Sales Customer Service
Resume:
TIM SPOHR
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B A R N H A RT, M O 6 3 0 1 2
S P O H RT I M @ M S N . C O M
I AM SEEKING A MANAGEMENT POSITION THAT WILL LEAD TO UPPER
M ANAGEMENT.
S UMMARY OF QUALIFICATIONS
6-2009 To 8-2009 National Write Your Congressman St. Louis, MO
Membership Representative
I employed a consultative sales process, and worked an assigned territory adding
new members to National Write Your Congressman. This was an outside, business
to business sales opportunity. I employed warm and cold door methodologies to
reach my sales goals.
6-2008 to 6-2009 Romain Auto Park Crosspointe Evansville, IN
Sales and Leasing Associate
I sold new and used vehicles using a 10 step sales process. This involved making
customer contacts through drive up prospects, referrals and through the use of the
CRM (customer retention management) software. By giving outstanding service,
my customer service index (CSI) averaged 94%.
12-2005 to 6-2008 National Federation of Independent Business Evansville, IN
Membership Representative
I worked an assigned territory to add and renew existing members to National
Federation of Independence. I utilized a consultative sales process while working
outside business to business sales. I employed both cold call and warm door
techniques to accomplish sales goals. I increased my territory by more than 10%
and renewed 70% of my member base .
8-2004 to 12-2005 Schwan’s Home Food Services Evansville, IN
Route Manager/Business Development Specialist
I ran a bi-weekly servicing existing clients and adding new one customers through
referrals and cold calling. I added over 600 new customers to the Evansville route
system and increased sales from 100% to 300% on given route days. I built several
new route days into the system. This was accomplished by aggressively seeking
out new customers and by giving exceptional customer service. I had the
opportunity to train new route managers as well.
4-2002 to 8-2004 Worldwide Inspection Systems Evansville, IN
Inspector/owner
This was a franchise business opportunity providing quality home inspections. I
would do inspections for those who were buying a home and for those who were
preparing to list their homes for sale. Clients were driven by periodically going to
various real estate offices and making them aware of my service.
8-1999 to 3-2002 Monogramme Confections St. Louis, MO
Production/Planning/Purchasing and Sales
I hired, trained and directed a staff of up to 40 hourly production workers in a small
candy manufacturing facility. I was responsible for making production quotas,
controlling costs and inventory. I developed new products lines as well. I achieved
and maintained suitable levels of raw and finished products. I established high
standards to achieve a high level of GMP. Maintenance of equipment was also my
responsibility. Using Gold Mine software I maintained contact with existing
customers and developed new customers for the company. I also engaged in debt
collection activities.
EDUCATION
St. Louis Community College St. Louis, MO
AA Business Administration
Safe Serve Certification
Completed Subway Owner’s training
Completed Pizza Hut Unit manager training
Integrity Sales Course by Ron Willingham
Subaru Certified Sales
EXTRACURRICULAR ACTIVITIES
Enjoy outdoor activities
Reading
Research on the internet
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