Human Resources Customer Service

AMY L. REED, MLHR, SPHR

**** ******* ****** • Westerville, OH 43081 • 614-***-**** • ***********@*****.***

Human Resources Manager

Strategic Human Resources Manager with over 9 of years experience

Areas of Strength

managing HR projects and establishing best practices resulting with

saving money and improving processes and relationships in multiple Talent & Performance Mgmt.

industries. Skillful communicator and trusted advisor who effectively Workforce Development

partners with organization leaders to optimize workforce performance and Compensation & Benefits

define priorities to achieve business objectives. Results-oriented, creative Organizational Development

and resourceful; capable of developing solutions to complex, integrated Employee Relations

business problems that strengthen relationships, resolve conflicts, and Training & Development

build consensus among diverse groups. Positively champions new ideas Vendor Management

and initiatives.

PROFESSIONAL EXPERIENCE

SANIMAX…Columbus, OH…2007-2008

Human Resources Manager

• Successfully designed, developed, implemented, and managed new HR operations from the ground up

for two locations (Columbus and Cleveland); Supervised and managed two HR Assistants.

• Created and effectively managed HR budget of $150K for two locations and 100 associates.

• Saved company $50K by developing a plan to more effectively manage workers’ compensation claims

involving timely processing of claims, a 10-step safety program, transitional work program, employee

education packets, and switching to a more efficient TPA and MCO.

• Assisted with the design and implementation of values based recruitment and hiring process;

Implemented strategies that increased quality and quantity of talent pool.

• Integrated succession planning initiatives into talent management processes.

• Conducted workforce-planning sessions to reduce operation costs, streamline processes, and reallocate

resources to grow key areas of the business.

• Revamped compensation structure which included introducing and cultivating a

pay-for-performance philosophy.

• Partnered and coached the OH Leadership team to drive the organizational B-1 process and build

team effectiveness.

WELTMAN, WEINBERG & REIS CO., L.P.A.…Columbus, OH...2006-2007

HR Consultant/Employee Relations Specialist

• Improved the relationship between Human Resources and Operations by building relationships and

partnering to optimize workforce performance and define priorities to achieve business objectives.

• Created and facilitated leadership development programs and coached supervisors/managers to promote

effective supervisory skills.

• Investigated and provided guidance to leadership regarding employee conduct and performance issues.

• Designed, developed, and implemented competency-based performance management process;

Collaborated with Benefits team to restructure compensation philosophy and structure.

• Developed employee recognition and motivation programs to increase employee productivity and

reduce absenteeism.

• Conducted needs analysis to improve quality, credibility, and customer service in HR services; worked

with a team to implement best practices.

AMY L. REED, MLHR, SPHR – PAGE 2

• Facilitated training workshops on employee retention and motivation, effective teambuilding, conflict

resolution, and managing generational differences; Improved new hire orientation by making changes to

ensure the delivery of consistent materials/presentation and involving leadership representation to help

new employees with assimilation into the culture and increase training.

• Conducted exit interviews, compiled monthly summary reports, identified trends, and recommended

strategies to increase employee retention, job satisfaction, and positive morale.

BISYS/CITI GROUP…Columbus, OH…2005-2006

Senior Human Resources Generalist

• Partnered with the Financial Services Management team to develop strategic relationships that assisted

with building morale and creating a productive work environment.

• Developed and administered Fund Accounting/Financial Administration comprehensive talent

management and recruitment strategy.

• Provided coaching to managers to ensure both legal and policy compliance including: disciplinary

action, harassment, discrimination, policy interpretation, and developing appropriate action plans

and solutions.

• Coached, educated, and counseled associates regarding individual development plans (IDP), HR, and

employment issues.

• Updated compensation program, rewrote job descriptions, conducted salary surveys, and analyzed

compensation trends.

GRANGE INSURANCE…Columbus, OH…2002-2005

Human Resources Generalist

• Managed the recruitment life cycle for all exempt and nonexempt openings.

• Investigated and provided guidance to management regarding employee grievances including serious

misconduct, performance management, harassment, and discrimination.

• Led an applicant tracking system project and a human resources management system (HRMS) project in

evaluation and selection of vendor.

• Coached and educated managers, supervisors, and employees about human relations skills.

• Assisted with the development, analysis, and coordination of employee relations initiatives.

• Created employee relations database; Compiled and analyzed information related to employee

relation trends.

• Facilitated customer service, leadership, harassment, recruiting, and performance management training.

ACUSPORT CORPORATION…Bellefontaine, OH…1999-2002

Human Resources Generalist

• Managed all facets of human resources and contributed key HR leadership and expertise to a wholesale

distributor of outdoor sporting products employing more than 250 employees and having 5 regional

sales locations with annual sales of $225M.

• Provided professional advice, coaching, and daily support to managers.

EDUCATION, CERTIFICATIONS & COMPUTER SKILLS

Masters in Labor and Human Resources (MLHR)

The Ohio State University…Columbus, OH

Bachelors of Business Administration, Management-Human Resources

Western Michigan University…Kalamazoo, MI

Senior Professional in Human Resources Certification

Society for Human Resources Management…Alexandria VA

AMY L. REED, MLHR, SPHR – PAGE 2

Word, Excel, PowerPoint; HRIS (Abra and ADP)

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