Customer Service Manager

Scott P. Woods

*** ********* ****

Laurens, South Carolina 29360

Telephone: 864-***-**** / Cellular: 864-***-****

E-Mail: *********@*******.***

Results-Oriented Management Professional

with extensive professional experience/skills in the following areas:

Retail Management/Administration Employee Motivation Building Loyal Client Base

Increasing Business Efficiency and Profitability Customer Service

Profile:

• Extensive experience in Management utilizing a strong work ethic, an attitude to “do whatever it takes,”

and a willingness to analyze and learn new information quickly to serve customers more effectively.

• Strengths: Positive personality - brings enthusiasm to daily tasks; excellent written and verbal

communication skills (able to develop positive relationships with individuals of all ages and backgrounds);

self-motivated; achievement-oriented; works well independently or in a team environment; skilled multi-

tasker; strong analytical skills; dedicated; reliable & dependable; organized.

• Computer experience: Word; Excel; Access; PowerPoint; Eagle (Inventory Control).

Areas of Expertise:

● Management/Administration ● Hiring, Training & Supervision

● Employee Motivation & Terminations ● Inventory Control & Ordering

● Merchandising/Display ● Opening/Closing Procedures

● Sales ● Ensuring Excellent Customer Service

● Decision Making ● Problem Solving

Education:

• Bachelor of Science in Business Administration (2004); Lander University, Greenwood, South Carolina;

Emphasis: Marketing/Management; Activities: Alpha Tau Omega; served as Worthy Sentinel (Doorkeeper),

Membership Education Chairman (Pledge Educator), Worthy Marshal (Vice President), and Worthy Master

(President)

• High School Diploma (2000); Laurens District #55, Laurens, South Carolina; Activities: National Beta Club;

German Club; School-to-Work Program

• Real Estate Appraisal Courses, Crider & Associates

Professional Experience:

Robertson’s Ace Hardware, Laurens, South Carolina August 1999 to Present

Manager

• Manage all aspects of retail/store operations; hiring; training; supervision; employee motivation;

terminations; employee scheduling; inventory control; ordering; merchandising/display opening/closing

procedures; customer service; sales; promoted from Sales Associate to Manager based on job

performance.

References Available Upon Request

Contact this candidate