Sales Customer Service

***** ********** ***** *****, 281-***-****

Katy, TX, 77449 abnmnj@r.postjobfree.com

Kristi D. Hygh

Objective A challenging and rewarding management position with a growth

oriented company that offers diverse job responsibilities and the

opportunity for advancement.

Fourteen years of customer service and managerial experience in a call

Summary of

center environment. Skilled at planning and budgeting; employee

Qualifications training; adherence to company standards; and customer relations.

Strong organization and problem-solving skills. Excellent written and

verbal communication skills, with an eye for detail. Extremely productive

in a high volume, high stress, environment.

Experience 2008-2009 Cornerstone America Oklahoma City, OK

Field Service Representative

• Sought out new clients and developed clientele by networking to find

new customers and generate lists of prospective clients.

• Explained features, advantages and disadvantages of various policies to

promote sale of insurance plans.

2004-2008 AT&T Oklahoma City, OK

Senior Consultant

• Answered customer/client requests or inquiries concerning services,

products, billing, equipment, and claims in a courteous, professional, and

effective manner.

• Worked in one or multiple queues/skill sets over various customer

contact channels.

• Responsible for improving customer retention through programs and

service provided to the customer.

• Communicated with customers using web-based tools while

demonstrating the associated proficiency in typing and grammar.

2000-2004 TCIM Services Norman, OK

Assistant Branch Manager

• Ensured all upper management received accurate statistical reports of

daily performance.

• Reviewed operational records and reports to ensure operational

efficiency.

• Responsible for staff schedule to ensure objectives are met.

• Planned and directed staffing, training, and performance evaluations to

develop and control sales and service programs.

• Managed sales floor of 100+ employees.

1998-2000 TCIM Services Norman, OK

Branch Trainer

• Conducted orientation sessions and arranged on-the-job training for new

hires.

• Analyzed training needs to develop new training programs or modified

and improved existing programs.

• Developed and organized training manuals, multimedia visual aids, and

other educational materials.

1997-1998 TCIM Services Norman, OK

Quality Assurance Supervisor

• Conducted and participated in monitoring sessions with client and

account managers.

• Provided Telephone Sales Associates with feedback regarding sales

calls and performance.

• Coached and motivated associates to meet client goals.

1996-1997 TCIM Services Norman, OK

Tape Auditor

• Responsible for accurately reporting sales, callbacks, and lost sales to

Assistant Branch Manager and Supervisors.

1995-1996 TCIM Services Norman, OK

Telemarketing Sales Representative

• Presented client’s products to the client’s customers in a courteous,

professional, and effective manner while meeting the client’s goals.

Education 1992-1997 University of Oklahoma Norman, OK

• 36 credits remaining to complete degree in Public Affairs/Administration.

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