Manager Customer Service

MARTHA A. BOLLINGER, SPHR, CAFM

*** **** ***** ****** ● Wooster, OH 44691

Home 330-***-**** ● Cell 330-***-**** ● abnmp1@r.postjobfree.com

http://www.linkedin.com/in/marthabollinger

CAREER SUMMARY

Results-oriented Human Resource Generalist with 13 years HR management experience in corporate, division, and

international HR positions, plus six years financial management responsibility for 1500+ vehicles in U.S., Canada,

Puerto Rico, and Mexico as a Fleet Manager. Self-motivated, customer service focused manager and team player with

excellent analytical and communication skills. Experience areas:

Associate/Employee Relations International HR Coaching / Internal Consulting

Staffing & Recruitment Financial Management Policy Interpretation / Development

Compensation / Benefits Project Management HRIS / PC Applications & Software

Training / Facilitation Budget Responsibility Sourcing / Negotiation

PROFESSIONAL EXPERIENCE

NEWELLRUBBERMAID INC., Freeport, IL 2000 to 11/2008

$6 billion global marketer of consumer and commercial products. Brands include Sharpie®, Paper Mate®, DYMO®,

EXPO®, Waterman®, Parker®, Rolodex®, IRWIN®, LENOX®, BernzOmatic®, Rubbermaid®, Graco®,

Calphalon®, Levolor®, and Goody®. Headquartered in Atlanta, GA with 22,500 employees.

Corporate Manager Fleet Services and HR Consultant (1/2005 to 11/2008)

Managed >1,500 vehicles (executive, sales, direct / event marketing and DOT regulated) with Fleet value of $31 million

and annual budget of >$19 million (U.S., Canada, Puerto Rico, Mexico). HR Consultant to Divisions, Corporate HR

related to safety, policies, and compensation/benefits. Managed remote staff based in IL from OH.

Generated $1.4+ million Fleet management savings in 2008.

Developed Key Performance Indicators (KPI) quarterly reporting for U.S. and Canada.

Led team for Request for Proposal (RFP) for fleet management services and vehicle manufacturer.

Annually reviewed vehicle selectors utilizing Lifecycle Analysis.

Managed acquisition / divestures of division vehicles.

Sourced and built-out special event marketing vehicles ($200,000+ units).

Designed and implemented standards for Canada Taxable Benefits and U.S. Imputed Income process resulting in

significant cost avoidance of Canada and U.S. IRS tax penalties and back tax reimbursement.

Managed DOT Commercial Motor Vehicle compliance and implemented training programs.

Developed Fleet Safety and MVR Management program and Personal Use Taxable Benefit process.

Implemented Preventative Maintenance Program. Researched and managed Green Fleet initiatives.

Fleet project analyses: Executive Auto Allowance, Vehicle Lease and budget impacts, Hybrid, Short Cycle Leases.

Corporate Manager International HR & Fleet Services (5/2002 to 1/2005)

Managed global HR policies (ex-patriot / in-patriot programs, U.S. immigration, international relocation, International

/ Immigration resources). Provided one-stop international HR knowledge resource for U.S. HR functions and

coordinated with Asia, Europe, and Latin America HR. Managed U.S., Canada, Puerto Rico vehicle fleet services.

Developed International HR Policies and Best Practices website. Managed external international HR

consultants/resources.

Developed U.S. web-based resume data base (Phase 1 & 2).

Transitioned from 3 fleet vendors to 1 per segment and expanded from 1100 to >2000 vehicles in 18 months.

Standardized Fleet processes and vehicle. Designed and updated comprehensive Fleet communication website.

Received PHH Arval’s Most Improved Policy Award in 2003.

MARTHA A. BOLLINGER, SPHR, CAFM….Page 2

Rubbermaid Home Products Division Salary Human Resources Manager (1/2000 to 5/2002)

Directed a full service HR function with customer service orientation. Managed day to day associate relations and

staffing / recruitment support for Rubbermaid Home Products Division headquarters (400 associates), Human

Resources Consultant for Everything Rubbermaid Stores (retail - 2 stores, 40+ associates), and Mailroom operations.

Managed 5 administrative / HR professionals.

Managed transition of Newell’s acquisition of Rubbermaid Incorporated staffing, organization development, benefit, and

compensation conversions.

Improved recruitment process limiting search firm costs. Filled 109 positions; average days open of 55. 85% filled

without external search firm. Recreated career page on Rubbermaid website, negotiated contracts with Monster.com and

Careerbuilder.com saving $91,000 in first 8 months.

Implemented and managed employee development, performance reviews, and organization chart processes.

Provided organization development training, HR regulatory compliance (FMLA, EEO, Sexual Harassment).

Managed employee communications for Wooster campus.

RUBBERMAID INCORPORATED, Wooster, OH 1977 to 12/1999

World’s leading manufacturer of plastic consumer products including Little Tikes toys, Graco and Century infant

products and home products for commercial and consumer use with 13,000+ associates and $2.6 billion in sales.

Corporate Human Resources Manager (1995 to 12/1999)

Directed a full-service HR function with customer service orientation. Managed day-to-day associate relations and

staffing / recruitment support for Corporate headquarters (300 associates) and Human Resources Consultant for

Everything Rubbermaid Stores (7 retail stores, 100+ associates). Managed 4 administrative associates.

Managed staffing, compensation, and organization design during centralization of 2 functions: Global SAP Team (30

associates), Procurement (50 associates) with 90% fill rate under 60-day rigorous deadlines.

Managed compensation structure and salaries including bonuses and increases for all exempt, non-exempt ranges for

Financial Services, Information Services, Everything Rubbermaid Stores, and Corporate associates.

Aligned Everything Rubbermaid Stores HR practices to Company standards.

Facilitated Rubbermaid Learning Maps sessions for 250+ associates in 10 weeks (99% completion rate) for Rubbermaid

Market Overview, Economic Value Added (EVA), and Value Chain concepts.

Implementation Project Manager for Corporate HR and Division Integration from MSA HRMS to SAP HR.

Saved $500,000 by negotiating national contract for temporary staffing company-wide.

Hired 130 associates averaging 38 day fill rate including bonus level management, exempt, and non-exempt.

Implemented internet-based resume database for company-wide use, saving $17,000 in first month.

Managed outplacement for 35 IS associates; placed 31 externally, only 4 associates received severance packages.

Corporate Staffing Specialist (1993 to 1995)

Managed recruitment activities for executive manager, professional, college placement programs, interns, and support

staff for Corporate headquarters (150 associates). Managed one administrative associate.

Recruited MBA’s for Global Leadership Development program over three year period (45 hires).

Implemented pre-employment hair test program that detected and eliminated 200% more drug users.

Managed staffing process for centralization of 2 functions totaling 150 associates.

Created Board of Director nominee data base and updated it regularly.

Executive Assistant to Chairman of the Board & CEO (1991 to 1993)

Various Progressive Administrative Assistant Responsibilities (1977 to 1991)

EDUCATION / CERTIFICATIONS / PROFESSIONAL AFFLIATIONS

Society for Human Resource Management National & Akron Senior Professional Human Resources (SPHR)

Automotive Fleet Leasing Association (AFLA), National Global Mobility Specialist (GMS) 2004-2008

Sounding Board Member, AFLA Certified Automotive Fleet Manager (CAFM)

National Association Fleet Management (NAFA) Root Learning Maps (Rubbermaid/EVA) Facilitator

Vice-Chair & Treasurer, Western Reserve Chapter, NAFA Zodiak Game of Business Finance & Strategy Facilitator

PHH Arval Inc. Client Advisory Board 2003-2008 Wayne County Schools Career Center, Advisory Board

Mercedes Benz Fleet Advisory Board 2007-2008 Attended Akron University, Wayne College Branch

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