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Management Customer Service

Location:
Vestal, NY, 13850
Posted:
March 09, 2010

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Resume:

RICHARD F. JONES

*** ******* **** ******, ** ****0

607-***-**** abnle9@r.postjobfree.com

EXECUTIVE-LEVEL MANAGEMENT:

Logistics Management, Plant Operations Management, Resource Optimization

Multifaceted, astute, and pragmatic management professional supported by history of achievement in

process integration, strategic operations planning, plant management, and resource

scheduling/optimization. Exceptional capability to identify strengths and weakness of operations and

processes in printing and publishing industry. Implement changes that improve productivity and

company bottom-line, with forecasting expertise, resource allocation, and team-focused business

philosophy.

Proven ability to lead large-scale process re-engineering projects, administer budgets and

streamline overall operations within high-volume manufacturing environments.

Natural communicator, influential presenter and effective team builder. Reputation for strong work

ethic, high energy level, approachability and consistent commitment to company success.

Printing & Publishing Plant Operations Management Strategic Business Development & Planning

Cross-Organizational Change Management HR Relations Budget/Resource Planning

Vendor/Contract Management Employee/Team Management Revenue Enhancement/Cost Control

PROFESSIONAL EXPERIENCE

MAPLE-VAIL BOOK MANUFACTURING GROUP, Binghamton, New York 2004-Present

An $82M manufacturer serving publishers worldwide.

Superintendent (Book Planning/Prep/Pressroom/Warehouse)

Chief leadership of daily operations, full P&L responsibility, labor, supplies, equipment repair and

spoilage and managing 150+ employees. Support 7 supervisors with scheduling, production planning,

resource management, and HR relations. Reporting to the VP -Operations, conduct extensive process

re-engineering and expense control. Oversee logistics, transport, and delivery. Liaise with upper

management to evaluate costs, verify estimates, as well as cost control programs. Initiate best

practices, benchmark processes for 9 sheetfed presses and 4 web presses.

Key Accomplishments:

Projected to finish 2009 $384K better than variable cost budget with $350K in cost savings.

Finished 2008 $218K and 2007 $199K better than variable cost budget.

Triggered increases in pressroom throughput to 114.7% of unit budget in 2008.

Established new SOPs, combining a Paper Waste Management Program, slashing costs by 50%.

Generated $395K in cost savings in 2008, $357K in 2007, $191K in 2006 and $396K in 2005.

Propelled re-engineering processing that bolstered productivity; secured $3M+ in new operations.

Elevated productivity by 7% by devising a new production technique.

Conducted small press equipment purchase, optimized a rebuild on web press folders.

Championed an EFC (expectation, feedback and consequence) Program.

Recipient of accolades for excellence in operations management, and process improvement.

RICHARD JONES Page 2 abnle9@r.postjobfree.com

SIGNATURE OFFSET (formerly IMC WEB GRAPHICS), Olive Branch, Mississippi 2000-2004

A $42M company servicing independent publishers of magazines, periodicals and news papers.

Plant Manager

Spearheaded and managed 4 direct reports, supporting 75 employees in a 3 shift operation. Led high

quality color periodicals, magazines, catalogues and news web products design and production. Full

P&L responsibility, overseeing labor, supplies, equipment repairs and spoilage.

Key Accomplishments:

Increased profits by 30%+, attaining revenue increases of $114K.

Slashed quality rejections by 65% by devising a Total Quality program.

Managed conversion from conventional workflow to digital platform in prepress area.

Procured new capital equipment including an inline glue and trim machine to increase capabilities.

Implemented robust internal control procedures that enhanced monthly reporting processes.

Lowered running waste across plant operations by 18%.

Winner of the Plant Manager of the Year in 2003.

BLACK RIVER PRINTING, Lowville, New York 1992-2000

A $1M commercial printer servicing the central and northern NY areas.

Director / Founder

Conceptualized, planned, and turned around this business (growing to 3 locations with 25+ employees),

spearheading all aspects of operations management, financial analysis/management, account

management, and business development. Propelled and directed negotiation strategy meetings to

inform and communicate with buyers to negotiate supplier contracts. Maintained responsiveness for

organization objectives and customer needs, overseeing all resource allocation/management.

Key Accomplishments:

Revitalized operations to realize a $1M enterprise with multiple locations within 8 years.

Dramatically lowered customer complaints by 22% by streamlining and improving offerings.

Saved $50K in expenses by leading outsourcing and contracting negotiations.

Boosted capacity and billing over $250K – a 50% increase – within 1 year.

Winner of the Lewis County Chamber of Commerce Small Business Person of the Year in 1997.

Recognized in ‘Who’s Who Among Outstanding Americans’ 1995-1996.

** ** **

Career Note: Additional experience as Pressroom Superintendent/Safety Supervisor for World

Printing (1989-1992), and Production Mgr/Lead Pressmen for American Racing Programs (1985-

1989).

EDUCATION

Bachelor of Arts - Political Science

Eisenhower College, Seneca Falls, New York

Training & Development

FSC/SFI Certification Workshop

Workplace Organization-5S Systems

Six Sigma Black Belt Certified

Six Sigma Green Belt Certified

Dale Carnegie Training: Innovation and Execution

DuPont STOP safety program for Supervision

Six Sigma Training for Small and Mid-Size Organizations

Better Business Writing

Time Management Training

Customer Service: Tools of the Trade

Principals of Management

AWARDS & ACCOLADES

International Craftsman Guild / Gallery of Superb Printing, 2nd & 3rd Place Award

International Craftsman Guild / Gallery of Superb Printing, 3rd Place Award

International Craftsman Guild / Gallery of Superb Printing, 1st Place Award



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