Human Resources Customer Service

ANNA HERNANDEZ

PO B OX ****, B ozeman, M T *****-6685, E: anjahz@yah oo. com, C: 310-926- 9405, H: 406-***-****

SPECIALIZTION

Organization Development: Organization Diagnosis, Alignment, and Evaluation.

Operations & Management: Policy and Procedure Development, Project Management, and Training.

Human Resources: Administrative (benefits), Operations (change planning, implementation, training,

and evaluation) and Strategy (business objectives, personnel evaluations, M&A, employee

relations/labor laws).

EDUCATION

University of San Francisco. Master of Science, Organization Development. May 2008

University of California, Berkeley. Bachelor of Arts, Psychology. December 1997

PROFESSIONAL EXPERIENCE

Lamorinda Consulting, Moraga, CA April 2009 – Present

Lamorinda Consulting LLC is a consulting firm specializing in job and organizational studies in employment matters.

Job Analysis Consultant

Projects involve job analysis includ ing interviews, observations, time and motion studies and ad ministration

of questionnaires.

Lead S panish Translator Consultant.

Travel within the U.S. to collect data on behalf of Lamorinda, LLC.

Kadium/Euro RSCG San Francisco, San Francisco, CA, April 2006 – December 2008

Kadium was an interactive agency with clients in pharmaceutical, entertainment, technology, spor ts and consumer product industries.

Euro RS CG San Francisco acquired Kadium in Mar ch 2008.

Operati ons Mana ger

Established human resources processes and managed recruiting, hiring, orientations, benefit enrollments,

performance/360 reviews, employee relations, and separations/ex it interviews.

Role in management meetings, and lead employee retention strategies, training the management team in

organization development initiatives, including performance evaluations, interviews, orientations, and

management strategies.

Initiated employee engagement survey, provid ing culture-building strategies.

Accomplishments: Developed Human Resources role and organizational processes. Supported executives with

the acquisition due diligence, and lead integration planning and training.

Steele Mikaela Design Group, North Hollywood, CA, May 2004 – April 2006

Steele Mikaela Design Group was a residential architectur al, interior and custom fur niture design to Los Angeles clients.

Operati ons Consultant

Established business operations including, policy and procedures for project management, billing, and

customer service.

Modernized operating procedures in compliance with accounting requirements, and configured accounting

systems to track multiple revenue streams.

Accomplishments: Increased client base from 2 to 10 active clients in 3 months by implementing customer

revival, referral program, and local magazine ed itorials.

Tanake, LLC, Est. November 2004 in California

Owner

Tanake, LLC is my consulting practice offering operations, marketing and translation services. My clients have included

a motivational speaker, book authors, consumer product companies and interior design agencies.

ANNA HERNANDEZ

PO B OX 6685, B ozeman, M T 95771-6685, E: anjahz@yah oo. com, C: 310-926- 9405, H: 406-***-****

PROFESSIONAL EXPERIENCE CONTINUED

Genesis Today, Woodland Hills, CA, March 2003 – March 2004

Genesis Today, I nc is a nutritional supplements company producing products focused on cleansing, regener ation and immune system

suppor t.

Operati ons/Communi cati ons Mana ger

Headed corporate communication, center therapies and nutritionist support programs.

Co-lead selection and implementation of a new information system, and e-commerce website. Managed

software configuration, and was responsible for user training and change control.

Accomplishments: Initiated, negotiated, and managed new business partnerships to reduced operational costs

by $40,000 in six months. Implemented nutritional support program, increasing prof its by $60,000 in a

quarter.

Real Cosmetics, New York, NY, January 2001 – December 2002

Real Cosmetics, Inc is a cosmetics product line of natur al female facial products.

Operati ons and Creativ e Di rector

Collaborated to established business and prod uct development from inception, cond ucting product research

and f ormulation of 27 products.

Designed marketing materials and e-commerce website.

Accomplishments: Established organizational policies and procedures, managed customer and corporate

relations. Received contracts with Nordstrom, Sephora & U.S. Boutique Retail Accounts within the first

four years of business.

Flycast Communications/Engage Media, San Francisco, CA, January 2000 – December 2000

Flycast Communications was an ad-serving agency with a network of 1000+ websites, selling ad space based on a cost-

per-click basis. Engage Media acquired Flycast in April 2000.

Interactive Media Consultant

Implemented and managed ad serving (internet banner advertising) campaigns, including creative formats,

redirects, and d ata tracking for U.S. automotive companies.

Collaborated with product development engineers with propriety software updates, and headed software

training during integration with Engage Med ia companies.

Goldberg Moser O’Neill Advertising, San Francisco, CA, March 1998 – December 1999

Goldberg Moser O’Neill Advertising was a traditional advertising agency with client’s including Cisco Systems, Dryers Ice Cream, Kia

Motors and Dell Computer s.

Media Planner

Managed med ia planning, budgeting and implementing campaigns for on KIA Motors’ U.S. E ast Coast M arkets.

Headed Hispanic planning, and planned merchandising programs for national campaigns.

TECHNICAL SKILLS

Macintosh and PC

Microsoft Word, Excel, & PowerPoint

Adobe Illustrator, PhotoShop, InDesign

Completed Work:

o Book Design for 2007. Even Bears Can Learn To Tango. L eadership Wisdom For The Ag es., by E lle

Koss, PhD.

PeopleS oft, QuickBooks

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