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Customer Service Sales

Location:
Pea Ridge, AR, 72751
Posted:
March 09, 2010

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Resume:

Robert D. Cook

**** ****** ****** *** *****, AR *2751

Phone: 479-***-**** fastlanetrck@ yahoo.com

Skyline Recruiting Solutions, LLC

Recruiter for 25 Major Trucking Companies

Background includes taking on numerous roles in all aspects of the transportation industry. I have

gained an extensive knowledge of profit and loss, DOT regulations, warehouse operations,

customer service and sales (gaining newaccounts) in the area of transportation. Ability to

determine cost-saving strategies are a strong point.

Value proposition for employers:

Skills Benefits to Employers

E xceptional problem-solving skills. Ability to analyze problems and determine

solutions for the best possible outcome.

Exceptional skills in customer relations; able to Well-qualified sales & management professional

build rapport and long term, positive, and with experience in key account attainment,

profitable relationships. strategic planning, budgeting, profit & loss,

supplier relations, and supervision of personnel.

Thrive in a dynamic environment with Ability to adapt to a changing environment and

opportunities to demonstrate initiative. initiate and implement cost-saving strategies

wherever the opportunity arises.

PROFESSIONAL EXPERIENCE

SKYLINE RECRUITING SOLUTIONS, LLC., PEA RIDGE, AR 2008-Present

Recruiter for 25 major trucking companies

• Build a client base through cold calling, advertising, marketing, and client follow-up.

• Built myown website so drivers could apply directly to me.

• Consistently build a great rapport with drivers.

• Learning different hiring guidelines, hiring areas pay rates, equipment, home time, etc of the 25 major

carriers.

• Assessing value vs. return on investment when acquiring newadvertisement and driver leads.

ROBERT COOK PAGE 2

US Mortgage Associates, Bentonville AR 2006 - 2008

Outside sales/Loan originator/Consultant

• Build a client base through cold calling, advertising and networking.

• Present loan programs (tailored to the clients needs) and gain control of the entire sale.

• Analyze credit reports and debt-to-income ratios to determine which loan program best benefits the client.

• Maintain contact with the client and oversee all aspects of the loan process from taking the application to

attending closings.

UPS FREIGHT, LOWELL AR 2002 2006

Operations/Driver

• Resolve disputes between customers and the company, Load Coordinator, and obtained newaccounts.

• Assist customers in the shipping of their products for guaranteed shipments.

• Make on time deliveries work on very tight schedules and keep track of mileage, time, etc

• Track the number of stops and pickups & often reroute my schedule for time and cost efficiency.

• Implemented cost-saving plans into the company’s overall business operations.

FIRST FLEET, SPRINGDALE AR 2001-2002

Regional Driver

• Ran log books

• Made on time deliveries

• Scheduled maintenance on trucks

WAL-MART STORES, INC., WAREHOUSE 6094, BENTONVILLE, AR 1999 2001

Receiving team captain

• Trained newhires on the computer systems & operations of the warehouse.

• Set appointments for drivers.

• Coordinated in-coming and out-going trailers.

• Assigned people their workload as I was responsible for assuring that the days workload was distributed

among the crewand completed each day.

• Assisted in managing a crewof 56 people in my department and trained in other departments.

• Worked on the safetyteam and performed various other duties.

CAREER-RELATED ACTIVITIES

Creator/Producer: Best Way CDL Training Video (Copyright 1999) An instructional video to aide in

studying for and passing the pre-trip inspection portion of the CDL examination.



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