Customer Service Manager
Resume:
Ellen Heraghty
Broadview Heights, OH *****
abnlps@r.postjobfree.com
Career Objective
To obtain an Executive Assistant position to proactively and independently manage all executive
support functions by prioritizing and handling incoming correspondence and phone inquiries with
diplomacy, acting as corporate and client liaison, using on-line technology for scheduling travel,
coordinating meetings and events, resourcing, drafting correspondence, creating presentations, and
fostering client and employee relations for continued growth.
Proficient in: MS Word, Excel, PowerPoint, Outlook, Access, and QuickBooks software programs.
Education
BA – Business Administration/Marketing, Baldwin-Wallace College – Berea, Ohio
3.6/4.0 GPA Cum Laude Graduate 1989
Professional Experience
Account Manager QMI-SAI Global, Independence, Ohio 2004 – 2008
Serviced corporate client accounts resulting in new sales and 100% customer satisfaction
Coordinated internal and external resources needed for project fulfillment
Supported sales efforts through on-line research and data management
Provided creative solutions to resolve customer service issues
Executive Support/ Customer Liaison Village Carpet Care Systems, Cleveland, Ohio 2003 – 2004
Supported General Manager in business operations to exceed revenue goals
Established a positiv e first impression which encouraged lasting corporate and client relationships
Answered emergency intake calls to promptly and professionally address critical needs
Organized resources to successfully meet executive and corporate needs
Managed financial budgets and presented reports
Oriented and trained service technicians to provide quality services to customers
Visited local companies to support sales routing and marketing efforts
Executive Assistant/Office Manager Brookside Estates, Middleburg Hts., Ohio 2002 – 2003
Supported Executive Director in business operations management to achieve 100% census goal
Facilitated client and employee relations to foster sales growth and retention
Managed financial bookkeeping, payroll reporting and HR administration
Maintained accurate filing systems for critical, confidential customer and employee information
Office Manager Parmadale, Parma, Ohio 2001 – 2002
Managed business office functions and communications to support the administrator and clients
Maintained 100% accuracy in the census database and confidential file recordkeeping
Effectively scheduled and coordinated educational events to achieve optimal attendance
Event Coordinator Cleveland Metroparks, Cleveland, Ohio 1994
Planned and produced two premier outdoor, educational events
Coordinated and scheduled talent, vendors, staff and volunteer resources
Supervised operations throughout the scheduled events achieving attendance objectives
Executive Director Cleveland Waterfront Coalition, Cleveland, Ohio 1990 – 1991
Directed educational and public outreach efforts for public access to w aterfront areas
Recruited 600 new volunteers to meet all fund-raising event staffing requirements
Testified at State and Federal hearings on behalf of public interest
Executive Assistant New Cleveland Campaign, Cleveland, Ohio 1986 – 1989
Coordinated daily operations and marketing efforts to support Executive Director and Board
Managed $1M annual budget; analyzed and reported financial status updates
Planned and scheduled meetings, events and international travel
Ellen Heraghty
Recommendations
Client
Modupe Hughes
Project Leader Global Quality / Alberto Culver
January 19, 2009
Top qualities: Great Results, Personable, Expert
“Ellen provided excellent service while managing our domestic and international
supply chain assessments. She consistently took the lead on moving forward to meet
the assessment deadlines, tracked the on -site activities, off-site reporting and
communicated the results on a timely basis. Ellen is well -organized, detail-oriented
and a pleasure to work with. I was glad to have her managing our account during the
implementation of this new program which was beneficial to Alberto Culver.'”
Managers
Jared Gravatt
Project Manager / Sales Development, Smithers Quality Assessments
January 12, 2009
“Ellen performed over and above expectations to positively affect the productivity,
efficiency and KPI’s of the Work Planning Group, by improving processes and
procedures. In addition she suggested and implemented IT upgrades as well as
provided exemplary customer service, both internally and externally. Ellen took the
lead in learning and using various new productivity tools and volunteered to train
others in the implementation and usage of them. She worked well in supporting and
communicating with other offices and departments. She is a great leader and team -
player and will be an asset to any organization.”
Jill Chapman
Executive Director / Emeritus Corporation
January 22, 2009
Top qualities: Great Results, Personable, High Integrity
“Ellen accepted a position that had been vacant for a lengthy time and therefore she
had a huge mess to fix. She dealt with customers and vendors with finesse and was
very diplomatic in her approach. Ellen was a great employee and was very friendly with
everyone. She is a professional for whom I am glad to recommend.”
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