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Customer Service Quality Assurance

Location:
Florence, AL, 35630
Posted:
March 09, 2010

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Resume:

Jason R. Gabriel

*** ******** ***.

Florence, AL 35630

Phone: 256-***-****

Email: abnmus@r.postjobfree.com

QUALIFICATIONS

Technical Writing, Technical Editing, Sales and Customer Service experience, Organizational Communication,

Group Communication, Media Law and Multi-Media & Internet Product & Design, HTML and CSS Web Design,

Adobe InDesign, Adobe Illustrator, Adobe FrameMaker, Dreamweaver CS3, Computer literate using MAC and PC,

detail-oriented, self-motivated, quick learner and ambitious.

EDUCATION

Graduate Certificate in Technical Writing, December 2008

University of Alabama in Huntsville, Huntsville, AL

B.S., Communications and English, May 2004

University of North Alabama, Florence, AL

Scholastic Achievements

Society for Technical Communication Member

Winner of Arizona Statehood Poetry Contest

Member of the National English Honor Society

Extracurricular Activities

Traveled extensively throughout Europe

Number one runner on NCAA Division I Cross Country Team

MVP of James E. Beneway Track Team 1994

MVP of Red Mountain Cross Country Team 1993

EMPLOYMENT

University of Alabama, Huntsville, AL 2008 –2009

Internship and Independent Study: Technical Editing and Technical Writing. Revise Project-Oriented Technical

Writing, 5th ed., for a sixth edition. Researched and created a new Chapter 16 Documentation and hard-copy edit for

new style.

Red Gap Networks, Florence, AL 2006 – 2008

Network/Internet & VOIP Tech Support: Activation and cancellation of accounts. Handle customer service and

billing issues. Assist in developing Internet connection and troubleshoot problems. Ability to decompose and solve

problems for remote customers by a process of asking questions to get the right answers.

Best Buy, Florence, AL 2001 – 2006

Salesperson: Develop and maintain strong relationships with current and prospective customers, answer customers’

questions, solve problems, secure orders, and keep records of sales. Excellent communication skills, strong team

work ethic and ability to multi-task in a quick-paced environment.

Clear Choice Composites Corp., Fairhope, AL 1997 – 2001

Pattern Maker: Aircraft plaster pattern, plastic pattern and composites. Familiar with epoxies and adhesives.

Co-Operative Computer Services, Phoenix, AZ 1996 – 1997

Laser Printer Operator: Operated laser printers and other office equipment including computers and mail inserter.

Created, designed, produced, assembled and distributed statements and marketing materials. Inspected outgoing

products for quality assurance.

Niagara Work Study Program, Niagara University, NY 1994 – 1996

Computer Proctor: Program and network support. Operated IBM computers and word processing equipment.



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