Sales Manager
Resume:
ANN MARSHALL DECRANE
***** ***** ***** ****, **** 107
North Olmsted, Ohio 44070
abnlsm@r.postjobfree.com • www.linkedin/in/anndecrane
CAREER SUMMARY
Communications Specialist with extensive writing experience in retail operations. Effectively
and creatively develop inspirational and instructional materials for public and company
audiences, in U.S. and Canada, including bi-lingual French. Strong communications skills
facilitate high level of collaboration among co-workers and customers in team-oriented
environment. Self-motivated with ability to make decisions and resolve problems with minimal
supervision. Proficient in:
Researching Proofreading
Writing Editing
PageMaker 7.0 Microsoft products
Customer and workplace relations
PROFESSIONAL EXPERIENCE
Carlton Cards Retail, Inc., Cleveland, Ohio 1991 - 2009
(subsidiary of American Greetings Corporation)
Communications Specialist (1998 – 2009)
Researched information and wrote weekly Field newsletter, product updates, informational
memos and organizational announcements for 450+ corporately-owned stores in the U.S.
and Canada, including French-speaking stores.
• Managed all mailroom operations and reduced shipping costs by 25% using
alternate shipping methods.
• Edited subsidiary newsletter (Carlton Retail INK) in two languages.
• Proofread and edited all copy on exclusive Carlton product identifying mistakes
which prevented costly production errors.
• Created and maintained company’s on-line Who’s Who and telephone directories.
Sales Operations/Purchasing Coordinator (1993 – 1998)
Assisted Director of Sales Operations with disseminating all communications to stores,
creating sales calendars and planners, maintaining Policies & Procedures Manual, and
coordinating PhoneMail and telephone services to the field management.
• Produced and administered service awards to Field and Home Office personnel.
• Wrote and edited weekly sales memorandum under strict time constraints.
• Assisted Buyer with shipping store-use supplies to stores and field personnel.
ANN MARSHALL DECRANE PAGE TWO
Assistant Buyer of Supplies and Services (1992 – 1993)
Provided administrative support to Buyer in department of two.
• Processed weekly store supplies shippers for all stores.
• Filled Special Supply Requests from stores and field managers.
• Ordered and maintained stores’ small equipment (telephones, fax machines, vacuum
cleaners, intercoms, time clocks, pricing guns).
• Purchased office supplies for Home Office use.
• Contacted outside vendors for pricing, quotes and purchase.
Support Specialist - Design and Construction (1991 – 1992)
Supported the Director and provided administrative assistance to department of six.
• Maintained and updated construction schedule and status board.
• Acted as liaison between field personnel and home office about construction issues.
• Arranged meetings, travel plans and assisted with special projects.
HY-TECH Metals Company, Westlake, Ohio 1985 - 1991
Office Manager (for manufacturer/distributor of aerospace quality materials)
• Assisted in sales, marketing and general office functions.
• Quoted, executed and documented government contracts.
• Maintained all sales and inventory records.
TECHNICAL SKILLS
• Freelance writer - Wrote feature articles for American Greetings publications, created and
sold greeting card verses, wrote copy for radio commercials in local market.
• Experience in Microsoft products, including Word, Excel, PowerPoint, Publisher, and
Photoshop and digital photography
EDUCATION
Baldwin-Wallace College, Berea, Ohio, B.A. degree in English
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