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Customer Service Technician

Location:
Fargo, ND, 58103
Posted:
March 09, 2010

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Resume:

Jodi Ordahl

**** **** *** ***** *****, ND ***** 701-***-**** abnmdn@r.postjobfree.com

Seeking a position of responsibility and growth within the capacity of the healthcare field.

Bringing the following experience, skills, and attributes:

Extensive experience working in the general public, educational, and medical office settings.

Interface well with others at all levels including patrons, patients, professionals, children, and students.

Caring and hardworking with excellent interpersonal communication, exceptional customer service, and

ability of all required support skills.

Windows based, Word, Excel, Dictaphone, CRT data entry, and any/all other basic office related skills..

Professional Experience

Polysomnography Technician/Pt Care Specialist, 5/2008 to 8/2009

Sleep Easy Therapeutics, ND Center For Sleep, Fargo ND

Polysomnography Technician / Center For Sleep Manager, 8/2007 to 12/2007

Mee Memorial Hospital, King City and Paso Robles, CA

Psy/Pharmacy Technician, Prairie St Johns, Fargo, ND 8/2006 to 6/2007

Scheduling Coordinator, Face & Jaw Surgery Center, Fargo, ND 8/2005 to 8/2006

Polysomnography Technician/Pt Care Specialist, ND Center For Sleep, Fargo ND 8/2002 to 08/2005

Nursing Assistant / Home Health Registered, The Evergreens, Fargo, ND 12/1992 to 8/2003

Pharmacy Technician, Northport Pharmacy, Fargo, ND 8/1993 to 5/1998

. Administer a variety of complete sleep disorder diagnostic tests, of which include Infant testing within

the Innovis neotal unit, also adult MSLT, MWT, Split night PSG, followed by applying CPAP

treatment/titration for patients ranging in ages 13 and up.

. Facilitate a creative and safe environment, while educating patients as to immediate/long term benefits of

therapeutic treatment plans in regard to their individual needs and history.

. Liaison between patients, nurses, and physicians in order to ensure a complete successful experience for

the patient in every capacity.

. Performed multifaceted general office support, generating daily reports, obtained vital signs, pre/post

procedure, billing requirements including insurance verification/authorization, scheduling and followed up

with timely and accurate EMR-keeping procedures.

. Enforce regulations requiring the witnessed counting and charting of medications, HIPPA requirements,

administer, tracking and ordering of OTC/RX/Controlled substances.

Licenses & Certifications

ND/MN CPR/BLS/First Aide/Nursing Assistant/Home Health Assistant Registered and current since 1987



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