Customer Service Manager

Joe Thompson

**** ***** ******** **** ******, NC. 27807

Phone: 678-***-**** E-mail: abnleq@r.postjobfree.com

Objective: To obtain a Warehouse Manager/Supervisor position with a stable company and apply my 9 years

experience to make a positive difference.

AREAS OF EXPERTISE

• •

Coaching & Training Customer Service

• • Staff Placement

Logistics Management

•

• Safety Management

Strategic Planning

•

• Team Building & Motivation

P&L Management / Cost Control

•

• Shipping, Receiving, and Inventory

Recruiting, Hiring & Staff Development

P RO FESSIONAL E X PERI ENCE

Ryder Integrated Logistics, Joliet, IL / SC, CA, NC, GA,

Customer Logistics Supervisor / Customer Logistics Manager August 2005 to April 2009

• Traveled extensively throughout the U.S. and successfully supported business operations with

responsibility for loss prevention, productivity, operations, P&L management, customer service, staff

placement/training, forklift training, and safety.

• Assisted in the coordination and execution of the successful startup of a 477,000+ square foot AIB

certified facility and a 1.7 million square foot import DC for The Home Depot.

• Successfully implemented and managed a training program that effectively improved inventory

efficiency, turnover, and load quality by 75%.

• Successfully created and implemented standard operating procedures that improved picking

accountability, load stability, and BOL paperwork management by 95%.

• Successfully managed the start up of an off-site 50,000+ square foot storage warehouse.

• Successfully managed and counseled 100+ full time/part time associates and supervisors.

• Promoted to Customer Logistics Manager within one year.

Kens Food, McDonough, GA, December 2004 to August 2005

Forklift Operator

• Successfully met and/or exceeded daily goals by effectively picking and loading product.

• Assisted with the cycle count of the 25 million dollar inventory.

Quik Trip, Stockbridge, GA, October 2002 to December 2004

Assistant Manager (Retail)

• Successfully managed store operations including staffing, cash flow, safety, training, inventory and

customer service.

• Effectively maintained inventory levels to ensure monthly sale goals were met and/or exceeded.

• Responsible for weekly audits to ensure proper budgeting and transaction accountability.

E D U CA T I O N

High School Diploma, Henry County High School

McDonough, GA. 1994 to 1998

Associate of Arts Degree in Business Administration, American Intercontinental University,

Hoffman Estates, IL, 2007 to 2009

A D D I T I O N A L SK I LLS

Computer Skills: MS Office: MS Word, MS Excel, MS PowerPoint;

Warehouse Management Systems: Catalyst; Accellos; UNIX; Stromberg, and Lotus Notes.

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