Colette M. Cosby 601-***-****

*** **** *** **, ******** MS 39218 abnm04@r.postjobfree.com

I am seeking a challenging career opportunity with a growth-oriented organization

in which my experience, training and abilities will be effectively utilized.

Skills

Licensed in Property and Casualty Ability to take accurate phone

messages and deliver messages

Life, Health & Disability licensed

promptly

Knowledge of and experience with

Great customer-relations background

corporate insurance practices and

procedures Ability and desire to learn quickly and

use what is learned effectively

Great filing and organizational skills

Ability to prioritize tasks

Experience in handling confidential

paperwork and information Ability to work independently

Great attention to detail Analytical thinker

Cash handling experience

Experience

Melody Johnson State Farm & Financial Services

1855 Lakeland Dr, Suite A20

Jackson MS 39216 601-***-****

February 2009 – April 2009

Account Representative

Achievements:

Lapse/Cancellation Ratio brought down to under 15%

Responsibilities:

Responsible for the Beginning of Day Report.

Addressed issues to allow issuance of policies.

Follow up with customers regarding applications, changes, and

payments.

Notify customers of past-due policies.

Answer customer’s questions regarding auto insurance coverage.

Cold and warm call marketing.

Organize front office to run more efficiently.

Don Bass State Farm & Financial Services

655 Highway 49 S, Suite B

Richland MS 39218 601-***-****

July 2008 – December 2008

Marketing Associate

Responsibilities:

Responsible for keeping marketing resources up-to-date.

Colette M. Cosby 601-***-**** abnm04@r.postjobfree.com

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Verifying new marketing program was working as it was designed.

Create and work reports of client households to verify current information

and make corrections were needed.

Answer phones, transfer calls, or take and deliver messages.

Randy Bringman State Farm Insurance & Financial Services

1004 S 9th St

Canon City CO 81212 719-***-****, c719-***-****

January 2007 – July 2008

Auto Specialist

Achievements:

Retention of clientele with exceptional customer service.

Responsibilities:

Respond quickly and accurately to new inquiries for auto insurance.

Handle coverage issues and make adjustments in policy coverage.

Handle replacements of autos on existing policies.

Answer customer questions regarding auto policy coverage.

Resolve customer concerns arising from changes in auto policy

status or underwriting actions affecting policies.

Assist underwriting in the gathering of customer information for the

issuance of policies.

Orchard Supply Hardware

125 N Fairview Ave

Goleta CA 93117 805-***-****

1998 – 1999

Department Assistant Manager

Responsibilities:

Responsible for heavy customer service.

Ordering and stocking of merchandise.

Maintain and upkeep of department, reorganizing where necessary.

Keeping current with sale items.

La Petite Academy

2541 Prairie Ln

Castle Rock, CO 80104 303-***-****

1995 – 1997

Preschool Teacher

Responsibilities:

Responsible for teacher groups of children ages 1 year to 12 years.

Instruct children based on curriculum

Taco Bell

107 W Wolfensberger Rd

Castle Rock CO 80109 303-***-****

1994 – 1995

Assistant Manager

Responsibilities:

Responsible for managing up to 12 employees.

Colette M. Cosby 601-***-**** abnm04@r.postjobfree.com

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Prepare and expedite meals during lunch and dinner rushes.

Cashier and customer services of complaints

Daily inventory and food order scheduling.

Hiring interviews and maintenance of employee files.

Opening and closing procedures.

Review register tapes for loss prevention and control.

Taco Bell

Irvine CA

1993 – 1994

Crew Leader

Responsibilities:

Responsible for 6 employees.

Store closing three nights a week.

Daily inventory and computer input.

Prepare and expedite orders.

Bestland Insurance Agency

Brea CA

1992 – 1993

Insurance Underwriter

Responsibilities:

Responsible for auto department.

Prepare quotes and applications.

Update and maintain customer household records.

Daily retrieval of motor vehicle records.

Branson’s RV & Trailer Service

Inglewood, CA

1986 – 1988

Office Manager

Responsibilities:

Complete job orders and maintain customer records.

Payroll for up to 5 people.

Order and pick up parts and supplies.

Some electrical work on equipment and trailers.

Advanced Spa Designs

Anaheim CA

1985 – 1986

Electrical Repair Technician

Responsibilities:

Heavy customer contact preparing and completing job orders.

Repair spas at clients home throughout Southern California.

Assembly and testing of updated electrical spa equipment.

United States Air Force

Keesler AFB

Biloxi, MS

Colette M. Cosby 601-***-**** abnm04@r.postjobfree.com

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1981 – 1985

Electrical Specialist

Responsibilities:

Constructed and maintained base wide 110/220/440 volt electrical

systems.

Responsible for after hour emergencies one week a month.

Loaned to Material Control Department to re-establish and maintain

tool supply and issue hand tools to new recruits.

Replace loss and broken tools.

Manage inventories.

Education & Training

Mississippi State ~ March 2009

Life, Health & Disability Producer Licensed

State Farm Bank & Mortgage Training ~ November 2008

State Farm Continuing Education ~ 2007 – 2008

Mississippi State ~ July 2008

Resident License Property & Casualty

Colorado State ~ July 2007

Property & Casualty Producer Licensed

Santa Barbara City College, Santa Barbara CA ~ 1999 – 2002

Major in Liberal Arts with emphasis in Criminal Justice and transfer

Rancho Santiago College, Santa Ana CA ~ 1993 – 1994

Taco Bell Restaurant Management Program

Community College of the Air Force, Keesler AFB MS ~ 1981 – 1983

Electrical Specialist Major

Colette M. Cosby 601-***-**** abnm04@r.postjobfree.com

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Volunteering

Christian Family Fellowship, Canon City CO 2006-2007

Worship Team Member and Sunday School Preschool Teacher.

Also, assisted in fundraising for youth programs and renovating the sanctuary.

Randy Bringman State Farm, Canon City CO Aug 2006

Office Assistant. Organize files and storage to optimize space, shred outdated

confidential client information.

Skyline Elementary School, Canon City CO 2005-2008

Scholastic Book Fair Chairperson and Reading is Fundamental Coordinator.

Took on all aspects of book fairs twice a school year and distributed books to all

students K-6 three times a year to encourage reading in young people.

Hope Community Church, Santa Barbara CA 2003-2005

Worship Team Member, Sunday School Preschool Teacher and Nursery

Coordinator. Also assisted in fund-raising dinner and with Sunday School

Coordinator

Lighthouse Christian Community Church, Goleta CA 1998-2001

Worship Team Member and Sunday School Nursery Helper

References

References are available upon request.

Contact this candidate