Sales Technical Support

Jeremiah D Murphy

PERMANENT:

*** ****** ***

Marshall, MN 56258

507-***-****

**********@*****.***

OBJECTIVE: A support position with emphasis in hardware and software support.

• 4 years of technical phone support for both hardware and software

SUMMARY:

• 2 years of Management experience.

• 1 years of quality testing

EDUCATION: 2 AAS degrees in Midrange computing and Computer technical support

Rochester Community and Technical College in Rochester, MN 55901

CERTIFICATIONS: A+ certified.

EXPERIENCE: Help Desk Analyst 2, May 07 to present

Schwans Food Company, Marshall, MN

• Diagnoses and resolves or appropriately refers problems in a professional and

courteous manner

• Identify problem trends and proactive steps to alleviate the problems

• Support personal computer hardware or software, mainframe systems, network

systems, security systems, route sales equipment, fax machines, telephones, and

other technical equipment

Computer Operator, June 06-May 07

Schwans Food Company, Marshall, MN

• Accountable for timely maintenance, monitoring, and reporting of Schwan's

business systems.

• Responsible for maintaining reports, inventory, and project schedules.

Technical Advisor, September 04-June of 06

Hitahci GST contracted through AIC, Rochester, MN

• Provide support via phone and/or email in the areas of technical support, warranty,

fulfillment, sales information, and related support regarding all models of Hitachi

GST hard disk drive products

• Additional duties included performing quality and stress testing on Hitachi GST

drives.

REFERENCES:

• Available on request.

Contact this candidate