David Fox

**** *. ******** **. **********, AL ***26 205-***-**** abnlvx@r.postjobfree.com

OBJECTIVE

Technical Writer, utilizing my demonstrated success in creating online and print content, with a focus on:

• Positive customer experience through the creation of clear and concise documentation and tutorials.

• Positive impact on sales and revenue targets as a result of superior design and organization of web content.

• Outstanding problem solving, communication, and interpersonal skills.

• Excellent organizational skills with the capacity to handle numerous projects simultaneously in fast-paced, deadline

driven environments.

SUMMARY OF QUALIFICATIONS

Comprehensive Writing, Editing, Web Site Design, Support, & QA Experience Including:

• Reference Manuals and User Guides • Web Site Content Creation

• End User Documentation • Web Site User Interface Design

• Usability/User Interface Documentation • Web Site Layout Including Graphic Design

• Video Tutorial Scripting and Production • Online Operational and Technical Support

• Research/Documentation of Bugs/Operational Issues • Marketing Materials

PROFESSIONAL EXPERIENCE

Technical Writer 2006-2008

Courion Corp., Framingham, MA

Products: Suite of enterprise provisioning and identity management software. Documentation audience was both internal and

external. Internal – product support and services personnel. External – Network Administrators.

Created and maintained reference and implementation guides for a suite of software products. Documented all features and

fields in software. Created screenshots, graphics, and charts, demonstrating all software functionality. Contributed and

maintained documentation for company SharePoint site. Fixed a backlog of over 300 documentation bugs in my first year of

employment. Received a Peer Power Appreciation Award and Peer Power Excellence Award in my first nine months as an

employee.

Technical Writer 2005-2006

Senior Systems, Inc., Marlboro, MA

Products: Suite of integrated database administrative software for independent K-12 schools. Documentation audience was

school administrative staff and teachers.

Created reference guides for a suite of software products. Documented all features and fields in software. Created screenshots,

graphics, and charts, demonstrating all software functionality. Collaborated with developers, product managers, and support

specialists to create additional tutorial material. Identified, researched, and documented bugs and other software issues,

resulting in fixes and revisions by developers.

David Fox

2285 S. Sherrlyn Dr. Birmingham, AL 35226 205-***-**** abnlvx@r.postjobfree.com

Documentation and Production Manager 2002-2004

Sonic Network, Inc., Somerville, MA

Products: Soundware and sample libraries marketed to professional and hobbyist musicians. Documentation audience was end

users and prospective customers.

Created documentation of all products in both print and online formats. Created packaging of products, including graphics for

CD products, and installers for download products. Created monthly email newsletter, including design, layout, content, and

graphics.

Created majority of the content for web site. Collaborated with e-commerce and web site personnel on recent redesign of web

site, including conceptual layout and organization, improving usability of the site. Tested and refined all aspects of the new

web site, including e-commerce transactions. Created marketing materials, such as demo CDs & literature.

Web Content and Design Manager 1988-2002

Young Chang America/Kurzweil Music Systems, Waltham, MA

Products: Electronic musical instruments, including keyboards, synthesizers, samplers, and digital pianos, marketed to

professional and hobbyist musicians. Documentation audience was end users, dealers, and prospective customers.

Sole designer and creator of Kurzweil web site, comprising over 250 pages and including over 500MB of support files for end

users. Wrote over ninety percent of content included in web site. Created all graphics for web site. Designed layout with a

focus on usability and an intuitive user interface.

Wrote applications oriented tutorials for inclusion in manuals and the web site, targeting end users, distributors and retail

dealerships. Wrote and produced video tutorials for professional products and digital pianos.

Additional Responsibilities:

• Tested and documented bugs for all products, based on input from users.

• Managed tech support personnel.

• Provided all email technical support.

TECHNICAL SKILLS

• FrameMaker • Microsoft Office • SharePoint

• Acrobat • Remedy • Illustrator

• Paint Shop Pro • Star Team • Photoshop

• ImageReady • XML • HTML

PROFESSIONAL ACTIVITIES

Society for Technical Communication, Birmingham Chapter Treasurer

EDUCATION

Bachelor of Music - Film Scoring

Berklee College of Music, Boston, MA

Professional Coursework taken towards Certificate in Information Design/User Experience

Bentley College, Waltham, MA - Studies focused on User Centered Interface Design, Usability Testing, Human Factors,

Design of Online Learning Programs, and Managing a User Centered Development Process.

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