Sales Quality Assurance
Resume:
Eric D. Ude
Waterloo, IL *****
330-***-**** ****@***.***
PROFILE
20+ years of manufacturing management experience
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Solid understanding of mechanical, electrical, and fluid systems.
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Excellent analytical/troubleshooting skills
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Outstanding customer relationship skills
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Strong background in Quality Systems (ISO-9000, QS9000) and Lean Manufacturing
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Proficient computer skills; Microsoft Office Suite, sales database management programs .
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EMPLOYMENT HISTORY
Partner/VP Operations Meric Wood Products, Inc.
Oct 2002 – Apr 2009 Andover, OH
Involved in all aspects of the business with focus on plant operations - plant engineering, product
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engineering, process control, quality control, safety, training, and maintenance.
Designed and installed dust collection and compressed air systems. Installed all machinery.
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Designed and built jigs/fixtures and templates required for production.
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Programmed all CNC machinery.
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Responsible for HR functions; ie. hiring/firing, state required reporting, payroll, vacation
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administration, workers comp claims, OSHA accident/injury reporting, etc.
Performed accounting functions; accounts payable, accounts receivable, and cost accounting.
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Purchased machinery and raw materials; negotiated terms and pricing with vendors and customers.
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Sales Engineer B & B Machinery Co., Inc
Jun 2007 – Apr 2009 Elkhart, IN
Part time business to business sales of industrial woodworking machinery representing more than
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twenty manufacturers and distributors.
Presented focused machinery solutions based on my knowledge of woodworking machinery and the
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customers’ current machinery, production methods, space constraints, budget, production goals, and
sales projections.
Communicated regularly with machinery manufacturers on unique customer situations to obtain
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additional product information. Provided regular updates to sales managers on sales opportunities in
my territory.
Traveled with sales managers in my territory for customer appointments to develop new sales
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opportunities.
Helped coordinate machinery delivery. Assisted manufacturers’ technicians and customers with
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equipment installations and machinery start-ups.
Updated and maintained ACT! Database for customers in my territory.
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Increased customer base in my territory by 45% in less than two years working part time.
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Product Manager Cooper Bussmann
Jan 2000 – Oct 2002 Chicago, IL
Coordinated product planning inputs for strategic and annual business plans ensuring market
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penetration and entry into existing and new markets.
Executed projects to implement product line modifications and extensions.
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Lead cross-functional teams utilizing APQP practices for new product development.
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Responsible for product sales forecasts, pricing and positioning strategies, performance data
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analysis, product literature creation and maintenance, and product training.
W orked with manufacturing teams on product cost reductions and improvements and process
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improvements to assure acceptance into the market.
Received patent for the design and development of a rear terminal mini power distribution block.
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Assisted sales representatives on new sales opportunities with existing and new customers.
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Quality Engineer/ISO Mgt Rep Cooper Bussmann
Oct 1996 – Dec 1999 Ellisville, MO
Sustained and improved a total quality assurance system in accordance with industry standards, ISO
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9000 requirements and customer specifications.
Plant ISO management representative responsible for facility compliance to ISO-9000 standards and
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plant quality system. Served as plant point-of-contact for ISO recertification and customer audits.
W rote, updated and maintained quality system procedures. Established an electronic document
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control system.
Trained Quality System Auditor – scheduled and performed internal and supplier audits in
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accordance with ISO standard and plant quality system requirements.
Monitored and coordinated quality assurance functions including inspection, test and repair;
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documented and maintained quality records of such activities accordingly. Ensured utilization of
quality department personnel, equipment and materials within budget requirements.
W orked directly with internal departments, vendors and customers to identify and resolve quality
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issues in a timely, cost effective and productive manner.
Supported company continuous improvement operations; participated in “lean manufacturing” efforts
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(Kaizen events), quarterly management reviews, and published quality system metrics monthly.
Developed a Quality Systems Database using Microsoft Access to issue and track material/product
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deviation requests, nonconforming material tags, corrective action reports, product analysis reports,
and internal audits. Reduced number of open and past due action items by 60%.
Production Supervisor Cooper Bussmann
Jan 1995 – Oct 1996 Ellisville, MO
Responsible for training of unskilled and semi-skilled production positions.
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Scheduled work activities for manufacturing associates, reviewed associate work performances and
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provided feedback, coordinated safety and associate training activities
Championed continuous improvement efforts through TQM and self-directed work teams.
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Analyzed and assisted workers in solving work problems.
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Interfaced with other departments in the organization to meet customer deadlines.
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Responsible for departmental budget performance.
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Assistant Plant Manager International Lighting Mfg. Co.
Jul 1987 – Dec 1995 St. Louis, MO
Supervised work activities of union employees working in metal fabrication, glass fabrication,
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painting, assembly, warehouse, receiving, shipping and housekeeping.
Point of contact for state, local and private agencies on health, safety and licensing issues.
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Researched and purchased new tools and equipment to improve ergonomics, safety and quality.
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Redesigned several products to simplify the design, reduce cost and improve quality.
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Responsible for facility and equipment maintenance and repair.
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EDUCATION
B.S. Ceramic Engineering, University of Missouri - Rolla
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