Manager Customer Service

K ENT R. MCGUIRE

***** *** *** *** ******, OH ***49 Phone: 740-***-**** abnleo@r.postjobfree.com

A self-motivated management professional seeking a well established organization that could utilize my

knowledge and skills in industry. My education, ability, and experience have provided me with the

expertise and resourceful insight, which will enable me to be a productive member of your team. My

experience with troubleshooting, problem solving, supervising, and effective employee training will be

valuable in meeting or surpassing your organization’s goals and expectations.

Expertise Highlights

Construction & Manufacturing Systems Chemical & Hazardous Waste Management

OSHA, EPA, DOT & AIB Food Chain Compliance Warehouse & Distribution Management

Problem Solving & Special Project Management Risk Assessment and Control Measures

Effective training methods & communication skills Supervisory and Management skills

Purchasing & Inventory Control Process Engineering & Efficiency Controls

Sales, Marketing, & Customer Service Effective crisis management

Professional Experience

MARION INDUSTRIAL CENTER – MARION, OH 2000 to 2009

Safety Manager 2002-2009

Property Maintenance Manager 2000-2002

Accountable for establishing and directing the organization's safety programs to protect employees and the company

against harm, and maintain safe working conditions. Formulate d and promoted work safety standards by conducting

training, auditing, and enforcing safety procedures. Accountable for purchasing and maintaining inventory of all safety

supplies. Provided planning and purchasing support for initial start-up of projects and maintenance operations. Maintained

operating condition of buildings and equipment, and managed facility renovations. Exercised knowledge of fundamental

construction and mechanical skills in performing prioritized tasks, when managing maintenance employees.

Essential Functions:

Ensured compliance with all applicable federal, state and local legislation and codes governing health and safety by

reviewing regulatory news, actively participating in the local Safety Council, and continuing education .

Performed on-site and work-practice inspections of all facilities and through auditing or assessments indentified

potential safety hazards or regulatory violations in order to eliminate unsafe working conditions.

Interfaced with warehousing clients, management team members, support staff and regulatory agencies to establish

exact facility needs for warehousing, production, or special processes.

Developed and maintained strong relationships with customers, suppliers, and sub -contractors, to provide a high

standard of quality and efficiency for all projects.

Designed and conducted training for 120 employees, of all levels, using teaching aids, demonstration models or other

visual aids, and maintained personnel training records. Training included: Drug Free Workplace, Rail & Intermodal

Operations, OSHA & EPA Regulations, Production Efficiency, Warehousing Practices, Powered Forklift, Supervisory,

and New Hire Employee Safety.

Established workflows and executed control measures to maintain efficiencies, while complying with safety standards.

Established standard operating procedures and emergency response measures to maximize efforts in responding to

all emergency situations, as well as monitoring facility security and managing security personnel.

Provided resources and assistance, including policies, procedures, and training, to all facility and corporate clients

requesting a collaborative effort in providing a site specific safety programs.

Exercised extensive experience in Microsoft Office applications – Word, Excel, Power Point, Publisher, and Visio.

Drawing applications included Auto Cad, Visual Cad, and Microsoft Visio. Utilized SAP inventory control applications on

computer and hand held scanner.

Kent McGuire Resume Page 1

MCGUIRE CONSTRUCTION – NEVADA, OH 1995 to 2000

Owner

Provided commercial and residential construction services to customers with remodeling or renovation needs .

Accountable for all aspects of managing a small business and maintained services that met construction industry

standards. Coordinated all phases of construction at the job sites, including the use of subcontractors.

Essential Functions:

Recognized customer’s needs when planning and designing projects, while maintaining a budget to produce a

successful project.

Maintained all aspects of construction administrative duties including : estimating, design, blueprint and drawings,

financial analysis, marketing, contract development and review, scheduling, purchasi ng, human resource

management, and safety compliance.

Established training for employees on fundamental construction practices and job site safety .

WALTERS BUILDINGS – ALLENTON, WI 1993 to 1995

District Manager

Joined an industry leading post-framed building company with the responsibility of marketing and sales of post-framed

buildings in the commercial, industrial, residential, and agricultural markets of northwest Ohio and southeast Michigan .

Responsible for overseeing the construction process, including developing and training independent dealers. Established

and maintained successful relationships with industry professionals, local suppliers and customers. Achievements include:

1993 - New District Manager of the Year, 1994 - 4th highest gross yearly sales among all Regional or District Managers.

Essential Functions:

Applied construction knowledge and expertise to assist in planning and designing building projects to meet the

customer’s overall needs.

Developed and managed an efficient crew to construct buildings, while maintaining industry, company, and regulatory

standards.

Established construction training to crew members which included construction efficiency and safety standards.

Relevant Experience

WYANDOT EAST FIRE DISTRICT– NEVADA, OH 1997 to 2007

EMS Coordinator

The position entailed responding and providing emergency management to all emergencies, including fires, emergency

medical calls, vehicle accidents, and hazardous materials incidents. Effectively communicated with medical staff re garding

trauma and medical incidents. Coordinated all related EMT continuing education training and documentation . Researched

and secured grants for equipment, supplies or special needs. Accountable for purchasing and maintaining inventory of all

emergency medical supplies and equipment.

Education

BOWLING GREEN STATE UNIVERSITY – BOWLING GREEN, OH

Bachelor of Science in Industrial Technology Education, 1992

(Emphasis in Manufacturing Technologies and Construction Technologies)

THE OHIO STATE UNIVERSITY – MARION, OH:

OSHA 511 – Occupational Safety & Health Standards for General Industry, 2007

OSHA 501 – Trainer Course -Occupational Safety & Health Standards for General Industry, 2007

Environmental Regulatory Review, 2004

Chemical and Hazardous Waste Management, 2004

Storm Water Pollution Prevention and Storm Water Pollution Prevention Plan, 2004

WORKING PARTNERS INC. – COLUMBUS, OH / OHIO BUREAU OF WORKERS COMPENSATION:

Drug Free Workplace Administration & Train the Trainer, 2003 to 2008

OHIO DEPARTMENT OF PUBLIC SAFETY:

Volunteer Fire Fighter, 1994 to Present

Emergency Medical Technician, 1995 to Present

Kent McGuire Resume Page 2

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