Customer Service Sales

Ma. Dulce M. Flores

Mobile no.: +971**-*******

E-mail: *****.******@**.**

**************@*****.***

with UAE driving license- July 2007

JOB OBJECTIVE

To be able to work in a dynamic company where I could put to maximum utilization the knowledge and skills I have acquired in my

previous jobs so as to further develop them and to learn new experiences along with the company

PROFFESIONAL WORKING EXPERIENCE

UNION PROPERTIES, PSJC

Uptown Mirdiff, Management Office

Contracts Executive

April 2006 – up to present

To assist and carry out pre-contract and post-contract activities.

To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.

To prepare and submit progress claims and final accounts to clients.

To evaluate progress claims/ invoices and final accounts from clients.

To carry out taking-off quantities/ measurements and prepare bill of quantities.

To undertake any and all others duties and responsibilities as so instructed by the Management

UNION PROPERTIES, PSJC

Uptown Mirdiff Management Office

Administrative Assistant

July 2005– April 2006

Filing various documents (Endorsement Letters, Interoffice Memo, Invoices and others…)

Perform administrative and secretarial duties as assigned.

Carrying out day-to-day duties such as answering telephone calls in a timely and efficient manner, screening &

transferring calls if necessary and dealing with general enquiries.

PRIMER GROUP OF COMPANIES (Primer Printing & Services)

General Administrative Coordinator

February 2002 – April 2005

Responsible to the general administrative works of the office

Promotes and transact business to the clients

Facilitates the incoming and outgoing projects of the company

Administrates direct assistance and sales to the clients.

Monitor sales growth, prepares production reports and after sales services including documentation

Overseas overall production operations.

Furnish company’s logistics.

Acts as assistant to the manager as needed.

Z & M DATA PROCESSING INCORPORATED

Project Editor

March 2001 – April 2002

Conduct copy and content editing and proofreading of the text to be published.

Analyzes competitive text for the book production.

Prepares guidelines for revision in planning and development of the text.

Edits and encodes (type) the text to be published or send to electronic file

Ma. Dulce M. Flores

INNODATA PHILIPPINES INCORPORATED

Document Analyst

November 2000 – March 2001

Analyzes text and designates precise tags in electronic file and convert according to the projects specifications and

definitions

Encode / types datas.

Formats tables, graphs, pictures and images in accordance with the project instructions.

Performs multi-tasking activities concerning officeworks.

VACATION CLUB INTERNATIONAL (Days Hotel)

Telemarketer

April 2000 – October 2000

Provides direct assistance to customer’s concerns via incoming calls

Performs surveys to the clients.

Markets club memberships.

Promotes the company.

Attends to all clients needs and queries.

ISLA COMMUNICATION (Islacom)

Customer Service Representative / Message Handling Specialist

February 1997 – March 2000

Handles customer queries through quick and accurate resolution of problems and complaints.

Performs business transaction via telephone.

Encodes message accurately and error free.

Supports, upholds and maintains policies and procedures

EDUCATIONAL BACKGROUND

PAMANTASANG LUNGSOD NG MAYNILA (Manila University)

Intramuros, Manila, Philippines

Bachelor of Mass Communication – 1996

Graduated as city scholar for four (4) consecutive years.

Participant in Leadership Training Program.

PERSONAL INFORMATION

Date Birth : 27 January 1974

Date Birth : Manila, Philippines

Gender : Female

Civil Status : Single

Nationality : Filipino

Passport No. : TT0461111 (expiry date 19 August 2011)

REFERENCES

Furnish upon request

Ma. Dulce M. Flores

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