Quality Manager

William D. McLain

Columbus, OH abnl68@r.postjobfree.com 614-***-****

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EDUCATION

Columbus, OH

The Ohio State University, Max M. Fisher College of Business

Dec. 2004

Bachelor of Science in Business Administration

Major: Operations Management Minor: Economics

Dean’s List

WORK EXPERIENCE

The Timken Company Canton, OH

Supplier Quality Advancement Analyst, Corporate Headquarters July – Dec. 2008

• Responsible for supplier development and continuous improvement for complex outsourced supply chain

• Performed process and risk audits throughout outsourced supply chain; issued corrective action requests

and worked with suppliers to resolve issues found

• Responsible for Production Part Approval Process for outsourced product

• Act as liaison between Timken facilities and diverse supply base; including machining, heat treat,

warehousing and precision grinding

• Gained valuable knowledge on heat treating process, carburization and basic metallurgy

• Achieved ISO/TS 16949:2002 Lead auditor Status

Associated Materials, Inc. Cedar Rapids, IA

Quality Manager, Cedar Rapids Window Plant July 2006 –July 2008

• Early promotion from Management Training Program to Quality Manager, chosen over various external

candidates

• Manage fifteen inspectors over two daily shifts. Responsible for staffing, training and performance management

processes for all quality department employees

• Responsible for resolution of all quality-related issues at Cedar Rapids plant (600,000 units produced per year)

• Oversee quality assurance processes of eight window production lines and two insulated glass lines

• Developed and implemented first plant-wide quality management system

• Identified critical inspection points leading to quality improvement throughout production process

• Developed and implemented quality-related standard operating procedures (SOPs)

• Increased team performance and customer satisfaction rating by aligning quality, maintenance and production

departments

• Reduced 0-90 day quality-related remakes by 5% YTD

• Increased glass yield by 4% by reducing number of internal remakes

• Responsible for all supplier interaction and co-sponsored quality projects

• Cooperated with major supplier to define critical dimensions and characteristics for vinyl extrusions

Cuyahoga Falls, OH

Jan. – June, 2006

Quality Engineer, Corporate Headquarters, Management Training Program

• Managed major supplier relationships for quality related issues for all east coast window division plants

• Reduced window damage and packaging costs by redesigning and sourcing large-scale window packaging

project

• Conducted independent resin and vinyl variations test and submitted recommendations to various suppliers

• Conducted quality audits and implemented best practices for entire east coast division

Kinston, NC

Production Supervisor, Kinston Window Plant, Management Training Program

July – Dec. 2005

• Supervised 21 employees on vinyl window production line

• Responsible for staffing, training and performance management processes

• Increased production line efficiency by 25%

• Increased vinyl yield by 2% as lead on project to identify, report and eliminate excess scrap

• Trained all saw operators and re-programmed equipment

• Created tool for supervisors to track efficiency by dollars per unit rather then hours per unit

Atlanta, GA

Management Trainee, Alside Supply Center #158, Management Training Program

Jan. – June, 2005

• Responsible for accurate and profitable product recommendation to customers

• Responsible for inside sales order entry into AS400 system and accounts receivable

• Responsible for scheduling process to ensure on time product delivery

• Reviewed monthly profits and losses reports and stocking plans

COMPUTER SKILLS & CERTIFICATIONS: ISO/TS 16949:2002 Trained Lead Auditor, Geometric Dimensioning

and Tolerancing, AutoCAD Certified, Microsoft Office Suite

ACTIVITIES & HONORS

• Purchasing and Supply Management Association

• Beta Theta Pi Fraternity, Theta Delta Chapter:

Risk Manager, Scholarship Chairman, New Member Educator, Outstanding Academic Award and Scholarship

recipient

• Professional white water raft guide, The Rivermen Fayetteville, WV

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