Customer Service Sales

P ETE TEFS

**** ******* **** ****** **, Pageland, SC 29728

203-***-**** • *******@*******.***

Q UALIFICATIONS PROFI LE

Highly creative Production Coordinator with extensive experience in proofing, preflighting, and pre-press

production for product packaging, logos, labels, and trademarked materials. Exceptional ability to translate

spoken and unspoken conceptual needs into attractive packaging, marketing, and promotional designs.

Complementary strengths in client relationship management and print production management. Able to

provide guidance to clients, sales staff, production teams, and junior staff members to develop successful

products and coordinate all changes. Track record of early project delivery in high-pressure deadline driven

environments. Recognized as the in-house subject matter expert for a broad range of industry dominant

graphics and imaging applications.

T ECHNICAL PROFICIENC Y

Platforms: Mac OS, MS Windows 2000/XP, UNIX

Applications: Adobe Freehand, Illustrator, InDesign, PageMaker, Photoshop, PressWise, &

TrapWise, Art Pro, CorelDRAW, DuPont CIELAB, Eskco CT Brix, Impose,

Linework Brix, & PackageEdge, MS Office Suite, Quark, Quickstep, VNC

P ROFESSIONAL EXPERIE NCE

Southern Graphics Systems – 2003 to Present

Supervisor of Staff / Lead Illustrator & Eskco Operator

Plan and prepare artwork used for cartons, labels, and shrink wraps in partnership with the client, account

managers, and the production team. Apply knowledge of technical production processes, production

design, and layouts to setting and managing the customer’s expectations. Consult with clients to resolve

pre-production issues and refine designs from proofs. Supervise art prepare final electronic output

including stroke size, type minimums, color correcting, trapping, layout, and assembly.

Key Achievements:

Ensured optimum quality and on time product delivery for high-profile clients including Pepsi,

Johnson & Johnson, and Boston Beer, Sysco, Georgia-Pacific and Cargill.

Optimized image appearance by correcting imperfections, balancing colors, and enhancing

contrasts.

Served as the in-house subject matter expert for Adobe graphics production products. Trained staff

using VNC and Microsoft productivity tools.

Created and managed GOP files ensuring unique brand identity between customers.

Designed custom curves for flexographic and gravure printing.

Added creative value to the design process by encouraging staff to think laterally to resolve design

change requests.

Reyhan/PGF., Eagan, MN, 2000 – 2003

Lead Eskco Color Operator

Formatted and laid out customer files in preparation for screen printing. Ensured customer satisfaction by

making color corrections and performing retouching based on knowledge of the customer’s spoken and

unspoken expectations. Facilitated communications between production, design, and client staff through

the design and production phases. Partnered with the clients to remedy design and layout issues. Trained

staff in technology use and print processes.

Continued...

P ETE TEFS

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Key Achievements:

Ensured customer satisfaction by routinely completing projects ahead of schedule.

Served as a procedural subject matter expert for the opening plants at three physically diverse

locations.

Collaborated on the development of curves from customized press fingerprinting using DuPont

CIELAB.

Automated production processes resulting in shortened project turnaround time.

Colorbrite, Minneapolis, MN, 1998 – 2000

Lead Eskco Color Operator

Prepared files for printing including color correction and retouching. Inserted special effects using CT Brix.

Performed trapping and positioning. Created press fingerprint curves using CIELAB.

Key Achievement:

Researched and introduced procedures that enabled exact color matching using different print

methods.

Banta Digital Group, Charlotte, NC, 1997 – 1998

Lead Eskco Operator

Applied expertise in Eskco Linework Brix, CT Brix, and Quickstep to correct colors, apply special effects,

and retouch images for flexographic printing. Trained staff in application use.

Wentworth Printing, Columbia, SC, 1995 – 1997

Lead Eskco Operator

Prepared images for postscript printing using digital proofing systems. Retouched images, adjusted color,

and applied effects. Transferred files from PC and Mac platforms to digital and optical storage media.

Ad Team East, Rock Hill, SC, 1993 – 1995

Electronic Pre-Press Manager

Planned and managed production workflow to ensure on time project completion. Set schedules in

collaboration with colleagues from sales and customer service. Managed materials inventory ensuring

adequate stock of critical supplies. Developed operating procedures and policies; trained staff in workflow

processing. Evaluated employee performance and provided continuing skills development coaching to

improve both individual and team skill sets.

Key Achievements:

Reduced operating costs 22% by effectively synchronizing materials use with production

schedules.

Proactively managed employee performance and production runs to consistently remain ahead of

schedule.

E DUCATION/TRAINING

Associate’s Degree in Graphic Communications

CHOWAN COLLEGE, Murfreesboro, NC

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