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Manager Customer Service

Location:
Bellevue, OH, 44811
Posted:
March 09, 2010

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Resume:

**** ****** **** *** 419-***-****

Bellevue, Ohio 44811-9466 abnlpu@r.postjobfree.com

Lynda M. Goff

Apr. 2006 to June 2009 JARDEN CONSUMER SOLUTIONS Fremont, OH

Work History

Office Administrator/Human Resources Generalist

A. Eickert Company was acquired by Jarden Consumer Solutions in April 2006. Implement

corporate policies and procedures in day to day operations and Human Resource functions.

Responsible for compiling weekly employee hours for payroll and monthly OSHA report.

Keeping track of attendance records, workers compensation claims, FMLA and

unemployment paperwork. Work with Plant Superintendent and Operations Manager in

hiring and dismissal of employees. Develop training material. Responsible for annual

insurance open enrollment. Established and supervise a safety team. Created and

implement an attendance policy and an employee incentive program. Responsible for

developing and implementing a disaster recovery plan and chain of command for the

Fremont facility.

Jun. 1998 to Apr. 2006 A. EICKERT CO., INC. Fremont, OH

Office Manager/Account Manager

Reorganized office procedures and set quality standards to reduce costs and increase

efficiency. Brought critically needed cooperation and discipline to the company; instituted

project planning, status reporting, and accountability; chaired status meetings. Worked with

high technology applications, Vendors and Dealer representatives. Responsible for office

management, telecommunications systems, maintenance and record retention. Oversee day

to-day operations and supervise office staff in a modern manufacturing facility producing

professional tools for the Beauty and Barber industry. Managed all Human Resources

functions. Implemented company 401(k) program as well as starting a cross training program

among employees. Processed weekly mass faxes to client list and maintained database.

Secondary sales contact for both retail and wholesale customers. Contacted delinquent

accounts for payment. Responsible for entering major client's regular orders and supplying

tracking information to proper contact. Responsible for ordering office supplies for the entire

company as well as keeping inventory of company apparel and customer catalogs and

performed other duties as assigned.

Jan. 1994 to Jun. 1998 CEDAR FAIR, INC. Sandusky, OH

Reservations Coordinator

Coordinated the effective management of the Reservations Department and Hotel Breakers

Conference Center. Implemented closing sales techniques and upper management's

recommendations while constantly striving to improve overall standards and procedures,

including supervising over 30 seasonal staff members. Assisted Reservations Manager with

all aspects of early season setup, training of staff and handling guest complaints in a

professional manner. Answered incoming calls, maintained office files and records, compiled

statistics, assisted in group reservations, typed memos and letters, and performed other

duties as assigned.

Mar. 1993 to Oct. 1993 CEDAR FAIR, INC. Sandusky, OH

Reservations Clerk

Made guest reservations for three resort sites. Answered inquiries about services provided,

entered reservations into AT&T 386 UNIX system, and other duties as required. Promoted to

Supervisor, then Reservations Coordinator before end of 1993 season.

Mar. 1986 to Mar. 1993 FIRST NATIONAL BANK Bellevue, OH

Proof Operator/Bank Operations/Teller

Validated and balanced incoming cash letters from Federal Reserve and other banks; proved

all tellers transactions; prepared outgoing cash letters to Federal Reserve; prepared all

paperwork pertaining to missing or extra items from inclearing cash letters.

Bank Operations: Performed essential daily functions which included examination of work

presented by tellers to assure proper account numbers & dollar amounts appeared; posted

all debits and credits to the proper account; arrived at new closing balances for each account

on a daily basis; generated internal and external reports; performed electronic funds

transfers; data entry postings to General Ledger. On primary response team for ATM's.

Teller: Provided a wide range of financial services to customers; ascertain whether an "on

us" check presented for cashing is drawn on an open account; determined that the account

had a sufficient and available balance; verified that the drawer's signature was both genuine

and authorized; determined if a stop-payment order was on file or if there was a hold on the

account; obtained proper endorsement. Maintenance of night drops, mail, and Fed returns.

Balanced money orders, expense checks, and cashier's checks on a weekly basis.

Aug. 1979 to Feb. 1982 BANCOHIO NATIONAL BANK. Mount Vernon, OH

Operations/Teller

Performed same functions as with First National Bank, starting in Operations, and then

advancing to drive through teller, and later to front line teller at Main Office. Maintenance of

ATM and night drops.

Business Terra State Community College Fremont, OH

Education

Currently attending

Mount Vernon Senior High School Mount Vernon, OH

Graduate Diploma in general business courses

Certifications and Six Sigma Team Leader, White Belt Certification and Re-certification

Training Equal Employment Advisory Council (EEAC) W eb Workshop – completing the Form I-9

Family Medical Leave Act (FMLA) Master Class

Great Customer Service

Workers Comp Law – basic principles and advanced concepts

HIPPA Compliance Training

Strohl Systems Living Disaster Recovery Planning System (LDRPS)

Microsoft Excel

Radisson Hotels Worldwide Gold Selection Interviewing Certification

Radisson University Harmony Certification

Firelands College Word 7.0 for Windows 95 Certification

Firelands College Employee Motivation Seminar

Cedar Fair Supervisor Seminar

Cedar Fair Leadership Training

Cedar Fair Sexual Harassment Seminar

Principles of Banking

Banking Procedures

Federal Bureau of Investigations Robbery Seminars

Geriatric Services Seminar

Infor (NxtTrend) SX.enterprise wholesale distribution software

Software Exact Software Macola Progression 7.6, ES CRM and e-Synergy web application

Quick-Books 2005 professional

Peachtree

Microsoft Office 2007 and earlier versions

UPS Worldship 2009 and earlier numbered versions

PeopleSoft

Qqest TimeForce Time & Attendance Software

Enablon

GoldMine 5.0

Adobe In-Design 2.0

Broadfax/NetSatisFaxion broadcast fax software

Springer Miller Systems Host (Sun UNIX)

Hotel Management Software Host (Sun UNIX)

Currently sitting on St. John’s Lutheran Church Council, Christian Education (Chair).

Personal Sandusky County Safety Council

Sandusky County Chamber of Commerce

Bellevue Band Boosters, Past President

International Thespian Society Troupe 907 Chaperone

Central Lakeshore Experimenter's Digital Organization, Secretary/Treasurer

Thompson Community Center, Inc., Trustee on Board of Directors

Cub Scout Pack 406, Past Committee Chair/Den Mother

Clyde Amateur Radio Society, Inc., Past Assistant Secretary/Treasurer

National Weather Service, Cleveland Ohio, Certified Severe Storm and Tornado Spotter

Earned FCC Technician Class Amateur Radio License in 1992.

Fraternal Order of Eagles Auxiliary, Aerie 490

Notary Commission August 2004



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