Sales/Financial Services/Banking
Resume:
Stephen R. Jordan
Sidney, ME **330
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OBJECTIVE: To obtain a position in an organization's sales,
marketing, business development, relationship management or
any other related department/division based upon my
experience and qualifications.
QUALIFIED BY: Twenty-one years of financial services sales
experience. Seventeen years of defined contribution
qualified plan sales and marketing. Strong skill sets in
territory management, client service management, staff
training and development. Business trend analysis,
negotiation skills, presentation skills, plan document
reviews, conflict resolution and revenue sharing
negotiations. Proven ability to effectively analyze target
markets, target plans with highest profitability potential,
cross sell multiple product offerings. Competent in using
the following applications: Microsoft Excel, Word, Power
Point, Access, Business Objects and Siebel Systems.
EXPERIENCE:
2009 - October 2012 Bank of America, Brunswick Customer Marketing,
Brunswick Maine
Sales Associate II
Manage incoming calls from credit card customers and
develop rapport to deepen existing relationships. Optimize
sales opportunities on each call. Solicit balance transfers
from competitors, soliciting cash deposits into checking
accounts and offering additional credit card products and
banking services. Utilize negotiation and decision-making
skills to determine the most appropriate product or service
for each customer, minimizing fraud, while maintaining
customer satisfaction.
2000 - August 2008 Putnam Defined Contribution Plans, Putnam Mutual
Funds Putnam Retail Management, Boston Massachusetts
Senior Business Analyst
Prepare and analyze 401k reports for senior management on a
daily basis. Summarize key sales activities of the Defined
Contribution business lines. Analyze sales activity for
strategic development of strong relationships with 401k key
accounts. Assist in implementation of sales and marketing
strategies to drive new sales. Monitor and analyze key sales
initiatives. Prepare and present business reviews to client key
account senior management including identifying opportunities
for new business development. Assess strategic plans for product
development. Develop regular senior management sale activity
reports. Work with various product development and marketing
teams collaboratively. Track client retention strategies and
asset movement trends. Competitor analysis and revenue-sharing
payment arrangements.
1998 - 2000 Putnam Defined Contribution Plans, Putnam Mutual
Funds, Boston Massachusetts
Defined Contribution Investment Only Division
Key Account Manager - Senior Account Manager
Relationship manager with new and existing defined contribution
clients that include Bank/Trust, Broker/Dealers, Insurance and
other Investment Only entities with main focuses on asset
quality, asset growth, and asset retention. Identify and
implement distribution opportunities, negotiate compensation /
revenue sharing arrangements, and
legal agreements (trading operations). Database management
activities including internal reports to senior executives as
well as monthly and quarterly reporting mandates to
distributors. Communication/interaction with clients via on-site
visits, conference calls, blast faxes and Internet. Analysis of
competitor activities and distribution opportunities. Cross-
selling additional mutual fund options or additional services
offered by Putnam Investments product management team
1995 - 1998 Putnam Mutual Funds, Boston, Massachusetts
Retirement Plans Sales and Marketing Division
401(k) Technical Sales Specialist
Putnam Retail 401(k) Sales Specialists team leader. Address
technical issues necessary to complete the sales process.
Assist specialists with conference calls with prospects for
all territories and hosting client visits. Act as liaison
between the sales group and the ERISA specialists group.
Assess profitability during the sales process, screen for
problem assets and issues that could prevent a smooth
transition to Putnam.
401(k) Sales Specialist
Work with financial advisors throughout the sales process
of establishing or converting qualified retirement plans to
Putnam Mutual Funds Full Service programs. Reviewing plan
documents for compatibility and suitability, reviewing and
completing RFPs, conference calls with financial advisors
and their prospective clients, on site presentations, Key
Account conferences, hosting prospect visits to our
facilities. Manage territories consisting of 18 States with
an advisor base of over 1800 registered representatives.
Consistently exceeded all sales and asset goals established
by managing director.
ERISA Plan Specialist
Reviewing plan documents and placing on the
appropriate prototype document or recommend custom
document. Conference calls with new clients reviewing plan provisions
and changes.
Additional Responsibilities
Prepare corporate reports for final presentation to senior
management. Work with the marketing director analyzing our
current block of business. Identifying trends opportunities for
future sales growth.
1994 - 1995 Retirement Plan Specialist
Sell and service Putnam Simplified Retirement Solutions. Answer
questions from financial advisors and existing clients about
plans. Cross sell other products based upon clients' needs when
appropriate. Facilitate communication between plan sponsors and
financial advisors.
1992 - 1994 IDS Financial Services/ American Express, Boston,
Massachusetts
Financial Planner
Prepare financial plans for clients with mid to high new worth.
Monitored financial plans and make adjustments to the plans as
needed. Cross sell other products when suitable to clients'
objectives and needs. Selling retirements plans to small
business owners and nonprofit organizations. Conducted
educational seminars and enrollment meetings.
.
Diversity Council
Develop target-marketing strategies to introduce company
and financial planning concepts to diverse
communities.
Community Advisory Board
Establish relationships with community leaders to address
needs and concerns. Improve corporate image by
developing positive and profitable relationships within
diverse communities by increasing economic literacy.
1991 - 1992 Thomas James Associates Investment Bankers, Boston,
Massachusetts
Stockbroker
Buy and sell securities for retail clients with net worth
in excess of $150K. Monitor investment portfolios and
proposed investment solutions based upon institutional
research.
1990 -1991 Shearson Lehman Brothers/ American Express, Boston,
Massachusetts
Prospector
Cold call potential customers for registered representatives.
Monitored media outlets for news regarding securities being sold
or held in client portfolio. Transcribe presentations given by
portfolio managers, product managers and analysts.
LICENSES: State of Maine
Producer Resident Life and Health
EDUCATION: Boston College School of Management, Chestnut Hill,
Massachusetts
Bachelor of Science in Business, with a Concentration in
Marketing, January of 1991
Noble & Greenough School, Dedham Massachusetts
INTERESTS: Reading, Writing, Painting, Football, Basketball,
Lacrosse, Crew, Psychology, Sociology
Retirement issues, Healthcare issues and Animals.
REFERENCES: Available Upon Request
Contact this candidate