 03/04 State of Tennessee Treasury Department
Distributed Programming Analyst
• Handled Mainframe development and maintenance
• Transferred data to and from the mainframe and prepared automated correspondences
• Managed the system modification process to meet the needs of the user
• Composed and executed Job Control Language program to produce reports and files which are
used to generate accounting entries
• Analyzed ACH (Automated Clearing House) files for the business unit
• Processed and reconciled the State’s cash payments using Account Reconciliation Package (ARP)
• Managed the Treasury’s Earnings Account Management System {TEAMS – provides detailed
account information for participants in Tennessee’s Local Government Investment Pool (LGIP) and in
Chairs of Excellence (COE) program for education}
• Developed systems analysis package
• Conducted post implementation audits to ensure pre-development objectives are completed
• Provided designs of projects requested by Accounting, Investment, and Retirement
• Troubleshoot problems encountered by the user community
• Knowledgeable in ACH Network and NACHA Operating Rules/Guidelines
• Write fourth-generation language programs (e.g., SAS, EasyTrieve, or CULPRIT) which generate
reports, manage files, or generate and verify test data
IT SKILLS Language & Software: SAS, Oracle, Structured Query Language (SQL), Job Control Language (JCL),
System Architect, Micro Focus COBOL, Lotus Notes, CA-Culprit, CICS, CA-XCOM, Visio, MS Access,
Excel, PowerPoint, Outlook, Microsoft Office Applications
Systems Design: ERD, DFD, Cause-Effect Analysis
Database Design: Create tables, sequences and reports
Operating Systems: Windows 95, NT, 2000, XP, DOS, Novell Netware, MVS, OS/390
ADDITIONAL Strong analytical, problem solving, and interpersonal skills
INFORMATION Detail oriented and able to learn quickly
Completed college in 3 yrs
Self-motivated and a team player
U.S Citizen
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