Sales Engineer

William M. Couch

**** ** ****** ****: 847-***-**** Mobile: 847-***-****

Barronett, Wisconsin 54813 ********@*********.***

Summary of Skills

• Solid network design, security, troubleshooting, and configuration expertise

• Troubleshot large multiprotocol networks, e.g., Ameritech, SBC, Motorola, USPS

• Extensive presales Systems/Sales Engineering experience with startups and established

companies, including working effectively with resellers

• Exceptional presentation and communications skills

• Project management – Managed Security Services

• CCNA certified (Cisco Certified Network Associate)

• GSEC certified (GIAC Security Essentials Certification) – SANS Institute

• A+ certified (CompTIA Core Hardware and OS Technologies)

• Net+ certified (CompTIA Network Support and Administration)

• Helped launch 3 successful startup companies through IPOs

• Reliable and adaptable; learn new technologies quickly and leverage existing knowledge

• Excellent trainer/teacher

Technology Background

• Network design, security, implementation, troubleshooting and support

• Network and application performance testing and optimization for VoIP

• Designed web hosting, caching, and content delivery solutions for e-business customers

• Video (analog and digital) surveillance and physical security integration

• Proficient with NetAlly, Sniffer, datascopes, NMS (HP-OV), other tools

• Hands-on configuration and management of routers, hubs, bridges, ATM switches, wireless

Ethernet, various LAN/WAN architectures and media, network adapters, wiring; UNIX and

Windows servers and workstations, firewalls, IDS/IPS

• Experienced in UNIX/Solaris/Linux, Windows NT/2000/XP/Server, VMWare environments

• Designed WAN networks using X.25, T1/T3 private lines, Frame Relay, ATM, Internet, VPN

• Network security sales support, design, testing and implementation

Employment History

T-Systems Lisle, IL 2009 - present

Support Specialist

• Provide service desk support on Windows, applications and networking to enterprise

customers

• Customer training, problem escalation

RSA Security, Inc., Palatine, IL 2007 – 2008

The Security Division of EMC

Sr. Technology Consultant

• Gave technical and sales presentations to audiences from technical staff to upper

management

• Provided technical support for sales, including EMC and channel partners

• Performed proofs-of-concepts of RSA security products on customers’ networks

VidSys, Inc. Palatine, IL 2006 - 2007

Solutions Engineer

• Gave technical and sales presentations to audiences from technical staff to upper

management

• Provided product demonstrations of command/operations center video management/physical

security integration software

• Performed solution design, RFP/RFI responses, pricing proposals

Solutionary, Inc. Chicago, IL 2004 – 2006

Technical Project/Account Manager

• Performed project management of implementation of managed security services

• Provided ongoing sales support for customers, including identifying opportunities for new

sales and renewals

• Acted as customer advocate; provided support, training

• Presented results of vulnerability assessments, penetration tests, etc.

• Wrote executive summaries, product presentations, training materials

Harper College Palatine, IL 2001 – 2004

Adjunct Professor/Consultant

• Taught credit networking classes, including Intro to Networking and Wide Area Networking, to

employees of major electronics firm

Digital Island/Exodus Palatine, IL 1998 - 2001

Senior Sales Engineer

• Provided technical support for sales

• Performed technical and sales presentations to audiences from upper management to

technical staff

• Configured network hardware for VoIP applications

• Designed customer-specific global Internet hosting solutions, from network level to server

applications, using Unix and Windows servers, firewalls, load balancers, switches, routers

• Evaluated performance of public Internet vs. private Digital Island network for customer

applications

• Assisted in implementation of hosting and network services, including security and VPN

solutions

• Analyzed customer websites, designed caching and mirroring solutions to improve

performance and reliability worldwide

FORE Systems/Alantec Corporation Itasca, IL 1993 - 1997

Systems Engineer

• Designed nationwide ATM backbone network for Chicago-based wireless carrier ($6.5M)

• Participated in beta testing of new products

• Designed customer-specific network solutions

Network Systems Corporation/Vitalink Schaumburg, IL 1988 - 1993

Regional Technical Manager

• Hired and managed staff of six Systems Engineers

• Worked with Regional and National Sales Managers to develop objectives for Systems

Engineers

Systems Engineer

• Designed nationwide U.S. Postal Service multiprotocol data network ($12M)

• Spearheaded local and North American sales and technical support of Digital Equipment

Corporation (DEC) as Vitalink reseller

• Trained DEC systems engineers in selling, implementing and supporting Vitalink products

• DEC became largest Vitalink reseller, producing 40% of Vitalink sales

Education

Bachelor's Degree, Northwestern University, Evanston, IL

CCNA certified (Cisco Certified Network Associate)

GSEC certified (GIAC Security Essentials Certification) – SANS Institute

A+ certified (CompTIA Core Hardware and OS Technologies)

Net+ certified (CompTIA Network Support and Administration)

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