Sales Manager

David A. Rodgers Jr.

Mechanicsville, Virginia

abnlo2@r.postjobfree.com

804-***-****

An executive manager seasoned with 25 years of the following: implementing and

sustaining revenue and profit gains, an intuitive consultative sales approach, strong

negotiation skills, exceptional problem solving abilities and a keen perspective for

identifying the client’s need(s).

EDUCATION Business Administration, Coppin State University

Certification of Call Center Operations Management

VOLUNTEER Youth Media, Faith Landmark

Development Consultant, Instructional Dynamics, LLC

CAREER HISTORY

The Loan Modification Team Glen Allen, Virginia Jan 2009 - Aug 2009

Call Center Director

Identified and championed optimization opportunities. Strategically, benchmarked and inserted best

practices within the telemarketing industry. Effectively developed and monitored quotas for service

volume and timeliness. Key point of contact for several layers of the organization, above and below the

director role, with a proven record for coaching and developing employees. Equally accountable for

motivating call center agents to achieve high performance by overseeing the design and delivery of all

training programs, monitoring calls for quality assurance, recruiting and hiring new personnel, and

handling escalated concerns that fall outside the purview of floor supervisors.

Circuit City Stores Inc. Richmond, Virginia Oct 1993 - Jan 2009

Call Center Sales Division Manager

Key contributor in developing the following outbound/inbound phone metrics: transaction monitoring,

scheduling-to-call arrival patterns and production-to-paid monitoring. Often recognized for stellar

management that led to maintaining quality service, departmental budgets and customer satisfaction;

effective employee testing; exceeding departmental sales goals; development of a career path for call

agents and improving center employee retention by 9%.

Circuit City Stores Inc. Richmond, Virginia Mar 2007 - Jan 2009

Outsource Project Management

Served as the senior project lead and Subject Matter Expert for launch of Manila Philippines Outsource

Call Center. Onsite (in Manila), was responsible for vendor operation, management relations and ensuring

vendor compliance with company and federal regulations. Developed a core behavior model for sales

team members as well as training materials geared towards streamlining processes . Communicated

through multi-channels to ensure contractual fulfillment.

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