Customer Service Administrative Assistant
Resume:
Charlene R. Antalek
**** ******** ***** +1-330-***-****
Stow, OH 44224 USA abnmnk@r.postjobfree.com
Professional Profile
More than six years experience as an executive assistant, administrative assistant and
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coordinator
Analytical, competent, discreet
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Customer service, continuous improvement, innovation
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Skill Summary
Outstanding interpersonal, oral and written communication skills
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Motivated self-starter and team player with ability to multi-task and deliver on time
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Demonstrated expertise in executive level administrative functions
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Advanced Microsoft Office ability
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Education
M.Ed. Kent State University, Kent, OH Major: Higher Education Administration
B.A. Magna cum Laude, The Pennsylvania State University, University Park, PA
Major: French Dean’s List
Semester Abroad program - l’Université de Strasbourg, Strasbourg, France
Professional Experience
Norandex Building Materials Distribution (SAINT-GOBAIN) - Hudson, Ohio – 2007 – 2009
Executive Administrator
Provided administrative support to a team of five corporate executives
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Coordinated domestic and international travel, expense reports, meeting logistics & events
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Executed confidential projects, conducted research, developed presentations, organization charts
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and monthly reports
Served as liaison for Web meetings, global video conferencing and logistics for visiting executives
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Accomplishments:
Conducted research for special projects and tracked economic indicators
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Worked with a team to improve Branch Policies & Procedures and Branch Audit documentation
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Collaborated with HR to develop improved electronic process for tracking lead payouts; reduced
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processing time by 75%
Diebold, Inc., Canton, Ohio – 2001 - 2007
Business Transformation Project Coordinator
Provided Orientation and support to global project team and coordinated global Change
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Champion network; developed change tool kit, surveys, results and action plans
Wrote meeting minutes, departmental communications, presentations, web pages and
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communications and created and maintained project Web sites
Composed electronic surveys, analyzed results and implemented action plans for project teams
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Global Training Logistics Coordinator
Coordinated global Oracle training logistics, training documentation and 1.5MM$ translation
project for Europe, Australia, and Latin America implementations
Provided customer service and problem resolution to internal and external customers and trainers
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Served as a business improvement trainer
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Charlene Antalek p. 1 of 2
Diebold, Inc. (cont.)
Administrative Assistant to Retired CEO
Provided all facets of administrative support to retired CEO with integrity and confidentiality
Managed schedule, travel, expense reports, documentation, events, calls and correspondence
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Special projects: research, presentations, events, meetings and activities
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Handled personal tasks as requested
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Accomplishments:
Coordinated executive-level job search
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Created and implemented Diversity initiatives to support global project team:
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- founded the International Focus Group (IFG)
- delivered corporate language study program
- developed an international host program for visiting project team members
Designed, implemented and maintained departmental change management, training and
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international focus group Web sites
Spherion Corporation, Akron, Ohio – 2000 – 2001
Location: The Goodyear Tire & Rubber Company, Akron, Ohio
Administrative Assistant (contract position) to Corporate Human Resources Managers
• Provided complete administrative support to a team of 4 managers
• Worked as interim Executive Assistant to VP e-Commerce / CIO, and Director of Global IT
and Telecommunications.
Woodridge High School– Peninsula, Ohio – 1999 – 2000
French and Spanish Teacher to grades 9-12
The World Trade Center Cleveland, Cleveland, Ohio – -1997 to 1999
Executive Administrative Assistant
Provided all facets of administrative support to executive director, deputy director and three trade
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managers
Coordinated domestic and international travel, visits by foreign dignitaries, international trade
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events and trade mission logistics
Provided customer service to members of the World Trade Center Cleveland, U.S.- Mexico
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Chamber and German-American Chambers of Commerce
Tracked and processed accounts payable, receivables, and membership accounts
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Kent State University, Kent, Ohio – 1989-1997
Student Services Counselor and Financial Aid Officer
Provided advising and customer service to students and parents
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Processed financial aid and graduation certification for more than 1500 students annually
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Coordinated, wrote and delivered outreach presentations and workshops, communications,
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correspondence and publications
Accomplishments:
Negotiated resolution of academic obstacles to degree completion as well as restoration of
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financial aid eligibility
Served as Chair of Academic Progress and Outreach Committees in Student Financial Aid
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AFFILIATION
Kent State Alumni Association
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Penn State Club – Akron-Canton chapter
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L’Alliance Française de Kent – French language and culture society
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Phi Beta Kappa liberal arts honor society
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Akron General Lifestyles Wellness Center
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Charlene Antalek p. 2 of 2
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