Customer Service Manager

**** **** **** *****, ** *****

214-***-**** abnmp9@r.postjobfree.com

Michael Chaney

Objective Employment Experience

Talented superintendent seeks a New Vision Home Remodeling

challenging construction management Owner, 2009

position for residential or commercial • Handled all day to day business operations, which include, but are

properties that will effectively utilize not limited to Sales, Proposals, Preparing Contracts for Clients,

my extensive skills and experience Microsoft Software, (Outlook, Word, Excel)

Burgess Construction Consultants – Plano, TX

Qualifications Consultant/Inspector, 2008-2009

Completed inspections multiple aspects, zero defect program

Dynamic Individual with over 10

foundation pre pour, pre Drywall (Frame Mep's) Final

years of professional construction

Code Compliance (City type) Inspections IRC,IBC

management experience in a variety

Form/Slab Surveys

of work environments.

Water intrusion inspections

Expertise in customer cares and Pex Plumbing inspection, Moisture content testing, Consulting /

needs assessment, administration, Root-cause investigation, Single family/ Multi Family inspections,

and staff training / supervision. Residential Building Inspector ( Certificate No. 8017669-B1)

Knowledgeable in Microsoft,

Berkshire Kincade Custom Homes – Burleson, TX

Highly skilled in logistics,

Construction Manager, 2006-2008

scheduling, and project

I advanced my knowledge of land development and I built custom homes on

management.

one to five acreage home sites. Improved building skills in Custom

Facilitates a team approach to Architectural features and customer options.

better achieve organizational

objectives, increase productivity and Colonnade Homes – Carrollton, TX

enhance employee morale. Construction Manager, 2003-2006

Refined and sharpened customer service skills. I managed up to five

Proven ability to effectively handle

subdivisions’ at any given time.

multiple tasks.

Ryland Homes – Dallas, TX

Exceptional communication,

Superintendent, 2002 – 2003

interpersonal, customer service,

intuitive, and organizational skills. Refined construction superintendent skills. Built in Forney and Dallas.

Maintained customer satisfaction before, during the building phase and

Excel in both independent and

after the closing. Maintained strict 60 day build time to maximize customer

collaborative work environments.

satisfaction and minimize overhead.

Attended monthly workshops to ensure team produced uniform, high

Q uick study with an ability to

quality product to exacting standards

easily grasp new ideas, concepts,

3rd Quarter 2002 - Top Customer Care Associate Award, “96% of

methods, and technologies.

Home Owners Would Recommend” Award, Community Team

Energetic and self-motivated team

Award

player/builder.

Continental Homes / D.R Horton Dallas, TX

Comfortable handling various

Superintendent, 1999 - 2002

levels of responsibility.

Learned and sharpened skills in scheduling and planning. Became familiar

with the national building codes and learned critical ordinance variations

Education for DFW cities including Frisco, Fort Worth, the Colony, and Carrollton.

Maintained customer satisfaction before, during, and after closing.

Established and retained successful relationships with subcontractors thus

ACC – Austin, TX

increasing productivity and efficiency.

Supervised construction of new homes

Trained new employees

Retained many subs for two years or more

Enforced pre-close quality

standards that resulted in

minimum warranty work

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