Administrative Assistant Customer Service

Jennifer Aida Pierce

*** *** ******* **

Inman, SC 29349

864-***-**** (cell)

abnmhj@r.postjobfree.com

CORE COMPETENCIES:

Able to handle multiple tasks and projects, adapts to different and highly sensitive

situations, works with key senior executives, handles sensitive and confidential

information, aware that “I” represent the VP or Sr. VP’s and company, adapts well to the

biggest challenge: the unpredictability of the executive position, am able to be prepared

with different options.

EXPERIENCE:

5-07 – 7/09 SR. ADMINISTRATIVE ASSISTANT, TCi TIRE CENTERS (MICHELIN owned

subsidiary)

This position provides support to multiple VP’s - the Sr. VP Commercial Division, VP Manufacturing,

and VP Sales and Marketing, in their daily administrative work to include: processing

Employee Action Forms, processing purchasing requests, interacting with all departments in

the Corporate Office to expedite paperwork in a timely manner for field employees,

provided administrative/liaison support to Regional Director’s and field employees between

them and Corporate Office, set new employees up within the company and processed their

new hire needs to make them immediately functional within the company, trouble shooter for

problems that occurred in the field which needed Corporate intervention, provided

PowerPoint Presentations for the Corporate Office to present to Michelin and other outside

companies, scheduled travel per VP’s request to include: hotel, car rental and logistics

between centers being visited, provided detailed travel itineraries so that no-questions needed

to be asked as to the how, what and where of the meetings, did multiple meeting

scheduling/calendaring for the VP’s to optimize their meeting times, answered/fielded

incoming calls, processed e-mails and handled incoming correspondence for self and VP’s,

reviewed expense reports from the field to ensure conformity to travel guidelines,

coordinated meetings off-site as well as internally for VP’s to include: providing support

within the different departments to the Staff of the Commercial Division and affiliated

departments.

3/04 – 5/07 EXECUTIVE ASSISTANT. SYNNEX Corporation

This position supports the CEO, President and other senior executives in their daily administrative work:

the executive heavy calendaring (meetings, travel and outside functions), interaction within

the different departments and Corporate Office on behalf of President, represented President

on numerous inter-departmental requests, answered/fielded incoming calls, answered e-mails

in a timely and concise manner, coordinated President and Executive. Staff travel

arrangements to include all employees with travel needs in the Greenville location and some

of the staff in the field, and coordinated personal appointments for President. Assists

President and Sr. Staff members with coordination of quarterly meetings and functions.

Prepares monthly Manager’s Meeting presentations (ppt).

Page 2 (Jennifer Pierce)

10/03- 12/03 CUSTOMER CARE SECRETARY, LENNAR HOMES A DIVISION OF SEPPALA

HOMES

Created and devised a method to contact customers for a customer care tracking method. Contacted

customers and set times to have warranty work done in a timely manner. Tracked PO's and

contract agreements and dispersed them in time to meet closing deadlines. Assisted

marketing and sales manager as needed, to include warranty sales manager. This position was

still being expanded upon.

8/95 – 10/99 EXECUTIVE ADMINISTRATIVE ASSISTANT/Bi-lingual, Bridgestone/Firestone, Inc.,

Nashville, TN

This position demanded the flexibility to handle multiple priority assignments with accuracy.

Administrative functions included knowledge of departmental operating practices,

coordination of marketing and pricing issues, personnel/budgetary knowledge and

coordinating and developing presentations for senior management. Coordinated and planned

domestic and international marketing meetings, planned and coordinated international and

domestic travel arrangements. Responsible for the preparation of the Executive Director, Vice

Presidents personal and working calendars and itineraries to include senior members of the

International Department. Prepared spreadsheet presentations and slideshows for senior

members of the corporation domestically and internationally. Assisted the Executive Director

and Vice President of the International Department and Managers in all clerical aspects that

where called upon and translated correspondence into Spanish. Traveled to different locations

domestically for venues to hold the Annual International Conference for our South American,

Caribbean and Latin American vendors.

4/94 - 6/95 EXECUTIVE ADMINISTRATIVE ASSISTANT, U.S. Army, Vicenza Italy

This was a Civil Service G-6 position (Government Job). Successfully handled all aspects of Colonel’s

schedule, to include independent decision making. Office manager, to include liaison

between management and staff; handled Secret and Top Secret documents per the

requirements of the position for the Colonel and Staff, provided guidance, learned military

protocol. Planned and coordinated travel arrangements for commander and staff

internationally and domestically. Exclusively coordinated Colonel’s personal and military

calendars to avoid conflict in scheduling, liaison between Colonel and Commanding General

of Caserma Ederle, Italy. Editor of monthly newsletter for families of deployed military

personnel and military personnel. Provided support and assistance to other executives as

necessary. Honored with four awards in 18 months: two Exemplary Service, Official

Commendation, and the Commander’s Award for Civilian Service.

10/93 - 4/94 SALES ASSISTANT, Stars and Stripes, Vicenza Italy

Maintained all aspects of store appearance to include arrangement and display. Provided personal

customer service; maintained knowledge of literary happenings. Responsible for training

employees, opening/closing store, cash management functions.

3/92 - 6/92 WORD PROCESSING SPECIALIST, Manpower, Fayetteville, NC

Worked on a temporary, full-time basis for various companies providing administrative support.

Page 3 (Jennifer Pierce)

2/92 - 3/92 ADMINISTRATIVE ASSISTANT, Creative Writing Concepts, Fayetteville, NC

Provided layout and graphics assistance to customers; translated military work experience into civilian

resumes, transcribed tribal bylaws, manuscripts, legal documents, scholastic documents,

business cards, created corporate letterhead. Translated military training manuals into

Spanish.

1/91-2/92 ASSISTANT MANAGER, J.C. Penney Beauty Salon, Fayetteville, NC

Responsible for handling all management functions; customer service, sales, inventory, employee

productivity, procedural training, balancing cash drawer.

1/89 - 10/90 ADMINISTRATIVE ASSISTANT, U.S.A. Wrestling. Colorado Springs, CO

Fine-tuned interpersonal skills through international interactions. Corporate representative of USA

Wrestling, coordinated banquets, meetings, and PowerPoint presentations. Demonstrated

ability as interpreter to foreign dignitaries and International Wrestling Teams. Performed

extensive travel within the Continental US as a liaison between international wrestling teams

and other outside interests, to include: logistics, and holding demonstrations at other

facilities. Administrative functions included: providing support to Directors and President of

USA Wrestling, heavy scheduling and coordination of meetings and events, processed

expense reports and ensure company travel policies were followed, processed purchasing

requests, designed graphical layout of documents, brochures and event schedules, editor of

newsletter distributed to market Olympic Wrestling events. Participated in officiating events

that called upon translating skills and in special high-level FILA meetings to translate to

South American, Latin American, Caribbean Directors, and Coaches of the Olympic

Wrestling Teams visiting for the Pan American Championship matches held annually at the

Olympic Training Center.

EDUCATION: 1994 - 1995 NRI Paralegal Correspondence Course.

1988 - 1989 Adelphi Business College Colorado Springs Co.

Word Processing Specialist - Dean’s List; GPA 4.0.

1979 - 1980 PanCanal College Panama RP of Panama

Core Classes

20007 – 2009 Attended various Software Classes to include: Word, PowerPoint, and

Excel

INTEREST: Reading, gardening, dogs, languages ( working knowledge of French, Italian, fluent in

Spanish), knitting, crotcheting and exercising.

REFERENCE: Provided upon request.

Contact this candidate