Sales Manager

Dave

Dave Bethers

*** **. ****** *****

St. George UT 84790

435-***-**** abnmt9@r.postjobfree.com

PROGRAM AND OPERATIONAL MANAGEMENT EXECUTIVE

Chief Operating Officer Vice President, Operations

Proven Program and Operational Management Executive with the skills, and abilities to maximize company resources to

produce desired results of sustained growth and profitability. Innovative leader with exceptional interpersonal

communicational skills. A specialist in results oriented needs assessment, solution design, project delivery, and

implementation. Accomplished in client procurement, contract negotiations, client development, and profit

maximization; ensuring retention through delivering personal and corporate-wide high level client satisfaction, serving

as the prime point of contact or through leadership, training, and assisting or supporting subordinates to optimize gross

profits; defining, being guided by, and meeting the best long and short-term strategic plans and action of the

organization.

PROFESSIONAL EXPERIENCE________________________________________________________________________

TCN, Inc. – St. George, UT 2006-Current

COO / Vice President Operations (2007-Current)

Client Development Manager (2006-2007)

Began as Client Development Manager and due to capabilities and performance, quickly promoted to COO/VP role for

this privately owned $5.5 million, North American company providing Interactive Voice Telecommunication products and

services over a private 100% VOiP/SIP web based platform for clients in United States, Canada, Mexico, Caribbean, India,

and soon Australia, Philippines and the United Kingdom. Servicing 42% of the top 100 Newspapers and 37% of the top

200 Newspapers, Fortune 500 companies like ADP, and Top 10 collection Agencies. Broad scope of authority providing

mission critical operational oversight, program management, and executive guidance for:

• Strategic Partnerships • Risk Management • Client Incident Escalation

• Contracts and Procurement • Client Services Management • Requests for Proposals (RFI)

• Unified Marketing/Branding • Point of Contact for Top Ten • Product Testing/Training

Clients

Spearheaded all operational aspects of transforming a “Family Operated Business” into a $5.5 million commercial

company with revenue projections over the next year of $9.5 million, during the most challenging, economic periods.

Establish key metrics and reporting tools through development and implementation of effective policies and procedures.

Serve as a key role in Corporate Strategic Planning providing continual assessment and status reports with regard to

development and sales pipelines, product/feature build prioritization and progress updates, major client requests, issue

and solution status, and communication of the same to CEO and Board of Directors in weekly meetings and as the

situation dictates.

Provide effective management of company resources, including staffing, client management software, hiring decisions,

and incentives that are all result driven; to leverage company’s core competencies and strengths. Identify and train key

personnel and provide with open and proper communication channels, insightful metrics, sufficient resources, and

training or coaching to collectively ensure 1) accountability and ownership, 2) implementation of best practice solutions

and procedures, and 3) maximize sustained growth and profitability.

Continually monitor and assess key indicators including current project pipelines, product builds, testing, client training

and product implementation, client retention, and daily product usage. Continuously evaluate opportunity costs and

reports and key indicator metrics. Leverage and incentivize talented subordinates to reduce and eliminate duplication

of efforts/services through a division of labor and proper accountability. Utilize collected information to refine short and

long-term plans in order to best enhance companies core competencies and strengths.

Key Contributions:

Operations • Developed and support the daily, weekly, and monthly review and generation of Key Indicators

Management and Metrics to aid VP’s of sales, business development, and Client Services in daily responsibilities.

These are also used to identify and review overall company status in weekly executive sales

meetings and developmental team meetings for strategic short term and long term planning with

CEO and the board of directors.

• Planned and provided direct oversight for migration of hundreds of clients, and resellers with their

clients, from a legacy platform to the flagship product focusing on little or no downtime of

services, issue and outage mitigation, and the development and execution of training, client

feedback and bug tracking.

• Prioritize research and development of new features and products. Streamline client/potential

client requests and delivery of services in a timely fashion for client satisfaction and acquire new

business.

• Jointly with CTO coordinate and manage all aspects of product and feature Beta Testing.

Project • Acting liaison between high priority clients/prospects, VP’s of sales, and the CTO and development

Management team; evaluate and control overall operating performance by matching results against

projections.

• Conducted, coordinated, and won multiple Head to Head Champion Challenges by delivering a

superior product and fostering long-term relationships demonstrating outstanding client

attentiveness.

• Facilitating fluid transfer of information and product offerings, requests and ensuring client

satisfaction, managing statement of works and authoring or coauthoring responses to Requests for

Proposals. Example: Securing ADP as a client, the software and payroll giant that pays 1-in-6

employees in America, uses TCN in ADP’s automotive dealer services suite.

Strategic • Assessed, developed, and instituted a companywide restructuring and organization of all Sales

Initiatives and Customer Relationship Management policies, procedures and software. Including but not

limited to: lead generation, lead management, sales cycle, sales pipeline, and day to day client

interactions with a specific focus on client retention and gross profit maximization, product usage

metrics, billing, contractual services, orders, contracts, pricing, customer service issues, case

tracking, and escalation procedures.

• Establishing key metrics allowing all clients in various industries with various pricing modules to be

ranked and weighted, prioritized by gross profit.

Air 4 Less Plus – St. George, UT March-June, 2006-2006

General Manager

Directly supervised 5 inside full time travel agents with a focus on providing oversight, training, and ongoing support for

50 remote independent travel agents. Project management of the revision and enhancement of the face to face travel

agent training program in accordance with company protocol. Revised existing new agent training kit and manual.

Ensured and carried out proper hiring/discharge procedures. Provided oversight of general marketing efforts including

printed materials and radio advertisements.

Dixie Sate College of Utah – St. George, UT 2003-2006

Learning/Retention Specialist and Academic Advisor

Adjunct Faculty Instructor and Lecturer

Worked as the L/R specialist for this top ten percent federally funded program that took a target population with a 10%

chance of graduation and increased student success rate to 67%. Advised and registered students. Designed, developed,

and presented curriculum for instructional workshops. Conducted individual needs assessments for 230+ program

participants. Analyzed and instructed learning styles and study skills. Co-authored program grant proposal. Managed

and awarded annual grants and scholarships totaling over $60,000. Conducted state wide college tours. Reported to

and coordinated with program director. Produced marketing and recruitment multimedia advertisements.

Adjunct Faculty Instructor of various college courses/sections of SSC-1000 Freshman Orientation, SSC-2000 Sophomore

Capstone, and COOP-1830 General Cooperative education. Guest Lecturer of Psychology 1010 and ASC 1020 Success

Skills. Presenter at ASPIRE Regional Conference. Website Chair for ASPIRE 2005 Conference Committee. Webmaster

for The Utah Chapter of ASPIRE.

Stokes Home and Car Entertainment Logan, UT 2002-2003

Manager, Custom Installation

Custom audio/video/theater design and installation.

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Integration of customer job tracking and documentation systems.

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Sales proposal writing and presentation.

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Management and sales meetings.

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Church Educational System, LDS 2000-2002

Seminary Instructor – Smithfield, UT

Seminary Instructor – Garland, UT

Instructed 11 classes averaging 30 students spanning six trimesters.

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Evaluated in each class by students, principal, and supervisor.

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Responsible for curriculum, retention, and recommendations for higher education.

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Presented twice per trimester on enriching personal study skills.

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Mountain Crest High School – Hyrum, UT 2000-2001

Minority Support Group Supervisor

School Counselor Intern

• Instructed career assessment and career exploration classes.

• Conducted individual advisement sessions.

• Conducted group culture enhancement meetings.

EDUCATION & CREDENTIALS__________________________________________________________________________

Masters of Education in Instructional Technology 2006

Utah State University–Logan, UT

Bachelor of Arts in Psychology 2001

Utah State University–Logan, UT

• Emphasis on learning and behavior science

• Minor in Spanish

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