Customer Service Sales
Resume:
MATTHEW NERZ
Chula Vista, CA *****
abnm0s@r.postjobfree.com
http://www.linkedin.com/in/matthewnerz
TECHNICAL/ENGINEERING PROFESSIONAL
I am a results-driven professional with more than 20 years of experience and expertise in operations in technology and
service industries. I possess further expertise in project management. I have shown a demonstrated success in research and
development and with the ability to understand complex technical information to provide valuable technical support. I
have a proven ability in product development and factory production. I have been noted for identifying critical issues and
implementing cost conscious and effective solutions. I am an excellent communicator as evidenced by successful training
of clients and factory technicians.
PROFESSIONAL EXPERIENCE
TECHNICAL CONSULTANT Various, San Diego, CA (National & International) 2009 – Present
Summary: Robotics – Mechanics – Electrical/Electronics – Fiber Optics – Field Support – Project Management –
Product Development – Client Training/Service/Support – Equipment/Instrument Repair/Maintenance – Field
Installation Management/Integration – Technical Training/Sales Support – Troubleshooting – Equipment Operation
Skills: Evaluation, Repair & Upgrade of All Equipment for Repair; Technical & Operational Training of Clients on
Oceanographic Instrumentation; Trade Show Technical Sales Representation; Customer Troubleshooting &
Technical Support; Creation of Documentation & User’s Guides for One-Off Installations & Client Use; Operation
of Facilities for Calibration Including Salinometers, Temperature Baths; Oscilloscopes & Frequency Counters;
Analog/Digital Multi-Meters; Environmental & Pressure Chambers; Use of TDRs, OTDRs & Associated
Equipment; Use of Windows Based Application Software; Windows 98/2000/XP/Vista (Pro); PowerPoint;
SMT/Thru-Hole Soldering; Cabling & UW Terminations and Bifurcations; RF, RS232/422/485, Ethernet & Fiber
Optics
TECHNICAL SUPPORT MANAGER SeaBotix Inc., San Diego, CA 2002 – 2009
Summary: Robotics – Project Management – Product Development – Factory Production – Client
Training/Service/Support – Equipment/Instrument Repair/Maintenance – Field Installation Management – Technical
Training/Sales Support – Troubleshooting – Equipment Operation
National and International Company On-Site Representation, Including Training, Integration, Support,
Troubleshooting and Repair of systems and components. Have valid Passport
Skills: Evaluation, Repair & Upgrade of All Equipment Returned for Repair; Technical & Operational Training of
Employees and Customers on All Models of ROVs & Related Equipment In-house & On-site; Trade Show
Technical Sales Representation; Customer Troubleshooting & Technical Support; Creation of Documentation &
User’s Guides for In-house & Client Use; Coordination of Maintenance & Operation of Facilities for Calibration
Including Salinometers, Temperature Baths; Oscilloscopes & Frequency Counters; Analog/Digital Multi-Meters;
Environmental & Pressure Chambers; Use of TDRs, OTDRs & Associated Equipment; Use of Windows Based
Application Software; Windows 98/2000/XP/Vista (Pro); PowerPoint; MRP/ERP Epicor et al; SMT/Thru-Hole
Soldering; Cabling & UW Terminations & Bifurcations; RS232/422/485, Ethernet & Fiber Optics
ELECTRONIC PARTS SALESPERSON Gateway Electronics, San Diego, CA 2001 – 2002
Matthew Nerz ManagerResume M. Nerz 20JUL2009
Summary: Technical Training/Sales Support – Troubleshooting – Sales of Discrete Components
Skills: Client Consultation: Project Design; Parts Application; Use of Tools/Equipment and Schematic
Interpretation; Testing and Inventory Control of Used Equipment; Sales of Discrete Components, ICs, Cabling,
Prototyping Supplies, Test Equipment & Associated Literature; Use of Parametric Access Libraries
LEAD ELECTRONIC TEST TECHNICIAN InterOcean Systems Inc., San Diego, CA 1997 – 2001
Summary: Equipment/Instrument Repair/Maintenance – Technical Training/Sales Support – Troubleshooting –
Factory Production
Skills: Inspection, Troubleshooting, Repair & Calibration of Electro-Magnetic Current Meters, Acoustic Releases &
other Oceanographic Data Gathering Devices; Coordinating Maintenance & Operation of Facilities for Calibration
Including Oil/Air Dead Weight Testers, Salinometers, Temperature Baths, Oscilloscopes, Frequency Counters;
Analog/Digital Multi-Meters & Environmental/Pressure Chambers; Operation of Windows Based Application
Software; Windows 98/2000/XP; Office 2000/XP; Corel Quattro Pro/Suite; MS-DOS; SMT/Thru-Hole Soldering
GENERAL MANAGER Cafe Crema, San Diego, CA 1994 – 1997
Summary: Purchasing – Inventory – Customer Service – QC – Advertising– Payroll – Human Resources – Banking
and Bookkeeping – Inspection – Café Operation – Food and Beverage
Skills: Purchasing; Inventory; Customer Service; QC; Advertising; Payroll; Human Resources; Banking &
Bookkeeping; Inspection; Café Operation; Food & Beverage Management
WORK CENTER SUPERVISOR EE05, US Navy, USS Ogden LPD5, San Diego, CA 1989 – 1994
Summary: Equipment/Instrument Repair/Maintenance – Technical Training/ Support – Troubleshooting
Skills: Planned Maintenance; Troubleshooting; Repair & Calibration of Interior Communications Equipment
Including AT&T Dimension 2000 Telephone System; CCTV/SES System; Alarm Systems; Anemometers;
Tachometers; Underwater Current Meters; Gyrocompasses; Ship’s Control Systems; Switchboards; Motor
Generators; PA Systems; Sound Powered Phone Systems; Synchro/Servo Systems; Personnel Assignment;
Scheduling of Planned Maintenance; Documentation; Parts Acquisition and Repair & Thru-Hole Soldering
EDUCATION & TRAINING
Eastern Connecticut State University, Associate of Arts
Naval Digital Electronics Training Program
Naval Interior Communications “A” School Graduate
Savin Class III SSRE Copier School Graduate
ASSOCIATIONS
Marine Technology Society
San Diego Zoological Society
RECENT PROFESSIONAL ACHIEVEMENTS
Developed Return of Material Authorization Procedure delineating the responsibilities and procedures for both the client
and the company in regards to shipping and handling. Developed procedure for in-house handling of these items and
systems returned for repair. Results: Increased service efficiency by 40%.
Matthew Nerz ManagerResume M. Nerz 20JUL2009
Created Client Training Course. Facilitated training of both clients and company technicians in 3, 4 and 5-day courses
covering the troubleshooting, disassembly/assembly and operation of the product. Results: Trimmed in-house and on-site
repair process for entire product line.
Standardized documentation formatting and dissemination. Created organization-appropriate templates for procedure and
manuals; systematized document storage. Results: Clarified corporate identity and organization with regards to
documentation.
Designed Nuclear Power-Plant Testing Regimen. Expedited formulation of criteria and testing methods to comply with
product use in nuclear facility environments. Results: Widened customer base, increasing revenue by $150,000 per year.
Engineered Zoom Camera capability for product line. Cooperated with industry partners to enable enhanced function for
product, verifying alternate lenses to achieve optimal video resolution. Results: Enhanced capability, adding 10% revenue
to selected product branch.
Conceived Fiber Optic expansion of client-owned product. Enabled product to provide 6 additional data channels for
platform flexibility. These 6 channels provided facilities for various client-owned RS232 devices. Results: Expanded
future product capability by 300%.
Resolved product vulnerability in rapidly changing environmental conditions. Collaborated with Engineering Department
to allow product to retain watertight integrity during extreme temperature and pressure changes. Results: Expanded
product usability, increasing client pool by 30%.
Uncovered product power supply limitation. Discovered component unsuited to ambient operational conditions and
replaced existing component with one of proper voltage rating. Results: Decreased power supply failure by 28%,
reducing service liability.
Enabled standard product dual video provision as requested by present and future clients. Facilitated simultaneous use of
fiber optic and RF video transmission for standard product applications. Results: Increased primary product function by
100%.
Established rapid repair procedure for improperly manufactured product housing. Instituted replacement assembly
criteria and replacement standards for housing. Results: Eliminated full product replacement and reduced overall repair
time.
Professional References Provided Upon Development of Mutual Interest
Matthew Nerz ManagerResume M. Nerz 20JUL2009
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