MICHAEL R. TIETJEN

**** *. ********** **., ******, IL 61607

Home: 309-***-**** Cell: 309-***-****

Email: abnlh3@r.postjobfree.com

OBJECTIVE / SUMMARY

Professional experienced in problem solving, customer satisfaction, and leadership seeking an

ADMINISTRATIVE MANAGEMENT / TRAINING / HUMAN RESOURCES position

within the private or public sectors. Background includes government service, teaching, training,

and counseling management and staff on personnel issues, policies and procedures, benefits, and

contract agreements. Background also includes union involvements. Skills include…

Instructional certifications in teaching at secondary and post-secondary levels.

Problem solving through data and situational analysis.

Customer satisfaction and product quality through application of Six Sigma protocol.

Operational service in multi-agency settings.

CAREER HISTORY AND HIGHLIGHTS

Township Tax Collector, Limestone Township, Peoria County, IL

(County population according to latest figures available, July 2007, is 182,993.)

Elected to two 4-year terms, 2005 to 2009 and 2010 to 2013.

Collect real estate taxes from property owners, record and deposit receipts.

Reconcile books against master database and perform year-end closing.

Canvas neighborhoods for volunteer work during campaign for public office.

Answer questions from constituents about roles and responsibilities.

Supplier Quality Technician, Caterpillar Incorporated, East Peoria, IL 2002 – Present

(World’s largest maker of construction and mining equipment, engines and turbines.)

Promoted from Assembly Technician in 2006.

Develop testing protocol for metrology unit in support of ISO 9001 processes.

Improved quality control procedures to insure compliance with business unit goals and

objectives, resulting in $40K annual savings, and 15% product flow improvement.

Interact with managers and union members daily and review contract agreements to

ensure smooth operation.

Use of People Soft systems for decision-making and information retrieval.

Provide product auditing and conformance inspections of products enroute to assembly.

Resolve supplier issues through analysis and determination of root cause.

Owner/Operator, Black Socks Sheep & Wool, Peoria, IL 1991 – Present

(Wool production and processing)

Manage all aspects of livestock operation.

Purchase feed stock volume, based on dietary requirements, and evaluate results.

Michael R. Tietjen, Page 2_______________________________________________________

Black Socks Sheep & Wool continued…

Conduct sales demonstrations, handle customer inquiries, determine product availability

and price, and finalize transactions.

Direct informational and educational walks for community groups and businesses.

Division Operations Sergeant, US Army, USA 1970 – 1991

(Provide defense of the US and support for national policy and allied countries.)

Promoted from Infantry Non Commissioned Officer in 1988.

Analyze requests from National Command Authorities for support and formulate plans

for tactical deployment of forces.

Trained individuals and units in land navigation, weapon systems, leadership, counseling

and small unit tactics.

Maintain employee relations, investigate solutions, and provide advice and discipline.

Coordination of major assets for worldwide deployment.

Set up tactical communication center in operations/logistics base.

Oversaw staff of 7 and explained compensation and benefits.

EDUCATION / ADDITIONAL INFORMATION

Master of Public Administration, Bellevue University, Bellevue, NE, 2009

Bachelor of Science, History, Illinois State University, Normal, IL, 1994

Certification, Secondary and Post-Secondary Teaching.

American Society of Quality, Member, 2007 – Present

Computer Skills: proficient in MS Office Suite, People Soft.

Rapid Improvement Workshop Team Member, Caterpillar

Contact this candidate