Management Manager
Resume:
SUZETTE J. ACORD
South Jordan, Utah 84095
Home: 801-***-**** Cell: 801-***-**** Email: abnlnz@r.postjobfree.com
Summary
Career Objective: With an extensive 20 year background in the healthcare industry, I am a highly
experienced professional with comprehensive strategic planning and implementation skills and am
seeking a position in healthcare management where these skills will add similar or greater value.
Professional Experience
CHG Healthcare Services, Inc. 1994-2009
Risk Management Coordinator, (2005 - 2009)
• Responsible for all intake of incidents, claims and suits. Distributed to assigned claims
management representative.
• Managed national medical malpractice claims. Coordinated efforts of insurance carrier,
counsel and Third Party Administrator for timely and cost-effective resolutions of legal
matters. Attended and negotiated settlements/mediations as a corporate representative.
Successfully settled all cases assigned to me for thousands of dollars less than what was
authorized.
Analyzed actuarial reports and loss runs.
•
• Effectively built relationships with internal and external clients and served as primary
point of contact for day-to-day operations.
Oversaw enrollment/payment/billing processes for patients’ compensation funds related
•
to $500,000.00 budget for 8,500 providers.
Associate Risk Manager, (2002 - 2005)
• Managed national medical malpractice claims.
• Assisted Risk Manager with day-to-day management of team.
• Reviewed actuarial reports for accuracy.
• Worked with physicians and/or facilities in the resolution of day-to-day problems involving
quality of patient care, arising from assignments.
• Developed, implemented and oversaw the training of all new employees on quality assurance with
regards to risk management issues and state patients’ compensation funds.
Compliance Coordinator, (2000 - 2002)
• Counseled teams regarding applicable state taxes and funds before placement of providers in
locum tenens assignments.
• Developed a $300,000.00 budget for compensation funds for 6,000 providers. Enrolled
providers in state funds through company’s insurance carrier.
• Trained all new employees on state patients’ compensation funds with regards to risk management
issues and enrollment processes.
(Continued)
Administrative Assistant, (1994 - 2000)
• Assisted Risk Management Department in managing claims.
• Worked with legal counsel to provide medical malpractice claims history for contracting
providers.
• Assisted Risk Management Coordinator in managing medical malpractice loss run.
• Developed and maintained database of aggregate physician license information for all states for
NCQA Accreditation purposes. Included research, ordering, orchestrating payment and
coordinating with Information Service Department to have information downloaded on company’s
computer system.
Travelers Insurance 1989-1994
Benefits Specialist in Government Operations
• Processed insurance claims in an accurate and timely manner.
• Specialized in specialty claims including Medigap, CRD (Chronic Renal Disease), Radiation
Therapy, and DME (Durable Medial Equipment).
• Aided management with ICD-9 and CPT coding issues.
• Participated in training new employees.
American Express 1986-1989
Summer Intern
Risk Management Analyst
• Reviewed incoming mail related to the loss of American Express Travelers Cheques. Researched,
updated and distributed mail to appropriate departments.
• Aided the Overpayment Department in collecting overpayment given to customers for their lost or
stolen Travelers Cheques.
Education
Westminster College of Salt Lake City
• Bachelor of Science Degree in Business Management
Salt Lake Community College
• Associate of Science Degree in Business Administration
Professional Memberships
• ASHRM (American Society of Healthcare Risk Management)
• USHRM (Utah Society of Healthcare Risk Management)
• SCHRM (Southern California Healthcare Risk Management)
• DRI (Defense Research Institute)
Suzette Acord Resume Page 2
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