ANNA SUNDARAM

abnlp4@r.postjobfree.com

#732-***-****

Location: Omaha, NE

Masters in Computer Engineering, with over eight years of experience involving quality

assurance of Client/Server and web based applications. Possess exemplary professional

skills in testing methodologies and software development and was involved in all

phases of the Software Development Life Cycle. Performed different dimensions of

testing, Functionality, Usability, Reliability, Performance, and Regression testing. I am

experienced in both Manual and Automated testing techniques. Proficient in the use of

Mercury testing tools such as Quality Center, QTP, and Loadrunner. Extensively used

load runner to create Vugen scripts to test web, database and client server applications.

Created Vugen scripts and updated the scripts using parameterization and correlation.

Executed test scenarios and performed application tuning to get the desired results. I

am a dynamic and assertive team player with strong commitment.

EDUCATION:

M.S (Computer Engineering), Wright State University, Dayton, Ohio.

Certifications:

HP Certified - HP Performance center v9 - Accredited Integration Specialist (AIS)

HP Virtual User Generator Software

•

HP LoadRunner Software

•

HP Certified - HP Quality Center 9.2 Software

Brainbench Certified

1. Software Quality Assurance Certificate

2. Software Testing Certificate

3. Business Communication Certificate

4. Time Management (U.S.) Certificate

SKILLSET:

GUI /Tools Visual Basic 6.0

Technologies ODBC, SQL Server, Weblogic Server, WebSphere, Apache, J2EE

Automation WinRunner, Loadrunner, Performance Center, QTP, Silk

Tools Performer, Sitescope, HP Diagnostics

Defect Tracking Rational Clear Quest, Test Director, Quality Center

Tools

Protocols HTTP, Web Services, Siebel-Web, Citrix Multi Protocol, COM

DCOM, JAVA, Winsock

Packages Microsoft Office 2000, MS Visio, MS Project.

TD Ameritrade, NE July 2007 – Present

Performance Engineer Lead

Project involved in testing a web based application, which enables customers to access

accounts and perform online trading.

Application accessed by customers to buy/sell stocks based on the market/limit. The

online application gives the users the ability to perform transactions, save orders, place

order depending on the user need.

Responsibilities:

• Participated in all the phases of SDLC, starting from requirement, design,

development, Testing and implementation phase.

• Analyzed and understood Business requirements and procedures and

formed detail test plan and test cases. Conducted Walkthroughs and

review meetings with Business Analysts & Development team. Participated

in the design, code and test plan walk through with the team members.

• Responsible for creating the performance test plan and reviewing it with

the Business analyst and the development team and getting their approval

on the same.

• Provide management with metrics, reports, and schedules as necessary and

participated in the design walkthroughs and meeting.

• Deploying and managing the appropriate testing framework to meet the

testing mandate

• Spoke with the Application development and the business to gather

information on the current and the expected volume of users, orders.

• Executed performance test on the existing hardware to confirm the

scalability of the application.

• Planning, deploying and managing the testing effort for the given

engagement/release.

• Effectively leading the testing team, Work allocation for onsite/offshore

testing team as per the new projects

• In-depth knowledge in the analysis of application's higher-risk aspects, and

determining scope and limitations of tests

• Planned the load by analyzing Task distribution diagram, Transaction

Profile and User profile and executed Performance Testing using

Load runner

• Involved in studying the server statistics and determine the capacity on the

system

• Using Load runner, created scenarios for Load and Performance testing

with different host systems and also configured the test environment.

Generated graphs and studied them to monitor the software performance.

• Verifying the Vugen Scripts and Scenarios created by the team members

before test execution

• Used secure CRT to setup performance monitors and reported the CPU and

memory peaks to the AD team.

• Created load runner Vugen Scripts and used Correlation to parameterize

dynamically changing parameters like Session IDs. Used Rendezvous

points, Load balancing and IP spoofing to load test specific transactions.

• Responsible for setting up sitescope monitors to drill down different layers

of the application to identify the performance bottleneck

• Conducted discussion with Development team to decide on the hardware

required, based on the performance test, to support the future user growth.

• Analyzed various graphs generated by Loadrunner Analyzer including

Database Monitors, Network Monitor graphs, User Graphs, Error Graphs,

Transaction graphs and Web Server Resource Graphs.

• Used Sitescope to gather server information Memory and CPU usage.

• Wrote and tracked the defects using Quality Center and communicated

with the developers.

• Executing the scenarios, analyzing the Graphs and coordinating with the

DBAs and Network Admin to ensure optimum performance.

• Presenting test results and analysis to the application and development

team.

• Provide weekly updates to the client and application team based on the test

results and analysis.

• Involved in Database tuning to enhance the application performance.

Environment: Loadrunner 9.1, 9.5, Perfomance center 9.5, Sitescope, Quality Center,

Unix, Windows, JAVA, Jboss, Weblogic, Oracle10g, XML, SQL Server, MS Access,

MS Vision, MS Project, VB, J2ee analysis, HTML.

JP Morgan Chase, IL August 2007 – July 2009

QA Performance Test Lead

Project was testing the Strategic Know Your Customer system and Pega Rules process

commander. The main feature of the application is that the generate package with

required templates and products. The application was also used to create KYCs. The

KYCs were created based on the customer entitlements and requirements.

The Process commander system was mainly used to create cases depending upon the

customer needs and accounts. The system creates messages depending upon the cases

that are being created. Customer can create correspondence and adjustments as required

and can also set SLAs for the cases. External customer can transfer cases to different

groups and can also amend, cancel and recall their cases.

Responsibilities:

• Responsible for defining the scope of the project gathering business

requirements and documents them textually or within models.

• Interviewing business area experts, asking detailed questions and carefully

recording the requirements in a format that can be reviewed and understood by

both business people and technical people.

• Co-ordinate testing activities with different team and ensure that the project

schedule is met without any issues.

• Defined input requirements to document the Business Requirements

Specifications and developed the Requirements Traceability Matrix.

• Worked on the improvement of QA Process by reviewing and evaluating

existing practices with standard testing guidelines.

• Responsible for co-coordinating with the offshore team to complete the project

within the deadlines.

• Provide management with metrics, reports, and schedules as necessary and

participated in the design walkthroughs and meeting.

• Involved in managing an offshore and onsite team, responsible for

performance and manual testing.

• Planned the load by analyzing Task distribution diagram, Transaction

Profile and User profile and executed Performance Testing using

Load runner

• Involved in studying the server statistics and determine the capacity on the

system

• Using Load runner, created scenarios for Load and Performance testing

with different host systems and also configured the test environment.

Generated graphs and studied them to monitor the software performance.

• Verifying the Vugen Scripts and Scenarios created by the team members

before test execution

• Have created load runner test scripts in C language and have updated the

test scripts by using if loops and randomization functions.

• Worked on creating scripts for different protocols like web, web services

(XML, SOAP), JAVA, ODBC, Citrix and Siebel.

Worked with the development team on MQ series projects to release

•

messages during performance test execution.

• Worked with the development team to sort the issues due to proxy and

firewall settings to achieve the exact performance of the application.

• Responsible for setting up monitors in controller, sitescope and interscope

to monitor the CPU and memory utilization.

• Using HP Diagnostics to identify the root-cause of the transaction that

caused the slowness in the system.

• Conducted Regression and functional testing for different applications.

• Was involved in Capacity Planning for Enterprise release applications, to

calculate the future growth in the transaction volume and concurrent users

on the system

• Conducted discussion with Development team to decide on the hardware

required, based on the performance test, to support the future user growth.

• Written commands in SQL to verify backend data and have also monitored

CPU and memory usage on SQL and Oracle servers.

• Analyzed various graphs generated by Loadrunner Analyzer including

Database Monitors, Network Monitor graphs, User Graphs, Error Graphs,

Transaction graphs and Web Server Resource Graphs.

• Used Sitescope to gather server information Memory and CPU usage.

• Wrote and tracked the defects using Quality Center and communicated

with the developers.

• Tested the pre-prod servers to make sure, production has the similar performance

compared to the performance test environment.

• Conducted weekly meetings with Project Head, Business and development

teams.

• Executing the scenarios, analyzing the Graphs and coordinating with the DBA’s

and Network Admin to ensure optimum performance.

• Provide weekly updates to the client and application team based on the test

results and analysis.

Environment: Windows NT, IIS, Citrix, ODBC, JAVA, C, C++, J2EE, Weblogic,

Apache, Oracle10g, 11i,.NET, XML, Quality Center, Load runner 8.1, 9.4, HP

Diagnostics, Sitescope, QTP, UNIX, Weblogic, Websphere, Apache, SQL Server, MS

Office, MS Access, MS Vision, MS Project, VB, J2ee analysis, HTML.

Washington Mutual, IL January 2006 – September 2007

QA Performance Test Lead/Tester

The project involved testing client/server and web-based application developed for the

Home Loans Department.

Project was a Web-based application, which can be accessed by the brokers and loan

officers and users from the different locations. Users can request the loan online and it

consisted of four modules funding, pay down, transfer and shipping. Loans can be

transferred and paid down online using this application. Worked on risk and collateral

related applications.

Responsibilities:

Studied the URS document and created the Functional Requirement Specification

•

document.

• Worked according to the activities laid down in each phase of Software

development life cycle and Coordinated the environment setup for Testing.

Meet with client groups to determine performance requirements and goals and

•

determine test strategies based on requirements and architecture.

• Created the strategy document that defines the test environment, phases of

testing, time lines of different phases of testing, entrance and exit criteria into

different phases of testing and resources required to conduct the effort.

• Using LoadRunner, created vugen scripts and scenarios for Load and

Performance testing with different host systems and also configured the test

environment. Generated graphs and studied them to monitor the software

performance.

• Created Vugen Scripts in C and have used certain C++ functions to update the

baseline script.

• Have written TSL scripts for test automation for Ajax web based applications.

• Used Correlation to parameterize dynamically changing parameters like Session

ID’s.

• Monitored resources to identify performance bottlenecks, analyze test results

and report the findings to the clients, and provide recommendation for

performance improvements as needed.

• Identified functionality and performance issues, including: deadlock conditions,

database connectivity problems, and system crashes under load.

• Created SQL queries to verify the Database response and to verify if the

response time was within the SLA.

• Used TOAD to create DB commands and validate SQL data base.

• Provided management and vendor with analysis reports and recommendations,

which resulted tuning of the application. Vertical scaling and garbage collection

were performed. Communicated with the vendor to resolve issues.

• Confirmed the scalability of the new servers and application under test after the

architecture redesign.

• Tested the pre-prod servers to make sure, production has the similar performance

compared to the performance test environment.

• Conducted weekly meetings with Project Head, Business and development

teams.

• Executing the scenarios, analyzing the Graphs and coordinating with the DBA’s

and Network Admin to ensure optimum performance.

Environment: Windows NT, Citrix, Oracle 2-tier, Loadrunner 8.0, 8.1, Quality Center,

QTP, XML, SOAP, C, C++, COM/DCOM, SQL, ODBC, Mainframe, Weblogic, UNIX,

Websphere, JBOSS, Apache, SQL Server, Ajax, MS Office, MS Access, MS Vision,

MS Project, VB, J2ee analysis, HTML.

MetLife, NJ January 2004 – December 2005

QA Performance Test Lead/Tester

The project involved testing the client/server and web-based application developed for

Claim Management System, online mortgage and Insurance application.

Project was a Web-based application, which can be accessed by the brokers and loan

officers and users from the different locations. This online application gives the users

the ability to use various tools like mortgage qualification, mortgage payment, refinance,

debt consolidation and monthly payment calculators. It also allows the customer to

View the Account status, Asset allocation chart, current market indices, trade equities

online.

Client-Server application, Citrix, which was a Insurance Claim Management System,

Where users can log in and check the status of the logged claims, add in new claims and

track the claim information based on the Claim ID and manages the claims.

Responsibilities:

• Studied the URS document and created the Functional Requirement Specification

document.

• Worked according to the activities laid down in each phase of Software

development life cycle and Coordinated the environment setup for Testing.

• Meet with client groups to determine performance requirements and goals and

determine test strategies based on requirements and architecture.

• Identified and classified Manual and Automated test cases by isolating the

repetitive actions.

• Developed detailed Manual Test cases and Scenarios. Studied Requirements

and designed manual test cases accordingly.

• Identifying the functional test cases for Regression Testing and automated these

Test Scripts using QTP.

• Installed the Citrix client to talk with the Citrix server and record the traffic

going back and forth.

• Created Database Vuser scripts to simulate client activities and performed Load,

Stress and Performance test using LoadRunner/Performance Center

• Generated and Created VuGen/Vuser scripts using Vuser Generator and

Created Scenarios in LoadRunner Controller

• Analyzed LoadRunner/Performance Center test result Involved in Preparing

Test Plan and Test Cases based on the analysis of the business requirements.

• Used QTP to develop scripts to perform Functionality and GUI testing.

• Tested Peoplesoft payables for response time requirements, which streamlines

accounts payable operations and enhances supplier relationships.

• Inserted rendezvous points in order to simulate heavy loads for conducting

Load Testing.

• Used ramp-up and ramp-down to simulate real-time scenarios.

• Analyzed the results using LoadRunner’s Online Monitors and Graphs to

identify bottlenecks in the server resources.

• Identified functionality and performance issues, including: deadlock conditions,

database connectivity problems, and system crashes under load.

• Provided management and vendor with analysis reports and recommendations,

which resulted tuning of the application. Vertical scaling and garbage collection

were performed. Communicated with the vendor to resolve issues.

• Confirmed the scalability of the new servers and application under test after the

architecture redesign.

• Conducted weekly meetings with Project Head, Business and development

teams.

• Executing the scenarios, analyzing the Graphs and coordinating with the DBA’s

and Network Admin to ensure optimum performance.

Environment: Windows NT, Citrix, QA Load, WinRunner, LoadRunner 8.1, Quality

Center, Performance Center, Peoplesoft Payables, J2ee analysis,Oracle DB, QTP, Site

Scope, MS Office, MS Access, MS Vision, MS Project

Charter One, OH June 2001 – December 2003

Sr. Quality Assurance Analyst

Project was testing the online insurance handling, finance and Banking module. It helps

people find the right insurance for their individual needs. Online Insurance requires the

user to login with a valid user id and password to authenticate the person with a secure web

log-in. After authentication, they can learn about insurance, get a quote, retrieve a quote or

buy an online insurance policy. Customers can access their account information online, get

details of previous transactions, view statements for the last 2 years and they can also file a

claim or pay their monthly payments online.

Responsibilities:

• Participated in all the phases of SDLC, starting from requirement, design,

development, Testing and implementation phase.

• Supervised the testing process from post development through build, system

and integration testing.

Created Test Plans and test cases using Test Director. Organized test cases into

•

test sets for the purpose of execution.

• Worked according to the activities laid down in each phase of Software

development life cycle and Coordinated the environment setup for Testing.

• Gathered and created test data like pre-test, input, regression, actual and

expected data.

• Written Test Cases for Functional, Integration, Regression testing for different

positive, negative and boundary scenarios.

• Extensively created Data Driven Test scripts to read data from text files for

testing. Checked for data boundaries/limits, incorrect input of data.

• Performance testing was done using LoadRunner by planning the load by

analyzing Task distribution diagram, Transaction Profile and User profile,

creating virtual users and analyzing different reports.

• Involved in creating Load test scenarios using LoadRunner to bombard the

server with virtual user requests and tests the performance under stress

conditions.

• Extensive Parameterization and correlation of the VuGen scripts to ensure the

real time load conditions. Used Rendezvous points to load test specific

transactions.

• Used LoadRunner sophisticated analysis module to drill down to determine the

specific source of bottlenecks within the application architecture and generate

actionable reports.

• Monitored Performance Measurements such as end-to-end response time,

network and server response time, server response time, middleware-to-server

response time.

• Executing the scenarios, analyzing the Graphs and coordinating with the DBA’s

and Network Admin to ensure optimum performance.

• Followed up on the bugs logged with developer and retest the test cases.

Environment: Windows NT, XML, SOAP, Test Director, WinRunner, QTP,

LoadRunner, FlexPLM, MS Office, MS Vision, MS Project..

DP Solutions India Pvt. Ltd., Chennai March 1999 - January 2000

System Analyst

Project included various modules related to customer’s history maintenance, plan

configurations, automatic and manual invoices generation and customer service.

Responsibilities:

Responsible for defining the scope of the project gathering business

•

requirements and documents them textually or within models.

Interviewing business area experts, asking detailed questions and carefully

•

recording the requirements in a format that can be reviewed and understood by

both business people and technical people.

Defined input requirements to document the Business Requirements

•

Specifications and developed the Requirements Traceability Matrix.

Conducted walkthroughs with stakeholders to design complete and detailed test

•

plans and test cases.

Analyzed the system requirements and developed detailed test plan, test cases

•

and test scripts for functionality and GUI testing

Implemented and monitored Individual Development Plans focusing on total

•

performance, including both quality and productivity.

Interfaced with the developers to provide all kind of support and resources

•

needed to resolve technical issues.

Environment: Windows NT 4.0, Test Director, WinRunner, MS Excel, Visual Basic,

MS Access, Oracle.

EDUCATION:

M.S (Computer Engineering), Wright State University, Dayton, Ohio.

Contact this candidate