Manager Management

JEFF PARENT

**** ******* **** ***** • New Albany, OH 43054 • abnld2@r.postjobfree.com • 614-***-****

Account Manager with 15 years of experience with expertise in account management, sales,

customer service, relationship building, and problem solving.

SUMMARY OF QUALIFICATIONS

• More than 20 years in the insurance, healthcare benefits and prescription drug industries, with 15

years in account management, five years supervising group claims reconciliation and group

contracts departments, and six years analyzing, negotiating and drafting group contracts.

• Developed cooperative client and insurance carrier relationships by providing personal attention,

understanding needs of clients, carriers, and the company, and negotiating contracts that would

benefit all parties involved.

• Efficient in managing multiple projects simultaneously by being organized and detail oriented,

managing time effectively, and using good judgment.

• Excellent problem solving ability, able to analyze and assess complex information, identify

opportunities for improvements, and resolve critical issues.

• Communicate well in writing, speaking, listening, and responding to clients at all levels and areas

within an organization.

• Ohio State Licensed Life and Health Insurance Agent.

• Health Insurance Associate designation (HIA).

• Computer skills include Word, Excel, PowerPoint, Outlook, and Internet.

PROFESSIONAL EXPERIENCE

EXECUTIVE ACCOUNT MANAGER 2008 – Present

BIOSCRIP, INC. Columbus, OH

Bioscrip is a prescription benefit management company and mail order pharmacy that dispenses

medications and assists companies in the management of their prescription drug plan expenses.

• Managed large Managed Care Organizations and Prescription Benefit Management (PBM)

company specialty prescription drug programs. Responsible for managing over 60 million dollars

annually in specialty, PBM and mail drug expenses.

• Monitored and analyzed drug prices on an ongoing basis to ensure gross profit margins were

staying within stated goals. Identified drug pricing update problems that resulted in a change of

procedures and substantial savings to Bioscrip, Inc.

• Prepared and presented quarterly utilization reports and additional service offerings to companies

to help them better manage their specialty prescription drug expenses.

ACCOUNT MANAGER 1992 - 2007

EMPLOYEE BENEFIT MANAGEMENT CORP Dublin, OH

Employee Benefit Management Corp is a third party benefits administrator that pays medical claims

for companies that self insure their healthcare benefits and helps manage health plan expenses.

JEFF PARENT ● abnld2@r.postjobfree.com ● 614-***-**** ● Page 2

• Managed 8 to 15 company healthcare benefit programs for companies ranging in size between 100

and 3000 employees.

• Prepared reports and presentations on products and services, renewal information, financial

information, and industry legislation and changes to help clients offer better benefits and reduce

expenses.

• Assisted clients in the administration of Life, Short Term disability, Long Term disability, Medical,

Dental, Prescription Drug, and Vision Insurance benefit plans.

• Provided information and assistance with Flexible Spending, Cobra Administration, Disease

Management, and Health Savings Accounts.

• Negotiated with insurance carriers and ancillary providers to provide better programs and coverage

at reduced costs to clients.

• Resolved claims and benefit plan issues with office staff and clients and other escalated client

concerns.

• Implemented and reviewed performance of Prescription Benefit Management Programs for more

than 50 clients resulting in better management of their prescription drug costs.

• Conducted analysis of Prescription Benefit Management (PBM) companies, choosing one of 11

companies, resulting in a savings to clients of $1.4 million dollars during the first year they

switched and an increase in revenue to Employee Benefit Management of over 50%.

ADDITIONAL EXPERIENCE

• Contract Administration Manager-Nationwide Better Health

• Supervisor of Group Claims Reconciliation Services, Supervisor of Group Contracts, Sr. Group

Contracts Analyst, Pacific Mutual Life Insurance Company, Newport Beach, CA.

• Supervisor of Group Contracts, Senior Group Contracts Drafter, Group Contracts Drafter

Nationwide Life Insurance Company, Columbus, OH.

EDUCATION AND TRAINING

BACHELOR OF ARTS - BUSINESS ADMINISTRATION

OHIO DOMINICAN UNIVERSITY Columbus, OH

Baseball Captain Junior and Senior years.

CONTINUING EDUCATION AND TRAINING

• Health Insurance Associate (HIA) designation from Health Insurance Association of America.

• Completed insurance courses through Life Office Management Association (LOMA) and

International Claims Association (ICA).

• Completed courses on supervision, management, and customer focus through Pacific Mutual and

Nationwide Insurance Companies.

PROFESSIONAL ASSOCIATIONS

• Society of Group Account Executives

• Society of Group Contract Analysts

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