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Sales Customer Service

Location:
Cleveland, OH, 44130
Posted:
March 09, 2010

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Resume:

MICHAEL J. EVERS

**** ********* ****** 216-***-****

Parma Heights, Ohio 44130 abnm53@r.postjobfree.com

CAREER SUMMARY

Detail oriented contracts and pricing professional with a demonstrated history of success at a global medical

technology company with over $4B in sales in 2008. Strong background in financial analysis, contract

compliance tracking, and interacting with both internal and external customers in support of critical projects.

Proven expertise in creating clear, actionable intelligence from complex data sets in a fast paced, results

driven environment.

PROFESSIONAL EXPERIENCE

ST. JUDE MEDICAL, INC., Westlake, Ohio 2003-2009

St. Jude Medical develops medical technology and services that focus on putting more control into the hands

of those who treat cardiac, neurological and chronic pain patients worldwide.

SALES ANALYST – CORPORATE ACCOUNTS 2007-2009

Provided support to national contracts team and senior executive management in every phase of contract

negotiation and execution for Group Purchasing Organizations (GPOs) and Integrated Delivery Networks

(IDNs). Developed profitability and risk exposure analyses, contract performance and compliance reports, as

well as customer facing materials including formal contract reviews and proposals.

• Led team in developing analyses for negotiations that led to “all play” agreement in $140MM account,

eliminating long-standing 70% committed share to a competitor. Contract represented an estimated

$47MM incremental revenue.

• Led presentation of significant new contract to national accounts team. Briefed managers and directors

on specifics of contract, growth opportunities in key accounts, and developed sales tools (e.g. savings

calculators) for presentation to customers.

• Developed custom performance and compliance tracking reports for buying group comprised of over 110

acute care hospitals and 18,500 patient beds.

• Developed unique dashboard documents for national accounts team to track performance and other

important data for key target accounts.

AREA OPERATIONS ADMINISTRATOR 2005-2007

Expanded job function of previous role to include analytical support for sales management team, high-level

customer service functions, and process improvement to drive efficiencies in the sales area.

• Reduced unbilled sales by 70%, achieving an all-time low in the area.

• Developed unique real-time performance tracking report that was later adopted and put into practice

across the entire Cardiac Rhythm Management division.

• Designed custom Access database to track inventory swaps, credits, and adjustments. Significantly

reduced number of device tracking errors and sales rep commission reductions.

MICHAEL J. EVERS PAGE 2

AREA ADMINISTRATOR 2003-2005

Supported large sales geography encompassing 8 regions across multiple product divisions. Interacted

directly with internal sales force and external customers to manage and resolve issues including expiring

inventory, hospital consignment inventory, pricing discrepancies, and patient device tracking.

• Coordinated implant schedule and follow-up coverage for sales force in entire southern Ohio region.

• Successfully managed critical inventory allocations, supplying sales representatives with difficult to find

products on extremely short notice.

OVERDRIVE, INC., Independence, Ohio 2002-2002

Overdrive provides infrastructure for distributing digital content such as e-Books, digital audio books,

music, and videos.

CONTENT SPECIALIST

Operated as part of 5-person team to produce digital content from hard copy publications. Proofread and

edited multiple projects simultaneously to meet high demand and tight deadlines.

• Expanded job function without direction to include image optimization and integration into e-Books.

Provided seamless transition when team’s graphics specialist moved to new role.

• Manually rebuilt linguistics textbook containing Sanskrit that caused character recognition software to

fail. Met deadline despite difficulties and kept team on schedule.

EDUCATION

Bachelor of Arts: English

Minor: Business Communications and Technical Writing

The University of Akron, Akron, Ohio

Highly proficient with Excel, PowerPoint, Access, Word, and Business Objects. Experience with SAP BW.

Advanced knowledge of Adobe Photoshop, HTML, and CSS. Familiar with PHP and mySQL.



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