Frank Zahler

*/**/**** – Present Cleveland, Oh

Experience

Field Engineer (Contracted with)

Endeavor Telecom Ohio, W.Va, and Western Pa

Travel to customer sites configure and install VoIP/Data network

equipment and T1 to DS-3 facilities

Configure Cisco 1841, 2800 series routers

Familiar with Cisco IOS service platforms

Manage service level agreements and maintenance schedules

Configure, install and test long range wireless access points

Avaya and Cisco IP telephony service and support

Skilled in network infrastructure rollout

Provide technical support services via telephone

Troubleshoot Routing issues( MPLS,BGP)

Ensure project documentation is current and accurate

Travel throughout Ohio, West Virginia, and Western Pa.

6/12/98-1/28/05 Broadvox/Nexbell Telecom

Cleveland, Oh

Telecommunications Operations Engineer

Supported Senior Engineering staff with testing new equipment rollout

Contributed to the development, deployment and support of nationwide

Data/VoIP network Rollout

Provisioned optical facilities Gigabit Ethernet, OC-x

Configure, install, test and turn-up TDM/IP VoIP/Telecom Equipment

Familiar in Cisco routing data and voice equipment

Routing protocols Frame Relay, IGRP/EIGRP,MPLS,BGP

Routed protocols TCP/IP, ICMP, UDP

Cisco 5000 series access gateways Cisco routers 3600 and 7600 series

Installation and configuration of Class 5/Tandem Multi Service Access

Switches (Lucent Plexus 9000)

Connect customers to National IP network via SIP trunking

Interact with CLEC/ISP carriers for new circuit allocation/MAC/facilities

rollout

Managed inventory and procurement.

Traveled throughout USA installing and servicing collocate infrastructure

Investigate cause and failures for VoIP to TDM connections

Installation of DC power distribution systems

Construction of raised flooring rack and ladder infrastructure

Decommissioning Legacy telephony equipment and POP’s

Provided 24x7 on call support service

5/20/96-6/12/98 Unicent Technologies /PC Importers

Aurora, Oh

PC Manufacturing Expediter /Assembler

Customer Service Support

On-site technical support, installation, configuration.

Resolved incoming service calls regarding refunds, replacements,

troubleshooting, and Tier 1 technical support.

Interact with sales force to order, manufacture, configure, and test custom

servers and desktop computers

Manufactured custom PCs and servers

Certifications

Cisco CCNA – 2001

Global Knowledge IP Certification -2002

Pre-Bachelor - School Of Business Communication

The University of Akron

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