Management Quality Assurance

E D H. BURTON

**** **** ***** ** ******, Texas **748 214-***-**** *********@*****.***

Profile

Project leader with over 10 years of IT experience implementing software solutions. Characterized as a leading

business/technology consultant with excellent strategic, tactical, and team leadership skills. Successful program/project

management delivering full life-cycle (SDLC) technical projects. Proven ability to bridge technology and business goals to

provide productive solutions. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments

in order to maximize levels of productivity. Excellent communicator with emphasis on building strong client relationships.

Qualification Highlights

Program Management Integration Management Outsourcing Management

Systems Deployment

Project Management Business Process Improvement

Team Building

Process Design Change Management

Client Relationships

Risk Management IT Solutions Implementations

Professional Experience and Accomplishments

Manager of Information Services 2005 – Present

The Home Depot – Austin Technology Center Austin, TX

Manage the development, integration, and support of a custom Java application used to provide visibility of all store

purchase orders in the supply chain process. Development team consists of onshore and offshore associates.

Managed projects related to a Supply Chain – Transportation Management System (Manhattan Associates) with a

focus on environment stabilization and data integration (ETL and EAI). Coordinated multiple work streams including

development, quality assurance, change management, and infrastructure.

Managed projects related to a $100 million CRM system (Siebel) and a Master Data Management system (Siebel)

with focus on defect fix management, development, integration, and support. Responsibilities included

management of customer master data and integration to SAP for Retail and SAP CRM applications.

Managed a team of over 30 associates

Managing Consultant 2004 – 2005

IBM – Business Consulting Services Austin, TX

Managed a team of data architects on a CRM system (Siebel) implementation with a focus on developing strategies

for data conversions and interfaces from legacy systems.

Managed client relationships to ensure client engagement.

Senior Applications Consultant 1999 – 2004

Extraprise Dallas, TX

Managed configuration and data architecture teams which consisted of internal resources, client resources, and

contractors on Siebel System implementations.

Projects included implementations of various Siebel verticals: Financial Services, Sales Enterprise, Call Center,

and Marketing.

Clients included several Fortune 500 companies including General Electric, Pfizer, and Burlington Northern Santa

Fe Railway.

Completed 6 full SDLC implementations.

Associate Consultant 1998 – 1999

Cambridge Technology Partners Dallas, TX

Completed full SDLC for a Vantive System implementation.

Performed gap analysis between a Clarify System and clients’ existing business processes.

Technical Skills

IBM WebSphere Transformation Extender (EAI), Ab Initio (ETL), UNIX, Java, JavaScript, Visual Basic, eScript, SQL, Oracle

RDBMS, MS SQL Server, Sybase, MS Office/Access/Project, Visio, HTML, COBOL

Packaged Software

Siebel 7.8 (Universal Customer Master); Siebel: 7.5, 7 (Web-Based), 2000, Siebel 99 (Client/Server); Vantive: 7.0 (Object

Studio), 6.0; Clarify 6.0 (FrontOffice 98); Quintus 4.0 (Enterprise Suite)

Certifications

Siebel Certified Consultant: Siebel 7, Siebel 2000, Siebel 99 2000 - 2001

Clarify Certified Professional: Clarify 6.0 1999

Education

Texas Tech University Lubbock, TX

MBA, Management Information Systems 1998

BS, Industrial Engineering 1995

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