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Customer Service Sales

Location:
Milwaukee, WI, 53222
Posted:
March 09, 2010

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Resume:

J acqui Meach

**** ***** **** ****** • Milwaukee, Wisconsin 53222-3840 • 414/444-7091 (h) • 414/587-6316 (c)

PROFESSIONAL SUMMARY:

Marketing and printing professional with strengths to include project management, print production, production design,

excellence in customer service and communication – both interpersonal and written, a sound and dedicated work ethic that is

results oriented, resourceful, flexible and adaptable as well as being proficient in both Mac and PC platforms.

EXPERIENCE:

2006 – 2008 Metavante Corporation, Milwaukee, Wisconsin

Production Manager – Corporate Marketing

Supported all corporate marketing initiatives in relation to production

Leveraging my knowledge of production related organizations in the Milwaukee market, I created and

managed all production-related vendor relationships

Managed all print and related requests

Created and instituted job bidding and award process resulting in strong standardization and

competitive pricing

Conducted cost analysis on bids received leading to substantial cost savings in excess of $100k in

one year alone

Negotiated vendor bids in relation to price / delivery / service ensuring best vendor selection

Created archival and job numbering systems ensuring organized access to all completed projects

Selected by management to Process Improvement Committee to improve timelines, heightening

customer satisfaction

Selected by Chief Marketing Officer to manage production of watermarked executive stationery,

BOD binders and other high level projects

Developed and managed online collateral fulfillment system

Provided detailed specifications and feedback on the corporate Brand Style Guide for 2008 to

ensure brand integrity and compliance

Administered and provided system training for RoboHead, an online traffic management system

designed to drive efficiencies in project execution

Supported and provided backup for Marketing Traffic Manager

Completed career related coursework to include: CS3 Print Upgrade, Negotiations, Crucial

Conversations

2000 – 2006 M&I Marshall & Ilsley Bank, Milwaukee, Wisconsin

Graphic Artist – Administrative Support Center

Produced internal and external concepts and electronic design/layout of quality printed materials

(e.g. brochures, fliers, forms, applications, pocket folders, labels, envelopes and business cards) in a

timely manner leading to cost efficiencies and improvements in customer service

Provided customer service, troubleshooting, equipment maintenance, billing and training

responsibilities resulting in cost efficiencies related to print production

Served as a resource to corporate marketing to ensure timely execution resulting in cost

efficiencies and continued customer service excellence

Provided guidance to Product Managers and other internal marketing customers in adherence to

brand management standards

Completed career related coursework to include: Troubleshooting for the Mac, Photoshop,

Level 3, Web-Page Design

1991 – 2000 Firstar Bank Milwaukee, N.A., Milwaukee, Wisconsin

Senior Business Banking Loan Administrator (1998-2000)

Verified Regulation O, property tax assessment/payment status, and corporate statuses with

secretaries of state to increase efficiencies in the underwriting process

Acquired individual credit bureau reports, Experian Business Information reports and underwrote

business loans to $10,000 resulting in an increase of loans processed as well as increased customer

satisfaction

Calculated credit exposure, performed UCC searches, serviced loans, created training manual

and provided training resulting in standardization of processes and decreased processing times

Career related coursework to include: Analyzing Financial Statements, Commercial Lending,

Letters of Credit, Intro to Lending

Desktop Publisher/Pre-press Technician (1991 – 1998)

Produced internal and external concepts and electronic design/layout of quality printed materials

(e.g. brochures, fliers, forms, applications, pocket folders, labels, envelopes and business cards) in a

timely manner leading to cost efficiencies and improvements in customer service

Provided customer service, troubleshooting, equipment maintenance, and billing responsibilities

resulting in cost and production efficiencies related to print production

Provided guidance to Product Managers and other internal marketing customers in adherence to

brand management standards

Supported and assisted in the conversion from traditional typesetting equipment to MacIntosh

hardware and applications

J acqui Meach

Jacqui Meach Page 2

3325 North 82nd Street • Milwaukee, Wisconsin 53222-3840 • 414/444-7091(h) • 414/587-6316 (c)

1998 – 2000 Batcher Design, West Allis, Wisconsin

Freelance Desktop Publisher

Worked in conjunction with the Art Director to produce quality annual reports, booklets,

brochures, fliers, forms and envelopes in a timely manner resulting in excellence in customer service

1990 – 1991 Litho-Craft Company, Inc., Menomonee Falls, Wisconsin

Production Coordinator

Determined print production schedule to ensure timely execution and completion of jobs

resulting in continued customer satisfaction

Determined stock requirements for potential and confirmed projects

Established and maintained inventory control system to increase efficiencies resulting in cost

savings and continued excellence in customer service

Purchased stock and office supplies from competitive vendors resulting in cost savings to both

the corporation and the client

1988 – 1989 Zahn, Klicka, Hill Typographers, Milwaukee, Wisconsin

Typesetting Technician

Managed electronic layout of quality printed materials for Metro Milwaukee agencies, (e.g. brochures,

flyers, forms, applications, envelopes, collateral and advertisements)

Provided troubleshooting and equipment maintenance to ensure longevity of the equipment as well as

to meet customer commitments

1987 – 1988 Milwaukee Punch Corporation, Menomonee Falls, Wisconsin

Buyer/Purchasing Agent

Purchased raw material for production in the tooling industry as well as office supplies

Performed customer sales and service of custom tooling products resulting in enhanced customer

satisfaction

Assisted accounts receivable team with collections leading to an increase in revenue and in efficiencies

1986 – 1987 Kohl’s Department Stores, Menomonee Falls, Wisconsin

Departmental Lead Sales Associate

Supervised department’s sales team

Scheduled associates to ensure adequate coverage of sales floor at all times

Prepared sales floor for advertised sales resulting in increased sales and customer satisfaction

Maintained corporate presentation standards

Customer sales and service to increase customer satisfaction

Managed product inventory maintenance to ensure fulfillment of customer commitments

1985 – 1986 Weight Loss Clinics, Inc., Milwaukee, Wisconsin

Weight Loss Consultant / Sales Executive

Consulted on sales and service of weight loss/management programs to new and existing clients

Provided guidance and support to existing clientele

EDUCATION:

1989 – 1990 University of Wisconsin – Platteville, Platteville, Wisconsin

B.S. in Technical Communication (Printing/Graphic Arts), Minor in Photography

1981 – 1985 University of Wisconsin – Platteville, Platteville, Wisconsin

B.S. in Broadcast Communication Management, Minor in Business Administration/Marketing

COMPUTER SKILLS:

Microsoft Word, Excel, PowerPoint and Access

Quark Xpress v 6.0, Adobe CS2 and CS3, Illustrator v 10.0, Photoshop v 6.0, Acrobat and, Retrospect

Familiarity with Dreamweaver and HTML

Baker Hill – One Point

ASSOCIATIONS:

2001- Present PTSA member, Wauwatosa elementary and middle school

2001- 2006 Member of the Alumni Board of Directors at the University of Wisconsin-Platteville.

REFERENCES: Available on request



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