Quality Manager
Resume:
Sanger, Texas *****
abnmvg@r.postjobfree.com
Tracey Swarthout
Objective To obtain a fulfilling role in an organization that will enable me to utilize my
Quality Management and Quality Engineer skills and abilities, develop new and
useful skills, and employ my skills and knowledge to assist in meeting company
goals.
Experience Jan 2006 – Feb 2009 - May and Scofield
Fowlerville, Mi 48836
Corporate and Plant Quality Manager
• Supervise 3 Quality Technicians, 4 quality Engineers, 1 Quality
Manager, 1 Metrologist
• Lead and Managed Quality Requirements for 2 plants – hands on;
daily quality walks completed
• Lead in the implementation of Q1 (Responsible for maintaining Q1)
• Certified Six Sigma Green Belt
• Certified Lead TS 16949 Auditor
• Experienced in Lean Manufacturing
• Responsible for managing yearly budget
• Responsible for maintaining Quality Manual and developing useful
systems to improve processes
• Experience with ISO standards and requirements
• Responsible for determining quality requirements for equipment and
gages during the quoting process
• Responsible for all calibrations for measuring and gauging
equipment(Gage Pac, Gage Trak)
• Lead in all 3 party audits
rd
• Responsible for gathering data and providing analysis of data which
may include corrective action
• Lead Senior Management Leadership weekly and monthly meetings
Continuous Improvement
o
Sub-supplier returns
o
Quality concerns
o
Customer Scorecards
o
Scrap
o
• Established Quality Criteria for products
• SPC and data collection completed daily and used to solve quality
issues and continuous improvement
• Implemented and maintained TS16949 requirements for 2 plants
• Lead manufacturing group in scrap reduction from $80,000/month to
$4000/month and 8-D problem solving
o Incorporated Six Sigma techniques
o Used tools such as Is/Is Not, 5 Why’s, Drill Deep, etc
o Completed documented Action Plans
o Used cross functional team
o Utilized lessons learned database
o Involved sub suppliers
o Championed Weekly Meetings
o Performed Daily Audits
o Implemented and maintained “Fast Response” process
o Ability to motivate and drive team toward goals
• Worked with suppliers on improving product quality and reducing
incoming defects
• Responsible for all supplier charge backs, new launches, continuous
improvement, responsible for supplier rating system, responsible for
determining new business contracts for suppliers
• Responsible for guiding new suppliers during tool moves
• Established and maintained work instructions for all products
• Experience in plant closings
• Work with customers- Improvement of customer ratings by 80%
Audits
o
Monitoring Customer web sites
o
Continuous Improvement
o
• Cost reduction implementation
$140,000/year combining resins allowing for bulk shipments
o
Lead in the elimination of 3 party sort companies with a
o rd
reduction of $120,000
Established relationships w/customers
Improved quality of product through training
Accountability
o $100,000/year transferring programs to different sub-
suppliers
o $32,000/year by reducing outsourcing and bringing in house
Corporate and Plant Quality Engineer
• Coordinate new program launches with Program Management and
Production Floor and customer
o Help develop production process to meet customer
requirements
• Monitor and report customer PPMs
• Review internal dimensional layouts for PPAP submission and prepare
documentation
o Assist in determining critical dimensional issues and problem
resolution
o Check Fixture design and quoting for new parts
• Assist in determining corrective actions for quality issues
o Work with customer assembly plant contacts
o Fish Bone Diagrams, 5 Why’s, IS/IS NOT, DDW, CCAR, 7-Step
• Assist in setting up DOEs on the plant floor
• Complete APQP Requirements (control plans, PFMEA’s, DFMEA’s,
Process Flow Charts, Capability Studies, Material Certifications, etc.)
in order to gain PPAP approval
• Create and maintain operator instructions
• Manage Chrysler Powerway
• Supplier Development
Work with suppliers on improving quality issues
o
Create incoming quality standards
o
PPAP review and approval
o
Continuous Improvement
o
• Lead 8-D problem solving sessions for Quality and Design issues
o Completed Documented Action Plans
o Use of Six Sigma Techniques
o Progress Meetings
o Cross Functional Teams
• Supervisor of Quality Technicians
• Approve Gage designs and gage source
• Certified TS 16949 Internal Auditor
• Certified Six Sigma Green Belt
• Experienced with Chrysler, GM, Ford, Nissan, Visteon, Volkswagon,
Draxelmaier, Samlip, Cami Automotive
2002 – Jan 2006 - Plastech Engineered Products (Formerly LDM
Technologies)
New Hudson, MI and Fowlerville, MI
Quality Engineer / Engineering Change Coordinator
• Create and submit Customer PPAPS
o Work closely with Customer STA
• Create and maintain FEMAs and Control Plans.
• Work with Customers on Audits and Action Plans to improve Quality
Levels
• Work with and lead 8D Problem Solving activities for Customer
Complaints
o Contact Customer for any Clarification when needed
o Communicate with Customer Liaisons
• Coordinate and Lead scrap reduction Meetings
o Create and Maintain Scrap Charts and Action Plans
• Help Develop and Communicate Quality Acceptance Criteria for
Manufacturing
• Responsible for Gage R&Rs.
o Create Instructions for Inspection
o Train Personnel on the usage of gages
• Responsible for Calibration of Testing and Measuring Equipment
• Responsible for Maintaining and Improving Powerway Ratings for DCX
• Coordinate Engineering Change activities between Plant and
Corporate Personnel
o Maintain all appropriate plant records
• Follow Timing for all Engineering Change Activities and communicate
to Plant Staff
o Maintain Timing check sheet and communicate to Plant Staff
to ensure all Key Elements are in place for SOP
• Work with Corporate Program Management for New Launches
Participate in all New Program Development Meetings
o
Create and Maintain all timing documentation from a Plant
o
Level
Work with Plant Staff to Ensure all aspects are in place and
o
ready for New Product Launches and Engineering Changes
04/2004 – 09/2004: Quality Supervisor
Responsible for 5 Quality Auditors
• Developed Incoming Inspection Procedures
• Developed Supplier Rejection System
• Hired and Trained Incoming Inspector
• Assisted with New Product Launches
• Assisted with Cost Savings on Components and Material
• Monitor and Analyze Quality Data
• Understand and have the Ability to Meet Customer Requirements
• Promoted Safety
• Working with customer STA
09/2003-04/2004: Assembly Supervisor
Responsible for 30 Employees
• Developed Line Set-up to Cost Save on Labor
• Implemented 5S
• Hired and Trained Assembly Auditor
• Implemented Cross Training
• Developed Traceability Procedure for Improvement Purposes
• Daily Productivity Reports – OEE, FTC
• Assisted with Cost Savings on Components
• Promoted Safety
06/2002-09/2003: (New Hudson) Quality Auditor
• Developed inspection procedures
• Inspected products for various defects to insure parts were to
customer requirements
• Hired and Trained Assembly Auditor
• Conducted daily paint testing on painted products
• Worked with suppliers on various problems and the corrective actions
for resolution
• Aided in re-obtaining the Ford Q1 rating
• Assisted with Cost Savings implementation of changing over cowl
assembly processes to conveyor belt assembly processes
• Promoted Safety
07/2000-6/2002: Work Skills Corporation (Brighton) Quality Auditor
• Inspected engine brackets and various other components for defects
• Worked closely with disabled employees training and attending to
their specific needs (required learning each individuals personality,
strengths, weaknesses, capabilities)
• Assisted in goal setting for employee’s
• Developed unique ways to motivate individual employees
Skills & Knowledge
• Paint Application & testing
• Cut & Sew
• Welding
• Color Evaluation
• Chrome Knowledge
• Computer Skills (Microsoft, Excel, Power Point, Minitab, Word,
Microsoft Project)
• Knowledge of various resins such as ABS, PC/ABS, PP, nylon, Dylark
and TPO
• ABS paint processes and paint application methods including soft
touch
• In-Mold appliqués (film)
• Customer specifications for testing both painted and non-painted
products
• Inventory control and management
• LEAN Manufacturing and scheduling
• KAN BAN
• ISO 14001
• TS 16949
• Injection molding including Dual Shot
• 8-D and problem solving
• Knowledge of Ford, Chrysler, GM, Nissan and Visteon requirements
PPAPS
o
Test specs
o
Problem solving
o
• Blueprints/Layout
References Mike Petro – Plant Manager
JCIM Engineered Products
Denny Nystrom - President
May & Scofield / Comcraft
Debra Volk – Senior Program Manager
May & Scofield
John Cessna – VP of Manufacturing at Dynamic Industrial Group
May & Scofield / Dynamic Industrial Group
TS-16949: Certified Lead Internal Auditor Training
Education Six Sigma: Certified Green Belt through the Six Sigma Academy
1992 – 1994 Freed-Hardeman University, Henderson TN
Courses in: Advanced Commercial Art and Social Work
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