Management Project

Martha Stewart

**** **** *** ******, *********, Ohio 44111 Home: 216-***-**** Cell: 216-***-****

email: abnln2@r.postjobfree.com

Summary

Information Technology Analyst with 20 years of diverse experience in training, documentation,

troubleshooting, database administration, project management and software testing. Experience

includes writing training manuals for end users as well as advanced IT professionals, application

support and upgrade projects. Self-motivated with excellent communication skills and the ability

to work both independently and as part of a team.

Experience

URS Corporation, Washington Division Cleveland, Ohio August, 1997 – March, 2009

Software Tester/Project Management

• Develop and execute test plans for applications developed in Cleveland

• Track and manage issues found during testing using the Test Track Pro System

• Interface with Development Team during software development and testing

• Interface with other testers concerning issues found during documentation and user

acceptance

• Provide End User Support for End User testing environment

• Develop and maintain project plans utilizing Microsoft Project

• Interface with the Project Management Organization during project execution

• Manage project tasks assigned to both the Development and Operations Teams

Actuate Report Writer

• Develop and maintain Actuate reports for the Deltek Business Development WINSkm

application

• Develop and maintain workflow components for the WINSkm application

Oracle Based Systems Support

• Facilitate the loading of data from Oracle Financials into an internally developed Oracle

data warehouse application

• Manage the aggregation jobs of the data warehouse application

• Interface with Development Team, Oracle DBA and Unix SAs for internally developed

Oracle applications

• Provide user support and troubleshooting for internally developed Oracle applications

• Maintain user security and user statistics for internally developed Oracle applications

• On-call after hours support for internally developed Oracle applications

• Configuration and development of Oracle Discoverer workbooks and End User Layers

• User support of Oracle Discoverer environment

• Maintain documentation on internally developed Oracle application hardware and

software

• Maintain documentation of daily, weekly and monthly tasks

• Coordination liaison for SA, DBA, development team and vendor activities

• Monitor database and Sun Unix Systems backups

Non-Oracle Based Applications Support/Project Management

• Assist in Audit preparation for internal and external Information Systems audits

• Ad Hoc reporting for Informix EIS Human Resource Database

• Provide user support, upgrades and installations for Timberline field accounting

application

• Database administration of Microsoft SQL Server 2000 for the Prolog 6.5 application

• Project Management of application moves to new physical location

• Manage project plans in Microsoft Project for development team and DBA and SA

activities

Sybase Database Administrator

• Management of Production, Reporting, Test and Development databases for Platinum

accounting and internally developed Cost System applications using a Powerbuilder front

end

• Management of overnight reporting and database maintenance jobs through cron

• Perform Sybase and Applications upgrades

• Maintain user security for Sybase applications

• Monitor performance statistics on HP-UX, Sybase applications

• Interface with users for database support

• Interface with Development Team for database enhancements

• Interface with Unix Administrator for operating system needs

• Interface with Platinum Vendor for Product Support

Awards

• 1999 Eagle Ward Recipient as an IS/Y2K Team Member

Lakeshore Northeast Ohio Computer Association Valley View, Ohio June, 1996 - July, 1997

Technical Specialist - Open VMS Projects

• Assist in System Management of Digital Alpha 1000, 8200 and VAX 4000 Workstation

• User Support and Operating System management for Multilis library automation

software

• Manage Operating System upgrades

• Manage Multilis Application Upgrades

• Interface with Multilis Vendor for Technical Support

• Conduct User Training Classes in User Data Management Systems Report Writer

• Manage software installation of new products

• Assist in installation and upgrade to Digital Alpha 8200

Playhouse Square Foundation/Advantix Cleveland, Ohio August, 1984 - June 1996

Senior Management Information Administrator

Artsoft SQL Ticketing Software Support

• System and Database Administrator for VAX Cluster and 2HPK210 - 9000 Machines

Running Sybase 4.9.2

• Establish and maintain VMS user accounts and accounts on the HP

• Maintain user accounts for ticketing software and Database Management System

• Lead person for Beta Test of On-line Authorization program for Artsoft SQL ticketing

package

• Troubleshooting, emergency bug fix and upgrade installation for Hill Arts and

Entertainment Ticketing software

• Management of MCSERVICE GUARD product on the HP

• Help line support for users and remote outlets

• Consulting with San Francisco Opera on ticketing software technical issues

• Create, monitor and maintain batch and print queues and cron jobs

• Ad Hoc reports from Sybase System and it’s report writer

• Support liason for troubleshooting on VAX, HP and ticketing software problems

Norwat Ticketing Software Support and Other Duties

• Maintain user accounts for System/36 and Novell Network

• Ad Hoc reports from System/36 Output Reporter and Filer

• Documentation for users and M.I.S. Department

• Training new M.I.S. staff members

• Beeper support to M.I.S. and Advantix staff

• Network support for Novell Network

• Created and implemented in-house training program including team of trainers on

System/36 ticketing software - Cambridge Software Products - Norwat

• Created and implemented supplemental training programs for various PC applications

• Scheduling M.I.S. staff

• Consulting training for third party vendor in System/36 Output Reporter and Filer

Awards

• Employee of the Month - twice

Education

Baldwin-Wallace College - Bachelor of Music Education - 1984

Dayton C. Miller Honor Society

Skills

Actuate Report Writer 7 and 8

Deltek Vision ver. 3.0 – 5.1, CRM and Proposals

RoboHelp documentation system

Test Track Pro issue tracking system

Remedy help desk system

Oracle Discoverer query tool 3.14, 4i and 10g

Quest SQL Navigator 3

Structured Query Language (SQL)

Oracle Database Management System

Microsoft SQL Server Database Management System

Hewlett Packard/Sun – Unix/Solaris Operating System

Sybase Database Management System including Report Workbench

Microsoft Office 2003 applications including Project and Access

Timberline Report Designer

VAX Cluster - VMS Operating System, DCL Procedures

Hill Arts and Entertainment Ticketing Package - Artsoft SQL

Cambridge Software Products Ticketing Package - Norwat

IBM System/36 and Output Reporter and Filer

Training

SQE Training: Systematic Software Testing

Mastering Test Design

Deltek: Consulting for Actuate Report Writer on Demand

Actuate Corporation: Fundamentals of e.Report Design

Fundamentals of Management Certificate Training: - Weatherhead School Of Management,

Case Western Reserve University

• Managing Projects Under Uncertainty

• Making Meetings More Productive

• Performance Management: Building Staff Every Day, Every Year

• Developing Your Management Skills

Oracle Training:

• Oracle BI Publisher

• Oracle AS Discoverer 10g: Create Queries and Reports

• Oracle Discoverer Administrator 10g: Develop an EUL

• Oracle Discoverer 4i Training with Impac Services

• Oracle 8I: New Features for Database Administrators

• Oracle 8 Backup and Recovery Workshop

• Oracle Discoverer 3.1.4: Administration and End Users

• Oracle 8 Database Administration

Microsoft SQL Server 2000 Training: Administering a Microsoft SQL 2000 Server Database

Sybase Training - Certified Sybase Training Centers, except where noted

• Performance and Tuning - System 11

• Powering Up with System 11

• SQR Training (Beginning and Intermediate)

• Performance and Tuning - System 4.9.2

• Advanced Report Workbench Seminar - Hill Arts & Entertainment Office

• Report Workbench

• System and Database Administration - System 4.2

• Fast Track to Sybase - System 4.2

Hewlett - Packard Unix Training: System Administration for HP-UX10.00

Introduction to HP-UX10.00

Council on Certification of Health, Environmental and Safety Technologists

Safety Trained Supervisor – Construction Certification

Washington Group International Internal Training: Project Controls & Change Management

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