Customer Service Sales
Resume:
Renee J. Boggus
*********@*****.***
Franklin, GA 30217
SUMMARY
Results-oriented, hard-working, detailed and self-motivated marketing and communications manager with over 10
years of comprehensive experience in marketing, advertising, project management and mass communications. Quick
learner, with outstanding presentation skills and a strong commitment to the highest level of excellence. Exceptional
decision-making and problem-solving skills. Adept in managing multiple tasks and resolving or minimizing problems
by proactive identification in early stages. Recognized for excellent ability to build and maintain customer and
employee relationships. Employment history includes consistent promotions to positions of increased responsibility.
QUALIFICATIONS
Creative and feature writing, Sales and Marketing, Advertising, Project management, Budget Management, Market
research, Siebel, Proficient in all Microsoft Office programs (Word, Excel, Power Point, Publisher), ConQuest, Lotus
Notes, Lotus Word Pro, 123, Windows XP, Monarch, Magellan, Outlook/Outlook Express, Word Perfect, PhotoShop,
ACT Database, AS400, Delrina Perform, AmiPro, Freelance Graphics, Quick Books Pro, Internet, Corel Draw, Typing
(85-90 wpm), Ten key, Customer Service, various fax machines, scanners, copiers and other office equipment.
PROFESSIONAL EXPERIENCE
InterfaceFLOR, LaGrange, GA
Pacific Region Sales/Marketing Manager – May 2005 – January 2009
• Created ideas and content for articles, advertisements, invitations and mailers for regional and local events
• Developed and managed contact and relationships with media outlets regarding regional advertisements
• Planned, managed and executed all regional and local marketing and advertising campaigns according to brand
guidelines
• Managed all aspects of regional and local trade shows and customer events
• Responsible for managing and following up with all leads generated for region
• Created and facilitated presentations for regional and customer events
• Assisted in management of $4 million regional budget
• Conducted internal and external market research
• Promoted and educated internal and external customers on company’s position on sustainability
• Assisted with management and tracking of all regional contacts in Siebel
• Managed and prioritized all regional projects
• Conducted follow up of leads received from all sources
• Assisted Account Executives in creating yearly marketing strategies and campaigns
• Management of NASCAR program
Interface Flooring Systems, Inc., LaGrange, GA
Marketing Assistant – December 2002 – May 2005
• Created and managed assigned marketing projects
• Managed Marketing projects through support of entire Marketing team
Renee J. Boggus Page 2
• Member of sales meeting planning committee
• Responsible for writing and creating ideas for articles to be published in company newsletter and on company website
• Created and updated online custom catalogs and managed customer web sites
• Assisted with management of $10 million budget
• Conducted internal and external market research
• Generated and compiled monthly sales reports
• Managed all logistics associated with customer visits and events
• Managed inventory and ordering supplies for customer visits. Saved the company an estimated $75k per year by
implementing changes to purchasing practices
Mountville Mills, Inc., LaGrange, GA
Marketing Manager/Executive Assistant - April 1998 – April 2002
• Development of effective, professional marketing collateral using Corel Draw saving the company over $50k yearly
on outsourcing
• Organized and coordinated all monthly mass mail marketing initiatives. Implemented change in process of mass
mailings resulting in over $50K yearly savings for the company
• Administered support to sales team in all aspects necessary, including customer visits, marketing materials for
customer visits and direct mail campaigns
• Assisted sales team in creating marketing plans and campaigns for target customers/accounts
• Assisted in creation, writing and implementing Employee Handbook
• Managed all logistics associated with customer visits, sales meetings and regional meetings
• Managed inventory levels of all samples, marketing and print collateral material
• Assisted President in highly visible support role with multi-million dollar customers
• Supervised and managed Sales and Marketing Assistant
• Supported sales team with coordinating and planning annual trade shows
• Maintained customer databases for executive management and 15 sales reps
• Prepared and distributed monthly, quarterly and annual reports for executive management, sales team and all major
customers
• Ensured accuracy of all external customer communications
• Cross-trained employees in other departments on marketing information and customer service
• Provided assistance in all other departments as needed due to knowledge and training in those departments
Mountville Mills, Inc., LaGrange, GA
Customer Service Manager/Customer Service Rep – January 1997 – March 1998
• Processed approximately 60 customer orders and questions daily and ensured accuracy of orders
• Resolved customer complaints regarding orders, shipping errors and manufacturing defects
• Responded to emergency orders and coordinated communications between the Vice President of Manufacturing,
sales representatives and customers
• Promoted to Customer Service Supervisor within six months.
• Managed customer service department. Trained all new customer service representatives
EDUCATION
University of West Georgia, Carrollton, GA, Senior status
Major: Bachelor of Arts in Mass Communications, Minor: Marketing
West Georgia Technical College, LaGrange, GA, Major: Business
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