Customer Service Manager

Mandi Ebeler

P.O. Box **** 970-***-****

Glenwood Springs, CO 81602 *******@***.***

CAREER GOAL

Results-oriented professional with demonstrated expertise in planning, coordinating and maximizing daily operations

eager to apply exceptional team building and management solutions at a progressive firm.

KEY PROFICIENCIES

• Global thinker who identifies needs and visualizes creative solutions in light of organizational goals.

• Proficient in coordination and data management for the utmost in organization and accuracy.

• Efficiently ensure the integrity of accounts, information, and process controls for utmost profitability.

• Excellent communicator who fosters collaborative relationships with vendors, staff, and customers.

• Proficient in all aspects of office coordination and management from accounting to HR and tax reporting.

PROFESSIONAL EXPERIENCE

US NURSELINK – Staffing Department Manager 2009-2009

• Decisively oversee, administer and negotiation with facilities/healthcare professional /recruiters on services and contracts.

• Documentation verification and management

• Quality manager

• Assisted with administration of the computers software testing and provided support to the company employees and

customers on support.

• Responsible for maintaining the integrity of administrative services, contracts, licenses, and customer service and all

general office duties.

• Created, standardized, and maintained reports.

COLORADO RIVER WATER CONSERVATION DISTRICT – Administrative Assistant/System Administrator 2007-2009

• Primary Operator of Shoretel 1560 Phone System

• Implemented a new records management software and office software

• Assisted all departments including legal, engineering and public relations

• Received and processed all daily mail logs of all records

• Maintained 12 fleet vehicles

• Assisted with administration of the computers software and maintenance of computers and provided support to the company

employees.

• Responsible for maintaining the integrity of administrative services, contracts, licenses, supplies, and customer service and

all general office duties.

ELITE DRYWALLERS, INC – Office Manager/HR 2006-2007

• Decisively administer all office functions including A/P, human resources, employee maintenance, and subcontractor

maintenance.

• Responsible for maintaining the integrity of administrative services, contracts, licenses, supplies, and customer service.

• Assisted with administration of the computers software and maintenance of computers and provided support to the

companies employees.

COLORADO MOUNTAIN COLLEGE – IT CS Specialist/Asst. System Administrator 2003-2004

• Provided Tier 1 support by triaging and troubleshooting hardware, software, network, website, server, telephone, and

interactive video system phone calls.

• Provided resolution or delegated client calls to technical staff/outsourced vendors, successfully managing over 4,000 and

personally closing 1,400 work orders.

• Assisted with administration of the college e-mail server and provided support to the Help Desk Analyst.

EDUCATION AND TECHNICAL SKILLS

Rochville University, Bachelor of Arts in Business Administration, 1999

Proficient in: Word, Outlook, Access, FrontPage, Publisher, Excel, Works, Adobe Go Live, WordPerfect, Linux, UNIX,

QuickBooks/Pro, Quicken, Money, Timberline, and Medtech.

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