Manager Customer Service
Resume:
Jinnadee Kruaklai (Jinny)
rd
Redmond, Washington 98053
abnmez@r.postjobfree.com
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Summary
High energy, detail-oriented, and well-rounded HR Staff with expertise in performing well-diversified
tasks in the area of HRM, HRD, payroll and marketing administrations. Promotes positive work
environments and contributes as a cooperative team player. Strong international and communication skills.
computer-literate, pro-active, dedicated, committed, self-motivated and dependable. Ability to interact at all
levels.
Special Expertise
Principle of Marketing and Management ERP (PeopleSoft) Systems
Principle and Practices of Human Certified HRIS/HR Perspective both on-
Resource and Payroll processing site and remote access
Certified Automatic Data Processing Microsoft Office Suite (MS Word, Excel,
(ADP) PowerPoint, Outlook)
HTML (Front Page, Dreamweaver) Adobe Photoshop
Administrative Experience Electronic Calendars
Arranging Meeting, Interviews, Prospecting/Sourcing
Background Screenings, Drug Tests
Professional Experience
March/2008 – October/2008
Microsoft - Contingent Staff (Kelly Services), Redmond, WA
OFCCP Staffing Associate
Support the Staffing Consultants in daily activities and plan the hiring procedures to meet the annual strategy.
o Perform E-req reviews and attend requisition review meeting with Staffing Consultant and Hiring
Manager for requisition accuracy
o Save search string (pipe) and then evaluate applicants against the basic qualifications and enter
disposition code or route candidate to Staffing Consultant
o Add qualified candidates to be considered for the opened requisition to the workflow
o Conduct Prospecting Sessions with Hiring Managers/Prospect in order to match target candidates
with specific job profiles
o Create and upload Basic Qualification List in applicant tracking system and post open ing on the
MS internal/external career sites
o Invite prospects to apply to a specific opening and then schedule phone screen with Staffing
Consultant and Hiring Manager
Upload Staffing Consultant and Hiring Manager ’s phone screen notes/E-screen notes and
o
disposition code in applicant tracking system in order to adhere to OFCCP process
o Complete HOD (hand off document) for Spherion Recruiting Coordinator to schedule candidate
interviews, request real estate tours and complete travel
o Collect visa information from candidate, complete visa packet and send to appropriate
immigration attorney
o Work with MS attorneys to initiate visa evaluation process in terms of visa screening, H -1B
Change of Employer Petition Filing & relocation approval for external candidates
o Populate and publish offers online for candidates through Microsoft Recruiting Website--Recweb
o Finalize recruiting process in the MS staffing tools once all the offer documents have been signed
o Notify the Spherion Recruiting Coordinator to activate relocation services after the offer is
completed
o Ensure 100% compliance with OFCCP Guidelines by reviewing the checklist and verifying all
actions fall within the procedures as measured by the monthly audit
o Carry out end-to-end recruiting processes for Finals Day events
o Coordinate with the New Employee Orientation team in regards to new hires coming on board.
United Nations Office for Project Services (UNOPS), Asia and the Pacific Office (APO), Bangkok
Consultant Mar/2007 - November/2007
Assist in reviewing recruitment requests ensuring documentation is complete and conforms with UN
recruitment policies and procedures. Provide advisory support to the recruitment process of 3-Disease
Fund, NIPI and Government of India Procurement projects.
o Monitored and tracked status of requisition requests and initiated follow-up action to ensure
selection review submission was timely, accurate and contained complete documentation.
o Prepared Terms of Reference and offer of appointment as well as the salary/fee computation fo r
management approval to finalize requisition closure.
o Ensured update and maintenance of information in recruitment systems to allow accurate and
statistical reporting.
o Developed interview questions and Evaluation Grid in accordance with position requireme nts and
hiring manager needs
o Contacted and arranged interview appointments with interviewees and panel members from
different UNOPS offices
o Pre-screened applications and prepared a table of short-listed candidates
o Arranged interviews schedules and attended teleconference interviews as a moderator
o Prepared interview minutes and reports for hiring manager to ease transition from one interview to
another
o Proactively informed hiring manager of issues or delays regarding recruitment process allowing
hiring manager ample time to react properly
o Developed and implemented tracking tools to monitor recruitment and other indicators or
management and recruitment purposes.
o In charge of budget entry and revisions in ATLAS system.
o Researched precedents and analyzed merits of specific requests and presents
recommendations/solutions to supervisor.
o Drafted letters of offer and separation outlining the conditions of the
appointments/transfer/separations for the approval of the supervisor.
o Informed new hires of the conditions of services as per contract as well as appointment and
transfer dates
o Collected, verified and followed up on required documentation related to allowances,
appointments and contracts.
o Assisted in preparing and arranging Vacancy Announcement posting on UNOPS
website/advertisement on Economist and liaise with HR unit at the Copenhagen Headquarter
o Collected national and international applications on closing date and prepare General Recruitment
Matrix
o Analyzed data and compiled International Competitive Bidding do cuments according to World
Bank Rules and regulations
Absolutely Cute-baby/children casual clothing, Texas, USA Feb/2005 - Feb/2006
Owner and President
o Created and executed the Business p lan, leading to company profitability in the first 3 mo nths
o Conducted periodic market research of ‘in-trend’ merchandises, thus increasing sales and revenue
o Internationally imported merchandises from Thailand and China for lowest cost and highest
returns for the business
o Compiled legal related documents and ensured the company complied with the international
import rules and regulations
o Created a large customer-based group by opening up retail and wholesale channels for other small
businesses
o Ensured high quality of customer service and support enabling a large number of return customers
HealthTronics, Inc. (Former ly Prime Medical Services, Inc.), Texas, USA Feb/1999 - Feb/2005
Payroll Administrator (2004 - 2005)
o Implemented HRIS/Payroll software
o Compiled hourly and salaried timesheets and processed accurate and timely semi-monthly multi-
state payroll for approximately 400 full-time, part-time and per-diem employees
o Properly entered data for all new hires, rehires, terminations, transfers and changes to status, job
and salary and notified other departments
o Compiled payroll data such as taxes, commissions, hours worked, garnishments and expense
reimbursements
o Ensured accurate calculation and entry of wage garnishments
o Attended annual ADP training for W-2 preparation at year-end
o Worked with employees to answer any questions and resolved conflicts and/or discrepancies
o Updated General Ledgers and kept records of vacation and sick pay
o Calculated and cut manual checks as needed
o Worked closely with Accounts Payable regarding expense reimbursement s
Assistant to Human Resources Director (1999 - 2004)
o Handled Visa and Immigration issues for foreign employees
o Developed and carried out comprehensive training programs for new hires, and necessary
trainings for supervisors and managers. Prepared training reports and kept records for top
executives
o Assisted in procession of compensations and benefits. Coordinated with different vendors such as
Benefit Planners (BPI), New Benefits, Unum Life Insurance, BTI Background Screening, and
Chase Bank for Medical/Dental Insurance, Vision, Life Insurance, Section 125 (Cafeteria), and
background check and 401K Plan
o Reviewed, processed and recommended action on requests for personnel actions, ensuring
conformity to agency, state, and federal regulations
o Acted as a business partner and developed HR strategic planning to ensure that it aligned with the
company’s objectives
o Assisted in the execution of human resource management policies and procedures . Provided
information regarding job openings, procedures and other related concerns to different media such
as Austin American Statesman Newspaper, Company Intranet Website, and various employment
agencies
o Pre-screened resumes and conducted preliminary interviews for potential applicants
o Created offer letters, new hires, transfers and terminations reports, HR Newsletters, and
company’s announcements
o Evaluated jobs; analyzed organizational methods; and prepared job descriptions
o Facilitated timely management decision making at top management level and operating levels by
providing comprehensive human resources information that relevant to the business
o Maintained Automatic Data Processing (ADP) system; input information from forms into the
system in both HR profile and Payroll processing Cycle; update d changes for employee’s
personnel and benefit information; maintained organization chart and employee directories
o Verified employment and background screening
o Planned, administered, and coordinated with regional Vice Presidents of all regions in conducting
employee annual per formance reviews
o Assisted in the preparation of payroll spread sheets and general ledger
o Processed a stop pay request as requested by Medical/Dental Insurance Plan Administrator
o Audited ADP bills and prepared general ledgers for accounts payable department
o Processed claims: Health Care, Dependent Care and Tuition reimbursement s
Siam Inc., Washington, USA 1997 - 1998
Assistant Manager and Hostess
o In charge of customer service and public relations
o Coordinated between the top management team and employees
o Ensured customer satisfactions
o Managed company’s daily financial transactions
o Arranged detailed reservation schedule
o Kept track of inventory
Krua C.C.K (1990) Co., Ltd, Bangkok, Thailand 1995 - 1996
Marketing Analyst
o In charge of International Customer Relation Department of Import/Export Business
o Assisted in the implementation of sales database system
o Analyzed marketing prospects of Thai Traditional Products to the Eastern Europe Region
o Conducted marketing research and infrastructure in targeted regions
o Supervised strategic marketing of the Thai artificial flower and canned fruit projects
o Contacted new suppliers and ensured that the contracts with current suppliers still remained the
most cost-effective
o Created promotion campaign for all company’s product lines
o Direct interface with customers to tailor products to fit their specific needs
o Plan production resources so as not to create inventory
o Estimated price quote
o Insisted the CEO in negotiating business agreement
o In charge of inventory control section
Education
Pursuing a Certificate of Completion in Illustrator/PhotoShop Specialty – 2009, Lake
Washington Technical College
MBA – Marketing major, 1999, City University, Renton/Seattle, WA, USA, G.P.A. 3.633
Bachelor of Arts – Business English major, 1996, Assumption University (ABAC), Bangkok,
Thailand
Languages
Fluent in both oral and written English/Thai
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