Customer Service Executive Assistant

NANCY PIERCE HOPKINS

**** **** * **** **** ***-**9- 0943 Cel l

M ayfield Hei ghts, OH 44124 nancy. p. hopkins@gm ail.com 440-473- 4400 Home

P RO F I L E

I am a dedicated, hard worki ng individual who adapt s well to any given wor k envir onment.

M y previous wor k experience has included worki ng as a member of a t eam as well as a

team leader. M y attent ion to detail and abilit y to mult i-t ask has ser ved me well in both t he

Auditing and Real Estate fi elds. I am seeki ng a positi on where I can conti nue to l earn and

be chall enged and where my skills and pr evi ous exper ience will be utili zed to benefit my

employer .

E X P ER I EN C E

November 2008 – Present

H OW A R D H A N N A

Executive Assistant to the Sr. VP of G lobal M arketing and

Commun ication

n P erform all the d aily a dmini str ativ e duti es in clu din g mai nt aini ng th e cal en dar, maki ng

travel arr angements, handling phone cal ls and composing and sending corr espondence

n P rovid e su ppo rt for t he 1 5 members o f the M arketi ng D ep artme nt in clu din g tak in g and

transcr ibi ng minutes at departmental meetings, buil ding Power Point pr esent ati ons, Excel

spr eadsheet s and ot her general assi stance

n P roce ss exp en se re por ts an d v ouc he r d ep artme nta l e xp en ditu res

n Order de par tment su pp lie s

n M aintain offi ce eq uipm ent

July 2007 – October 2008

R E A L L I V IN G Executive Assistant to the President

R E ALT Y O NE

n P erforme d dail y admin ist rati ve d utie s i ncl ud ing mai ntai ni ng th e c ale nd ar, s che du lin g a nd

coordi nat ing company-wide events, making t ravel ar rangement s, handli ng

corr espondence, phone calls and customer servi ce issues

n S erve d as li ais on b etw e en th e P resi de nt a nd t he 4 3 fiel d of fic es a nd a ppr oxim atel y 16 00

field agents

n Overs aw the d ail y op era tio ns o f the f iel d off ice su ppo rt st aff, fiel din g q ues tio ns, pro vidi ng

trai ning, conducti ng quart erly meet ings and maintai ning t hei r Poli cy and Procedur e manual

November 1998 – July 2007

Ad mini st rati ve Assi st an t, Di st ri ct Of fi ce

n A ssist ed th e D istr ict V ice P r esi de nt r es po nsi ble fo r t he ea ste rn fiel d offi ce s w ith all

admini str ati ve duties including maint aini ng his calendar, scheduli ng and coordi nati ng

meetings, corr espondence and customer service

n S erve d as liai so n b etw ee n D ist rict V ic e P re sid ent an d th e 1 9 fi eld off ice m ana ge rs a nd

approximately 800 fi eld agents

n D evel ope d a nd mai nta in ed t he c ompa ny P ol icy an d P roc ed ure ma nu al fo r th e s upp ort

staf f posit ions

n Inte rvi ew ed, hir ed a nd t rai ne d t he su ppo rt sta ff f or t he di stri ct’s fie ld offi ce s

n P rovid ed c ov era ge i n th e di stri ct’ s fie ld o ffic es as n ee de d du rin g va cat io ns, il ln ess es a nd

staf f tr ansiti ons

n S ched ule d, org an ize d and c ond uc ted q uar terl y me etin gs for th e dist rict st aff

n S erve d o n va rio us committe es at t he C o rp orat e l eve l to pr ovi de f ee db ack /in put on

initi atives and t hei r impact in the fi eld

R E ALT Y O NE

December 1996 – November 1998

Li stin g & Ad vert isin g Coordi nat or

n M aintain ed r ec ord s and fil es on all hom es av aila ble fo r s ale fo r th e 45 ag ent s w ith in t he

office

n P roce sse d all pa perw o rk re lat ed t o th e list ing s in clu din g da ta i npu t int o th e M ultiple Listi ng

Service

n C oordi nat ed, pla ce d an d pr oo fed all a dv erti sin g for t he offi ce in ap pro ximat ely 5

publications

n M aintain ed det ail ed rec or ds of t he ad ver tisi ng hi sto ry on ea ch l isti ng

n E ntere d a nd mai nt ain ed e ac h lis tin g in a s oftw ar e pr og ram us ed to g en era te t he comp any

Home Book publi cati on and Hot line syst em

January 1996 – December 1996

Recepti oni st

n A nsw ere d a nd dir ect ed ca lls on a mul ti-li ne sy stem

n Greete d an d a ssi ste d c ust omer s a nd cli ent s

n P rovid ed su pp ort to rea l-e sta te ag ent s a nd off ic e man ag er as ne ed ed

W O ME N ’ S

Auditor

F E DE R AL

§ Conducted audits of int ernal depar tment s and fi eld offi ces

S A V IN G S A N D

LOAN § Assist ed Ext er nal Independent Audit ors wit h year-end testing and anal ysi s

§ Presented Board of Dir ect ors with quart erly updates

§ Conducted, coordinated and summar ized r esults fr om speci al projects as request ed

§ Provided testimony duri ng liti gat ion as needed

E DU C AT IO N

Clevel and Stat e Uni ver sity Clevel and, OH

n B achel or of B u sin es s A dmini str atio n

n A ccou nti ng/A u diti ng m ajor

A D D I TIO N AL SK I L L S

Excell ent comput er knowl edge and ef fici ent in M icrosoft Offi ce pr oduct s

n

Strong writt en and verbal communi cation skill s

n

Able t o work independentl y or as a member of a team

n

Able t o mai ntai n discret ion and confidential ity

n

Profici ent at time management and abilit y t o mul ti-t ask

n

Skilled in off ice equi pment and 10 key usage

n

1391 East M iner Road 216-299- 0943 Cel l

M ayfield Hei ghts, OH 44124 nancy. p. hopkins@gm ail.com 440-473- 4400 Home

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